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A step-by-step guide to restoring factory settings for different Xfinity remote controls
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If you're still unable to use your remote with your TV, the final step is to reset it. This wikiHow will teach you how to reset your Xfinity remote so you can get it to work with your TV. When you reset your remote, you're also resetting any settings you customized on that remote.

How to Reset an Xfinity Remote

  • Hold down the triangle and diamond buttons until the light changes from red to green (~5 seconds), then enter "9 + 8 + 1."
  • If your remote has a "Setup" button, press and hold "Setup," then press "9 + 8 + 1."
  • If you have an X16, press the "Info" and "Home" buttons for about 5 seconds, then press the "Power" button, then "Last" and "Volume Down."
Method 1
Method 1 of 3:

XR16

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  1. It's on the right side of the remote below an asterisk symbol.
  2. You'll see it with the icon of a house next to the microphone button near the middle of the remote.
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  3. Keep i and the Home button pressed for about five seconds.
  4. The status light is near the top of the remote between the Power and TV Input buttons.
  5. It's in the top right corner of your remote.
  6. The Last button looks like an arrow pointing backward that is to the left of the microphone button.
  7. You'll see this button near the top-left of your remote, and below a + icon. Once you've pressed this sequence of buttons, you'll complete the reset process and can Pair it . [1]
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Method 2
Method 2 of 3:

XR15 and Remotes without the Setup Button

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  1. Keep it pressed while you move to the next step.
  2. These buttons are near the middle of your remote and around a navigational pad.
  3. Keep A and D pressed for about five seconds.
  4. You'll see the status LED near the top of the remote.
  5. This completes the reset process and you can pair it .
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Method 3
Method 3 of 3:

XR11 and Remotes with the Setup Button

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  1. The status light is at the very top of the remote and the Setup button is at the very bottom, to the left. [2]
  2. The status LED will blink green twice to indicate the remote was successfully reset. [3]
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