How to Cancel Your Citi Card and Remove It from Your Profile

PDF download Download Article
Quick instructions for closing or unlinking your Citi card
PDF download Download Article

Do you need to unlink a credit card from your Citibank account? Follow the steps in this guide to learn more about that process as well as how to cancel and close your account completely.

Unlinking a Citibank Credit Card

You can close a Citibank credit card through online chat with a customer support agent or you can call customer support at 1-800-950-5114. Both those methods ensure that you can unlink your card even if the Unlink button is missing online.

Section 1 of 3:

Unlinking a Credit Card Options

PDF download Download Article
  1. Explain that you want to unlink a card and the customer support will help you even if the Unlink button is missing from your account online.
  2. Using a web browser instead of the app, chat with customer support, and explain that you want to remove a card from your account. They will help you unlink that card even if the Unlink button is missing!
    Advertisement
  3. The Unlink button may or may not be available, so this isn't always a reliable way to remove a card from your Citibank account. To do this, click your profile picture, select Link/Unlink Card Account > Unlink , then fill in the required information and click Continue . [1]
    4. Advertisement
Section 2 of 3:

Reasons for Unlinking

PDF download Download Article
    • Closed account - getting rid of cards that you don't use is a good way to avoid confusion later.
    • Security concerns - unlinking your account adds another layer of security back to your credit card.
    • Simplifying your finances - having lots of cards attached to a single account can get overwhelming, cluttered, and confusing; unlinking cards lets you organize your connected accounts.
Section 3 of 3:

Closing Your Citi Card

PDF download Download Article
  1. If you're online, you can log into your account to initiate a chat with customer support; if you're calling customer support, you'll need the account number for the card you want to close.
    2. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Find Your Credit Card Account Number
      How to
      Sign a Credit Card
      How to
      Pay Someone Else's Credit Card Bill
      Can You Use Cards without the CVV Code? Scams, Fraud Protection & More
      2 Simple Ways to Verify Your Chase Card
      How to
      Make a Discover Card Payment without Complications
      How to
      Dispose of a Credit Card
      How to
      Change Credit Card Information
      How to
      Cancel a Credit Card Payment
      How to
      Protect Your RFID Credit Card
      How to
      Send Credit Card Information Securely by Email
      How to
      Receive a Refund on Prepaid Credit Cards
      How to
      Transfer a Visa Gift Card Balance to a Bank Account with Square
      A Complete Guide to Setting up Your Visa Credit Card
      Advertisement

      References

      1. ↑ https://www.citibank.com/tts/sa/citi-manager-infomedia/index-latam.html

      About This Article

      Thanks to all authors for creating a page that has been read 127 times.

      Did this article help you?

      Advertisement