Q&A for How to Withdraw from eWallet

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How can I do eWallet on FNB?

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Staff Answer
This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

To begin, you’ll need to be a transactional account holder with FNB. This gives you access to mobile phone or online banking (you get to choose from a web account or an FNB app). If you don’t have either connection, you can use an ATM in an FNB building. To use, you simply select the eWallet option on the main menu of your web or app account on your mobile phone, add the mobile number and the amount you want to send. The money will be sent to the recipient and they’ll also get instructions on how to withdraw the funds.

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Question

How do you receive money on eWallet?

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wikiHow Staff Editor

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To receive money on eWallet, you’ll need a mobile phone. Instructions on withdrawing the money are sent with the transaction and the steps in the article above will walk you through exactly what to do to withdraw the funds once you’ve received them.

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Question

Can you reverse an eWallet transfer?

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The bank provides a way to cancel a mistaken transaction. The moment you realize it needs to be cancelled, contact the FNB eWallet number for mobile phone banking and speak to the assistant. Or, dial *120*321# on your mobile phone, select alternative 4 for "Send Money," then select alternative 5 for "eWallet Reversal" and choose the relevant transaction. Another possible approach is to call the bank’s Complaints Resolution desk.

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Question

How does eWallet work?

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eWallet enables you to send money via your mobile phone to another person with a mobile phone, using either a web-based account or an app. You need to be a transactional account holder in order to send money this way.

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Question

Can I access an eWallet that is sent to me via my FNB online banking?

Nomcebo Msweli

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Yes. If your number is linked to your FNB online banking profile. You can even transfer the money into your own account.

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Question

If I don't have money in my phone but I do have money in my e-wallet, how do I get airtime from my e-wallet?

Community Answer

Enter *130*277# and select the prepaid option - select top up or buy airtime then select the amount you want to send to yourself, select 1 to confirm and it will automatically be loaded to your number.

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Question

Can I withdraw money from eWallet the next day?

Nomcebo Msweli

Community Answer

Yes. The pin would have expired as it only lasts for 30 minutes and the other for 4 hours. It simply means you would have to request another pin when you are ready to withdraw the money again. The pin you request yourself only lasts for 30 minutes.

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Question

What do you do when an ATM does not dispense all of your money but says it has?

Community Answer

You can call the ATM's service line, which should be printed on or near the ATM's keypad. You can also call FNB's customer service line to file a complaint. To avoid issues like this, withdraw money from retailers instead of ATMs.

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Question

I don't have a pin, but I have money. What can I do?

Nomcebo Msweli

Community Answer

You have to register. If you have never used eWallet before, the SMS will give you prompts to follow. Once you register, you will select your own pin number, a 5 digit number, which you will use every time you need to request a pin from FNB. The pin can only be used with your cellphone number and acts as a security pin for logging in to your profile. After logging in, you have to request the ATM pin.

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Question

Someone sent me R150, but the bank only had R100 notes. How do I get that other R50?

Nomcebo Msweli

Community Answer

It won't work on another bank's ATM. Find another FNB ATM that issues R50 notes, request another pin, then withdraw the cash. Most do not issue R50 notes nowadays.

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Question

What is the minimum amount I can send via eWallet?

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Community Answer

You can send a minimum of R20 and a maximum of R1500 a day via cellphone banking or the app. On a computer, it's R3000.

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Question

Why is it when I dial *120*277# it asks me for a five-digit pin number?

Nomcebo Msweli

Community Answer

It means you have not registered. You need to dial *120*277# to send and register your cellphone per the prompts on the screen. When you register, you need to select a f-ve-digit pin number you will use every time you dial *120*277#.

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Question

Can I reverse the sending?

Nomcebo Msweli

Community Answer

You can contact FNB directly and ask them to reverse the transaction. They charge R20 for the service and the money is returned in a week or so.

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Question

It says I have 0 withdrawals, but there is money in my eWallet. Why can't I withdraw the funds?

Community Answer

This just means that you do not have any free withdrawal options. You can still withdraw the money, you will just be charged a fee for doing so.

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Question

My phone doesn't allow me to get a new pin after the first one has expired.

Community Answer

If your PIN expires before you have a chance to withdraw money from your selected service, you will have to wait 24 hours before you can apply for another PIN.

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Question

How do I transfer money to a working number with an eWallet if it was sent to a suspended number?

Community Answer

You will need to contact FNB to have the eWallet reversed. The funds will be returned to the sender; however, a reversal fee of about R20 will be charged. Once the money is in the account, it can be resent.

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Question

How do I get a PIN for my eWallet?

Community Answer

If your PIN has expired, you will need to get a new one. On your phone, using the number the eWallet money was sent to, dial *120*277# to get a new PIN.

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Question

How long does it take for a pin to expire?

Community Answer

The shortest amount of time an eWallet pin is valid for is 4 hours. In the SMS you will have received, it will tell you how long the pin is valid for. You can get a new pin by following the instructions on the SMS.

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Question

Will my eWallet money ever expire?

Community Answer

It will not expire, but there are charges for keeping the money there.

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Question

How do I get my eWallet PIN if I left my phone at home?

Community Answer

You cannot. You need your phone or the FNB App to get a PIN.

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Question

Is it possible to have a negative balance on FNB eWallet?

Community Answer

No. An ewallet only allows you to withdraw what you have in that ewallet account; it never goes into overdraft like other accounts.

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Question

My eWallet's PIN number has expired. How do I get a new one to access my funds?

Community Answer

Dial *120*277# to request a new pin. If you do not have funds then you can dial *130*277# to recharge first.

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