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Fix the DoorDash app for iOS or Android
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Whether you're a DoorDash customer or dasher, you may have issues with the DoorDash app. The DoorDash app may not work due to your connection or software bugs. Luckily, there are plenty of things you can do to fix it. Here's what to do if the DoorDash app is not working on your iPhone or Android.
Why Is DoorDash Not Working?
If your DoorDash app isn't working, you may be running an older app version, have a faulty connection, or have a software bug. To fix it, check your internet connection, restart the app and your device, and reinstall the DoorDash app if necessary.
Steps
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1Check your connection. For best experience, connect to a stable Wi-Fi network when using the DoorDash app. You can use your cellular data, but you may be slower depending on your signal.
- Make sure Airplane Mode is disabled. This will turn off both your cellular and Wi-Fi connections.
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2Restart your Android. This can usually fix minor software bugs. To restart your device, hold down the Power button, and select Power off from the menu. Wait 30 seconds, and then hold the Power button to turn your device on again.
- Alternatively, swipe down from top to access Quick Settings and tap the power button at bottom-right or top-right corner, then tap Power off from the menu.
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3Check for app updates. If you don't have automatic updates enabled, you'll need to do so manually. Do the following:
- Open the Google Play Store .
- Tap your profile icon.
- Tap Manage apps & device .
- Tap See details .
- Tap Update next to DoorDash or DoorDash - Dasher .
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4Log out and log in again. Make sure you know your account information before doing so. Tap your profile icon in the bottom-right corner. Tap Manage Account , and then Log out . Wait a few seconds, and then enter your login information again.
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Disable in-app navigation (Dashers). If you're a dasher, there may be issues with DoorDash's navigation. You can select a different navigation app to use with DoorDash. Make sure you have any third-party navigation apps downloaded and updated. Do the following:
- Navigate to your Account tab.
- Tap Settings .
- Select a navigation app.
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6Reinstall the DoorDash app. If you don't see any available updates, you can uninstall DoorDash completely and reinstall it again to make sure you have a clean copy. Do the following:
- Open the Google Play Store.
- Tap your profile icon.
- Tap Manage apps & devices .
- Tap Manage .
- Tap DoorDash or DoorDash - Dasher .
- Tap Uninstall .
- Wait for it to uninstall.
- Tap Install .
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7Update your device. If you're running an older version of Android, you may have trouble running certain apps. To check, do the following:
- Open the Settings app.
- Tap System .
- Tap Software update .
- Tap Update .
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8Check DoorDash's status. You can check DownDetector for any reported outages for DoorDash. If there's a current issue, you should see a spike of reports in the graph.
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Check your connection. For best experience, connect to a stable Wi-Fi network when using the DoorDash app. You can use your cellular data, but you may be slower depending on your signal.
- Make sure Airplane Mode is disabled. This will turn off both your cellular and Wi-Fi connections.
-
2Restart your iPhone or iPad. This can usually fix minor software bugs. To restart your device, do the following:
-
3Check for app updates. If you don't have automatic updates enabled, you'll need to do so manually. Do the following:
- Open the App Store.
- Search for "DoorDash"or "DoorDash dasher" and tap it.
- Tap Update if available.
-
4Log out and log in again. Make sure you know your account information before doing so. Tap your profile icon in the bottom-right corner. Tap Manage Account , and then Log out . Wait a few seconds, and then enter your login information again.
-
5Disable in-app navigation (Dashers). If you're a dasher, there may be issues with DoorDash's navigation. You can select a different navigation app to use with DoorDash. Make sure you have any third-party navigation apps downloaded and updated. Do the following:
- Navigate to your Account tab.
- Tap Settings .
- Select a navigation app.
-
6Reinstall the DoorDash app. If you don't see any available updates, you can uninstall DoorDash completely and reinstall it again to make sure you have a clean copy. Do the following:
- Tap and hold the DoorDash or DoorDash - Dasher app icon.
- Tap Delete app .
- Tap Delete again.
- Open the App Store .
- Search for "DoorDash" or "'DoorDash dasher".
- Tap the cloud icon to download it again.
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7Update your device. If you're running an older version of iOS, you may have trouble running certain apps. To check, do the following:
- Open the Settings app.
- Tap General .
- Tap Software Update .
- Tap Update Now .
-
Check DoorDash's status. You can check DownDetector for any reported outages for DoorDash. If there's a current issue, you should see a spike of reports in the graph.
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