Q&A for How to Get a Replacement Phone from ATT

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Where do I return a replacement phone?

Community Answer

Go back to where you got it, and simply return it. If you don't know where you got it from, find your local ATT store, and return it there.

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What if my new phone replacement has the same problems?

Community Answer

If your phone replacement has the same problem, the origin of the problem is likely software related. The likelihood of getting 2 (or more) devices with the same hardware problem is practically nil. Most Android devices are set up to do an "automatic restore" of your previous software and settings when you sign into a new phone with your Gmail account. So, if your previous problem wasn't actually hardware related, when you sign back in with the same Gmail account, your new phone restores your software and settings, and restores the previous problem in the process.

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How do I go about getting my phone fixed (broken screen)?

Community Answer

Try a local repair shop. These shops are sometimes able to do a screen repair in a couple of hours. If no local place exists near you, try sending your phone in to an online repair shop.

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Can I get a replacement phone if I do not have a warranty?

Community Answer

If a phone is out of warranty by date (more than one year from date of purchase, or more than 90 days from date of purchase on a certified-like-new phone) then you cannot get a warranty replacement. However, you might be eligible for an upgrade, or choose to replace the phone some other way, such as outright purchase on eBay or Craigslist.

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How can I retrieve photos from a lost phone?

Community Answer

Unless you have backed up your phone's photos to some type of cloud account, such as Google Photos or AT&T Locker, you will not be able to restore photos from a lost phone, unfortunately. The backup to Google Photos or some other cloud account must be done before the phone is lost, it can't be done after.

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What is an upgrade eligibility?

Community Answer

The lines labeled Upgrade Eligible are ready to upgrade today, which means you can upgrade using a monthly device payment agreement.

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Question

My phone will not allow me to download an app, text a photo and many other functions because it says my memory is full. What can I do?

Community Answer

Reset your phone and all of the data will be deleted if you only want space. O,r connect your phone to your PC via charger cord. Then click the phone name, right click it and click delete all memory. Be sure to do a backup and transfer wanted files before resetting.

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Can I exchange the iPhone at the Apple store?

Community Answer

If the iPhone is under the original Apple warranty, you can exchange it at the Apple store, provided they have it in stock at the store and provided it qualifies for warranty.

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