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Everything you need to know in an elevator emergency
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We’ll tell you up front that a stuck elevator happens more often in the movies than in real life, and when it does, it’s very rarely any cause for concern. On the off chance your lift does stall, there are a few key things you can do to get out quickly, calmly, and safely. We’ll tell you everything you need to know and do, as well as what not to do, so that your time in the elevator is nothing more than a passing inconvenience as you go about your day.
Things You Should Know
- If an elevator is stuck, find and press the emergency call button. Hold it for 2-3 seconds several times. This button is often red with an icon of a bell or phone.
- Contact emergency services on your phone, if you’re able. If you can’t, shout periodically for aid or bang on the elevator walls.
- Wait at the back of the elevator, away from the doors, for help. Remain calm, and don’t attempt to pry open the doors or “unstick” the elevator by jumping.
Steps
Section 1 of 3:
What to Do
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Remain calm and practice deep breathing. The best thing you can do for yourself if you’re ever stuck in an elevator is to remain calm and keep a level head, which will help you communicate when help comes. It's a sticky situation, but incredibly few people actually die in elevators. [1] X Research source What’s more, modern elevators are equipped with a number of fail-safes to prevent a free fall or other serious problems beyond stalling. [2] X Research source
- If you do find yourself panicking, interrupt the episode by performing deep breathing exercises . Breath in and out as deeply, slowly, and gently as you can manage. [3] X Trustworthy Source Cleveland Clinic Educational website from one of the world's leading hospitals Go to source Help is on the way.
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Find a light source if the elevator is dark. A light source helps you identify emergency buttons and get your bearings in the event that the elevator lights or building power goes out. If you don’t have a flashlight, use your phone's camera light or the light from its screen to take stock of your surroundings, but try not to use it when you don’t need it to conserve its battery. [4] X Research source
- Don’t panic if you don’t have a light source—it’s not absolutely necessary to get out of the elevator.
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Press the elevator’s emergency alarm, phone, or intercom button. Every elevator has a button that either sends an emergency signal or puts you in touch with a technician, emergency services, or another authority. These are often red with icons of bells, alarms, or telephones. Find this button on the elevator’s panel near the door, hold it for 2-3 seconds several times, and wait for an indication that your message has been received. [5] X Research source
- Note that even if you don’t receive confirmation that your message was sent, it may still have been received by emergency services.
- These buttons also often send your exact location, including your building and specific elevator, to emergency services.
- If you cannot see the buttons, systematically press each button one by one to ensure that you press the emergency call button in the process.
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Press the “Door open” button to create a possible escape route. If the elevator stopped close to a floor landing, the door may open, creating a possible way out. If it does, step out of the elevator carefully and quickly, making sure you’re not trailing any loose clothing or straps. [6] X Research source Pressing the “Door open,” “Door close,” or the button of a floor beneath you may unstick the elevator. [7] X Research source If it does, exit quickly when it reaches a safe floor and immediately inform emergency services.
- Important: If getting out would mean climbing up or down onto the landing, or performing anything more than a quick hop off the elevator, stay put and wait for help. The elevator may unexpectedly begin to move again.
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Call for help on your phone, verbally, or through other means. If your phone has service and power, call emergency services and explain your situation. Also, shout for help—someone in the building may hear you and come to your aid. You might also bang on the elevator wall with your hands or a shoe, but only do this if your prior calls for help haven’t been answered. [8] X Research source
- If you have an internet or WiFi connection, message or email several contacts and inform them of your situation. They may be able to contact emergency services if you’re unable to yourself.
- Note that shouting may result in excess panic, so before you do, take a deep breath and inform other passengers of your intent.
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Wait at the back of the elevator, away from the doors. After contacting emergency services, stand toward the back of the elevator, well away from the doors, and wait for help to arrive. [9] X Research source This ensures that you’re clear of harm if the fire department or other authorities use force to open the elevator from the outside.
- Feel free to stand or sit, whichever is most comfortable for you.
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Lay on your back on the floor if the elevator does fall. In the (very) rare event that the elevator does enter free fall, it’s best to lie flat on your back on the floor, using your hands and any railing to secure yourself there. [10] X Research source This orients your body perpendicular to the force of impact and evenly distributes that force, better protecting you from harm. [11] X Research source
- Also, use your arms to cover your head, if possible, to guard against falling debris.
- All that said, we want to reiterate that a falling elevator is almost unheard of in modern times and is more of an exciting Hollywood idea than a reality.
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Section 2 of 3:
What Not to Do
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Don't attempt to escape the elevator without assistance. If the elevator is sealed, don’t attempt to escape it through the ceiling, floor, or other means. [12] X Trustworthy Source State of New York Official website for the State of New York Go to source Any method of escape apart from assistance from emergency service or other authorities is far more dangerous than simply waiting for help.
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Don’t attempt to pry the elevator doors open. If the elevator doors are shut, and won’t open with the use of buttons, do not attempt to pry them open. [13] X Trustworthy Source State of New York Official website for the State of New York Go to source This can further damage the elevator and worsen the situation. You’re also unlikely to open the doors manually, and may overexert yourself.
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Avoid jumping up and down within the elevator. Jumping inside the elevator isn’t likely to make it work again, and in fact can make the problem worse. [14] X Trustworthy Source State of New York Official website for the State of New York Go to source Stand or sit calmly toward the back of the elevator, away from the doors, and wait for help to arrive.
- Feel free to do some stretches if you’re feeling antsy or restless, but be considerate of other passengers and avoid any sudden or dramatic movements.
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Community Q&A
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QuestionWhat if you don't have a phone or light source and nothing is working. What do you do then?Community AnswerFirst up, stay calm; nothing gets solved in a panic. Try to feel about in the lift, in the usual placement for the button panel. Even in the dark, you should be able to feel the buttons as they have a glass feel to them, the emergency button is usually plastic and sticks out and often has braille markings on it. (There's a picture of the average one in the Made Recently section above.) Keep pressing it and help should arrive at some point. If you have a fear of the dark, take deep breaths and repeat calming mantras to yourself; rescue is on its way.
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QuestionHow long are people normally stuck in a lift for?Community AnswerIf the building is active, the longest you'll probably be stuck for is about half an hour to an hour. Keep pressing the emergency button till help comes. However, if the building is closed, then you may have a longer wait (an hour or two, up to 8-9 hours at most), depending on where the emergency call goes to. Stay calm with deep breaths and reassure yourself that help is coming; rescuers don't dawdle when they know people are stuck in a lift.
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QuestionIf I'm in an elevator that is 2 meters by 2 meters, how long will it take for the oxygen to be depleted?Community AnswerThe air in elevators is not sealed in. You can have any amount of oxygen you need.
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Tips
- Make casual conversation with other passengers to keep them—and yourself—calm. [17] X Research source Getting stuck in an elevator is rarely a significant safety concern, so keep things light.Thanks
- Depending on the situation, you may be in the elevator for several hours. It’s important to remain calm and continue to call for help. [18] X Research sourceThanks
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Warnings
- In the event of a fire, always opt for the stairs rather than an elevator. [19] X Trustworthy Source State of New York Official website for the State of New York Go to sourceThanks
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References
- ↑ https://elcosh.org/document/1232/d000397/deaths-and-injuries-involving-elevators-and-escalators-a-report-of-the-center-to-protect-workers-rights.html#8
- ↑ https://www.livescience.com/33445-how-survive-falling-elevator.html
- ↑ https://my.clevelandclinic.org/health/diseases/4451-panic-attack-panic-disorder#prevention
- ↑ https://www.singaporeliftmaintenance.com/articles/how-long-does-it-take-to-get-out-of-a-stuck-elevator.html
- ↑ https://blog.otis.com/us/5-steps-to-take-if-your-elevator-stops
- ↑ https://blog.otis.com/us/5-steps-to-take-if-your-elevator-stops
- ↑ https://www.singaporeliftmaintenance.com/articles/how-long-does-it-take-to-get-out-of-a-stuck-elevator.html
- ↑ https://www.singaporeliftmaintenance.com/articles/how-long-does-it-take-to-get-out-of-a-stuck-elevator.html
- ↑ https://blog.otis.com/us/5-steps-to-take-if-your-elevator-stops
- ↑ https://van.physics.illinois.edu/ask/listing/139
- ↑ https://www.livescience.com/33445-how-survive-falling-elevator.html
- ↑ https://www.nyc.gov/site/buildings/tenant/elevator-issues.page
- ↑ https://www.nyc.gov/site/buildings/tenant/elevator-issues.page
- ↑ https://www.nyc.gov/site/buildings/tenant/elevator-issues.page
- ↑ https://blog.technicalsafetybc.ca/stuck-elevator-3-things-you-must-know
- ↑ https://ready.uic.edu/emergency-guidelines/facilities-emergencies/elevator-entrapment/
- ↑ https://www.kingsiii.com/help-phone-blog/staying-calm-in-a-stuck-elevator-and-how-kings-iii-can-help/
- ↑ https://blog.otis.com/us/5-steps-to-take-if-your-elevator-stops
- ↑ https://www.nyc.gov/site/buildings/tenant/elevator-issues.page
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