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Is Snapchat not working on your iPhone or Android? There are many reasons why your Snapchat may not open, such as a failed update, an overloaded cache, or even a simple server error. Luckily, you can easily troubleshoot these issues in just a few simple steps. This wikiHow will show you how to troubleshoot your Snapchat app to get it working smoothly as soon as possible.
Things You Should Know
- You can restart Snapchat and your device to troubleshoot app crashes.
- When reinstalling Snapchat, make sure you know your login information.
- Contact Snapchat's support team if your problem persists.
Steps
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Unlock your phone. If your phone is locked, unlock your phone. You'll need to be on your home screen. -
Navigate to your open apps. If Snapchat has been opened before, it will be open in the background of your device.Advertisement -
Close Snapchat.- On Android, swipe up from the bottom, hold, then let go. Swipe up on the Snapchat app to close it. [1] X Research source
- You can also restart apps on Android .
- On iPhone, swipe up from the bottom. Swipe up on the Snapchat app to close it.
- If your iPhone has a home button, double-click the home button, and then swipe up on the Snapchat app to close it. [2] X Research source
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Open the Snapchat app. You should be able to access Snapchat.
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Close all open apps.- On Android, swipe up from the bottom, hold, then let go. Navigate to the left and click Clear all .
- On iPhone, swipe up from the bottom. Swipe up on all apps until they have all been closed.
- If your iPhone has a home button, double-click the home button and swipe up on all apps to close them.
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Power off your device. Your device will need to be turned off completely.- To turn off an Android , you'll need to press and hold the power button, then tap Power Off in the window.
- To turn off an iPhone , you will need to hold down the top volume button and the lock button at the same time. Slide the switch to power off your phone. [3] X Research source
- Some phones may offer the option to Restart , which you should select if you can.
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Wait a few minutes. Some devices may need a few minutes to rest between restarts. -
Power on your device. Press your device's power button until the screen lights up again.- Some devices will need a moment to power on fully.
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Open Snapchat. You should be able to access Snapchat.
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Open your device's app store. For Apple, use the App Store . For Android, use the Google Play Store . [4] X Research source -
Search for Snapchat in the search bar. -
Check for updates. If there is an update available, you will see Update underneath the name.- If there is no update available, you will see Open .
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Click Update . Your download will begin immediately. -
Click Open when your download is complete. Your Snapchat should be updated to the latest version.- You should be able to access Snapchat.
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Delete Snapchat. You'll need to delete Snapchat from your device before you can install it again.- To delete apps on iPhone, press and hold the app icon on your home page until options pop up. Select Remove App then Delete App .
- On Android, long-press the Snapchat icon until options pop up. Tap i or App Info then Uninstall .
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Open your device's app store. Open Apple's App Store or Android's Google Play Store. -
Search for Snapchat in the search bar. -
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Open Snapchat. After signing in, you should be able to access Snapchat.
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Open your phone's Settings app. -
Turn on your Wi-Fi. Your cellular data may not be strong enough to support Snapchat. [6] X Research source- To activate Wi-Fi on Android , go to Settings , then Wi-Fi . Make sure the Wi-Fi switch is toggled on. [7] X Research source
- To join a Wi-Fi network on iPhone, go to Settings , then Wi-Fi . Make sure the Wi-Fi switch is toggled on. [8] X Research source
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Join your Wi-Fi network. You will be able to see the number of bars on your local network.- If you can't connect, this indicates a problem with your Wi-Fi network.
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Open your phone browser. This can be Safari for iPhone, Chrome for Android, or others. -
Test your connection. Enter a website into your browser's address bar and tap Go . Use any website you'd like.- If the page loads, your internet connection is working.
- If the page does not load, you will need to fix your internet connection .
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Open Snapchat. You should be able to access Snapchat.
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Visit Snapchat Support's official twitter . You'll be able to see any issues regarding the server status -
Check latest tweets for issues. The most recent tweets will be closer to the top of the page, underneath the account bio.- Snapchat Support will tweet when there are issues concerning the Snapchat app.
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Wait for the issue to be resolved. The Snapchat team will notify twitter when the issue has been resolved. -
Open Snapchat. You should be able to access Snapchat.- If your issue persists, you can @ Snapchat Support on twitter.
- You can also contact Snapchat directly via their support site .
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References
- ↑ https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps
- ↑ https://support.apple.com/en-us/109359
- ↑ https://support.apple.com/en-us/118259
- ↑ https://help.snapchat.com/hc/en-us/articles/7012368910484-Troubleshoot-Chat-Issues-on-Snapchat
- ↑ https://support.google.com/android/answer/9457058?hl=en
- ↑ https://help.snapchat.com/hc/en-us/articles/7012368910484-Troubleshoot-Chat-Issues-on-Snapchat
- ↑ https://support.google.com/android/answer/9075847?hl=en
- ↑ https://support.apple.com/en-us/111107
About This Article
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