Q&A for How to Watch Amazon Prime on PC or Mac

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Question

What to do if the screen is black and it says "missing plugin" when I try to watch Amazon Prime?

Community Answer

You would need to download Microsoft Silverlight to be able to watch Prime on Mac.

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Question

Once a movie is purchased and is downloaded, can I watch it without internet?

Community Answer

Yes. Once you downloaded the video file to your device, you can watch the movie without an internet connection.

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Question

What do I do if Prime video suddenly won't play and says the Chrome version is not up to date, but is?

Community Answer

Make sure to check for available software updates for both your computer and your internet browser. If available, run the updates and restart your device. Alternatively, try using Amazon Prime with a different web browser and see if the error repeats itself.

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Question

I have Prime via my husband's account. I am unable to watch Prime on my desktop, it wants me to purchase a Prime plan to watch. Do I have to sign in as my husband?

Community Answer

Yes you have to sign in using your husband's account information (password etc.).

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Question

Why is the volume so low and doesn't get higher when I adjust it?

Community Answer

That may be a problem with your computer. Also, check that you didn't mute the tab (right click on the tab) and check that the video/movie itself is at the right volume. You could also try a different speaker/earbud/headphone.

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