Why Does My Phone Keep Hanging Up on FaceTime?

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A complete guide to fix FaceTime when it keeps dropping calls

Co-authored by Rain Kengly Reviewed by Stan Kats

Last Updated: April 11, 2024 Fact Checked

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Why does FaceTime disconnect?

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Troubleshooting

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Video

Do you have trouble with your FaceTime calls dropping or freezing? If FaceTime randomly hangs up for you, this is most likely due to an unreliable internet connection on your end or the recipient's end. If you like to use FaceTime for long periods of time--like when you're using the app to virtually hang out with someone overnight--call fails could also mean your device is overheating. Here's why FaceTime keeps hanging up and how to troubleshoot it.

Why Does FaceTime End By Itself?

FaceTime can automatically hang up if you have an unstable internet connection. If you're using FaceTime for hours at a time, your iPhone or iPad could overheat and hang up FaceTime calls.

Section 1 of 2:

Why does FaceTime disconnect?

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FaceTime can hang up due to an unstable internet connection. This could be on your end or the recipient's end. You may also disconnect due to your device storage, software bugs, or even your settings.
- In some cases, your device may overheat due to overuse, or your call might fail if you use too much bandwidth.

Section 2 of 2:

Troubleshooting

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1
Join a stable Wi-Fi network. You and the recipient must have a strong and stable internet connection for FaceTime calls. Check your internet speed to make sure it's enough.
- You can also use cellular data , but the signal and strength will vary depending on your carrier and plan.
2
Update your device. Keep your iPhone or iPad updated for the latest software bug fixes. Do the following:
- Go to Settings .
- Tap General .
- Tap Software Update .
- Tap Download and Install .
Background apps can take up your device's resources. Swipe up from the bottom of your screen (or double-press your Home button) to bring up all open apps. Swipe up to close them.
If your device's storage is almost full, this could cause FaceTime to struggle. Consider using a cloud service such as iCloud or Google Drive to store photos and videos.
5
Disable automatic app updates. When this feature is enabled, apps will update automatically—most times, without your knowledge. If you're on FaceTime, these downloads can take up your device's resources. ^{[1]
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Research source} To turn it off, do the following:
- Go to Settings .
- Tap App Store .
- Toggle off App Updates .
6
Let your device rest. If you're using FaceTime for more than a few hours at a time, your iPhone or iPad could be overheating. Avoid leaving your device near or under any fabric or bedding when you're on FaceTime.
- Consider using FaceTime audio calls rather than video calls to use less resources and have longer calls.