3 Simple Ways to Cancel a Payment in the Apple App Store

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Learn how to reverse a payment made in the App Store

Written by Rain Kengly

Last Updated: December 7, 2023 Fact Checked

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Using iPhone or iPad

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Using Mac

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Using Windows

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Requesting a Refund

If you want to cancel a subscription from Apple, you can do so from your iPhone, iPad, or computer. If the subscription has already been billed through your Apple account, you can easily request a refund on the Apple website. Here's how to cancel a payment in the App Store, whether it's upcoming or already submitted.

Things You Should Know

To cancel a subscription, open "Settings" → Apple ID → "Subscriptions" → tap a subscription → "Cancel Subscription".
On Mac, go to "Account Settings" in the App Store. Click "Manage" and then "Edit" next to the subscription.
For refunds, go to https://reportaproblem.apple.com/ and log in with your Apple ID. Select "Request a refund".

Method 1

Method 1 of 4:

Canceling a Subscription on iPhone/iPad

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1
Open the Settings

app. It's the gray gear icon on your home screen or app library. ^{[1]
X
Research source} Canceling a subscription will prevent you from being charged in the future for that app or service.
- If you have an Apple TV and want to cancel a subscription before your payment is due, you can use this method. Just make sure you're signed in using the same Apple ID used to make the purchase.
Tap your Apple ID . This is at the top of the screen.

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3
Tap Subscriptions . You can find this underneath Payment & Shipping .
- You'll see a list of all active and inactive subscriptions.
4
Tap the subscription you want to cancel. Information about your current plan and next payment will appear.
- If you don't see the upcoming payment you're looking for, you may have purchased using a different Apple ID or by paying directly to the app or service in question. If you paid directly, log into the service's website to cancel it there.
5
Tap Cancel Subscription . It's the red text near the bottom of the page. A confirmation message will appear.
- If you don't see a Cancel option, you have no upcoming payment and will not be charged again for this service.
6
Tap Confirm . You will not be charged again for the selected app or service.
- You can continue using the app or service's features until the final date of your billing cycle, which appears at the bottom of the screen.

Method 2

Method 2 of 4:

Canceling a Subscription on Mac

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Open the App Store . It's the blue icon with a white "A" on the Dock.
If you don't see your name, click the profile icon instead, and then log in with your Apple ID.
A new page will open.
This will be under Subscriptions .
You'll see information about your current plan and next payment.
A confirmation message will appear.
7
Click Confirm . You will not be charged again for the selected app or service.
- You can continue using the app or service's features until the final date of your billing cycle, which appears at the bottom of the screen.

Method 3

Method 3 of 4:

Canceling a Subscription on Windows

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1
Open iTunes. This is the multi-colored music note with a white background.
- iTunes is available to download on Windows 11, 10, 8, and 7.
This is in the menu bar, next to Controls .
A new window will open.
This will be under Subscriptions .
You'll see information about your current plan and next payment.
A confirmation message will appear.
7
Click Confirm . You will not be charged again for the selected app or service.
- You can continue using the app or service's features until the final date of your billing cycle, which appears at the bottom of the screen.

Method 4

Method 4 of 4:

Requesting a Refund

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1
Go to https://reportaproblem.apple.com/ in a web browser. You can use a desktop or mobile browser. ^{[2]
X
Research source}
- Refunding a subscription will result in loss of subscription access.
- You can only refund a subscription if the charge goes through; if it's still pending, you won't be able to request a refund yet.
Use the Apple ID associated with the subscription you want to refund.
3
Enter your password. If you forgot your password, you can reset it .
- If you have two-factor authentication on, you'll be asked to approve your login on another device. Enter the code into the field.
4
Click the drop-down menu and select Request a refund . This is the menu underneath What can we help you with?
- A new field will appear with Tell us more… .
5
Click the drop-down menu and select a reason. Choose the reason that fits your scenario. You can select:
- I didn't mean to buy this
- A child/minor made purchases(s) without permission
- I didn't mean to sign up for a subscription(s)
- I didn't intend to renew a subscription(s)
- My purchase doesn't work as expected
- In-app purchase not received
- Other
You'll see a list of current and past subscriptions.
7
Select the subscription, then click Submit . This is the blue button at the top.
- If you see Next instead of submit, click it. In the text field, explain your situation further. Click Submit .
- Apple will generally respond to your request within 48 hours via email.
- If your refund is approved, the funds will be applied to the account you used to make the payment. The funds may take several days to appear in your banking or credit card account.
- You can also cancel an iTunes subscription on PC or Mac or dispute iTunes charges.