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Q&A for How to Cancel a Planet Fitness Membership
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QuestionHow do I cancel a 1-year contract that I signed if it has been longer than that?Community AnswerIf you had a 1-year contract and more than one year has passed, then your contract is no longer valid or in effect. You can opt out of their services as you are no longer bound to them.
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QuestionI have a monthly electronic payment, is it possible to change the debit card number for this payment?Community AnswerYes, though if funds are unavailable on the new card, they may revert to the old one for payment.
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QuestionIf I committed to a year and that time has passed, then why am I still being charged?Community AnswerBy committing to a year, you are agreeing that you will be a member and do payments for at least a year. After the year is completed, you are still a member and unless you make a positive action to put an end to the contract, the payments will continue to be requested. Since you are no longer under the year long obligation, you are free to cancel your membership at any time without an additional "buyout" fee. So march right in there and do so, explaining that your year is up and you have the law on your side if they try to convince you otherwise (of course, you should read the contract before doing this, in case there is some other arrangement you ended up agreeing to).
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QuestionIf I only signed up nine days ago, would I still be charged for canceling my account?Community AnswerYes, you will. Unless you have to cancel due to military or medical reasons, the buyout fee will be charged. It is still a cheaper option than having to pay for a whole year's worth of dues for something you will not be using.
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QuestionWhen should I cancel my 1-year contract if I am on my last month?Community AnswerWait until after the 17th of the month. By doing so, you can still use your membership until the end of the month, but your membership will be cancelled before the billing cycle for the next month.
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QuestionWhat termination fee will I have to pay?Community AnswerIf you are under a one year contract and want to cancel before the end of the year, it will be $58 to cancel.
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QuestionHow soon can I cancel after signing a contract?Community AnswerYou can cancel immediately, but you will likely face an early termination fee. If you meet the requirements to be eligible (no gym within 25 miles of new residence, injury with doctor proof), you can get the fee waived.
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QuestionHow can I put my membership on hold if I lost my job and can't currently pay for it?Community AnswerIf you can provide proof, they may waive up to 3 months.
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QuestionHow do I cancel my husband's membership to Planet Fitness if he's dead?Community AnswerYou would cancel the same way, in person with a letter stating the member is deceased. If the contract has not been fulfilled, fees will only be waived if a copy of the Death Certificate is presented. If the contract has been fulfilled, and the deceased was on a month-to-month membership, then you shouldn't have to worry about cancellation fees.
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QuestionDoes a Planet Fitness gym require a notarized document to cancel?Community AnswerNo. They require a document with your signature, but it does not have to be notarized.
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QuestionHow do I find out the expiration date of my contract at Planet Fitness?Community AnswerGo online to your account. It has your expiration date and billing information listed. If you cannot find it online, you can ask anyone that works at Planet Fitness, and they should be able to pull up this information for you.
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QuestionIf I can cancel now, can I get my $39 fee back?Community AnswerPlanet Fitness refers to the $39 fee as an "Annual Rate Guarantee" fee. The Annual Rate Guarantee Fee is fully earned when received and is non-refundable.
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QuestionCan I transfer to another club and then cancel my membership there?Community AnswerYes, you can! The transfers are also almost immediate.
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QuestionHow can I transfer from my home gym to another location?Community AnswerIf you have a MYiClubOnline.com account set up, there is a section there under My Account for you to transfer your membership to another Planet Fitness location.
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QuestionHow can I cancel a membership that is not under my name, but is being paid through my bank account?Community AnswerFirst, ask the person whom the membership belongs to to cancel it themselves. If that doesn't work, go to your bank and ask about blocking charges from Planet Fitness.
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QuestionCan I cancel my Planet Fitness membership contract online?Community AnswerYou can only cancel by sending a letter via certified mail or in person.
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QuestionMy agreement type is open. Does that allow me to cancel my membership at any given time?Community AnswerYes. This means that you can cancel your membership without having to pay a fee to do so. Keep in mind that you still need to cancel by the 10th of the month to not get charged for that month. If you do miss the deadline, you will be allowed to use the gym for the remainder of the month after cancelling.
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QuestionI signed up online and gave all of my information, including my payment information. What happens if I decide not to go through with joining? I haven't had a picture taken or signed any actual paperwork.Community AnswerYou will still be charged. Even though you signed up online, you still used an electronic signature to get through the contract. When you visit for the first time they will give you a key tag and t-shirt and take a photo.
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QuestionCan the membership be transferred to another person?Community AnswerNo, it cannot be.
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QuestionHow do I cancel my Planet Fitness membership?Community AnswerFollow the instructions listed in the article above.
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QuestionWhat should I do if I am moving to another country, province, or state and want to cancel my contract?Community AnswerCall your fitness place and tell them why you want to cancel. The fitness place should understand,and they should let you cancel.
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QuestionThe card attached to the membership is not that of the member. How can I stop payment.Community AnswerIf you are the financial cosigner and your name is on the billing information, you may cancel. If there is a buy out fee, you will be responsible to pay it as stated in the agreement.
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QuestionWill I be allowed to cancel my Planet Fitness membership if I am ill and have a disability?Community AnswerAnyone can cancel a membership at any time, but you will still probably be required to pay the cancellation fee.
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QuestionWhat is the buy out fee for Planet Fitness?Community AnswerAccording to my 04/16/2015 Membership Agreement, "If your monthly membership has a minimum term, and you wish to cancel your membership early for reasons other than those listed in section 7 of this agreement, a $58 buy out fee is required with your cancellation."
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QuestionHow can I cancel a membership if I am no longer living in the United States?Community AnswerYou can mail in your cancellation via USPS certified mail. There are several online options for sending certified mail.
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QuestionWhat should I do if I can't afford my membership anymore?OnedurrCommunity AnswerIf you have a black card membership, you might be able to downgrade to the regular membership (half the cost). Contact your local gym to find out. Otherwise, if the $10/month is unaffordable, it's probably best to cancel your membership. Just follow the guidelines in the article.
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QuestionCan I cancel my membership with Planet Fitness if I have a balance owed?Community AnswerNo. The location is required to clear the balance before cancelling your membership. If you were hurt, or have any other reason you could not pay or use the gym, bring in written proof and speak with a manager. Your fees should be waived if you have written proof. You can then cancel immediately if you are not under a 12-month agreement.
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QuestionWhy was a membership fee deducted from my account after I received confirmation that my membership was canceled?OnedurrCommunity AnswerYou may have canceled after the billing period for the current month (10th for monthly contract, 25th for annual contract).
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QuestionI have a PF Black Card, paying $20 dollars per month. Can I downgrade to basic $10 dollars a month?Community AnswerYou can downgrade, but you will be charged a fee to do so. The fee is going to be the startup cost of the white card at your home location. You will also be locked into a brand new one-year contract.
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QuestionHow do I find out the date I signed up if I don't have my contract?Community AnswerYou can find your signup date in your iClubOnline.com account. If you don't have one set up, or don't have access, you can call your gym and they can look up the date.
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