Q&A for How to Contact Google

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  • Question
    My Google Rewards account is locked. The site to unlock is asking for a picture of my license and credit card to verify my identity. How can I verify this site is legit?
    Community Answer
    There is no way that site is legitimate. There is no legitimate unlock site for any Google service. Contact Google Support to have your account unlocked, and never provide your personal information to unknown sites.
  • Question
    Is it true that Google gives away gifts for Blackberry users in Nigeria?
    Community Answer
    No, this is a scam that you should ignore.
  • Question
    I changed my password but the next time I tried to use the new one it was rejected. Now what?
    R2_d2000
    Top Answerer
    Maybe the change did not go through or you made a typo. Try to reset your password and then see if you can access your account.
  • Question
    How can I delete my work Google account?
    Community Answer
    Either the Super Admin or the User Admin for the business's account can delete your account.
  • Question
    How do I uninstall Google Chrome?
    Community Answer
    See the wikiHow article How to Uninstall Google Chrome for tips.
  • Question
    Can deleted Gmail emails be recovered?
    Community Answer
    Your deleted emails should still be in your Trash folder for a while before they are deleted permanently, so you should be able to move any that you want to keep back into your inbox. Once they have been deleted permanently, you cannot recover them.
  • Question
    I am getting charged for a Google retail purchase which I did not make. How do I get my money back?
    Community Answer
    If it's by credit card, just contact your card company (800 number on the back of the card) and contest the charge. They'll ask a few questions, get details they need and generally reverse the charge.
  • Question
    How do I eliminate extra cells of meaningless text after a Google search?
    Community Answer
    You could press backspace to eliminate it. It should delete that unwanted text.
  • Question
    My grandchildren keep changing my profile name. I use this for business and can't wait 90 days, what can I do?
    CaptianYaya
    Community Answer
    Talk to your grandchildren and their parents to get them to stop doing this. Change your password.
  • Question
    How can I talk to a live person about synchronizing my Google account and changing my passwords?
    Community Answer
    If you're using the free Google services, you should try the Google Help forums at https://productforums.google.com/forum/#!home . If you use Google Apps for Work, see the method above for contacting Google about business products.
  • Question
    How can I tell if someone might be tracing our company emails from an outside source?
    Community Answer
    If you're using Google Apps for Work, have the Super Administrator contact Google's 24/7 tech support for business services.
  • Question
    I forgot my Gmail password. How can I recover it?
    Community Answer
    If you try to sign in, there should be a button that says "forgot password". Click on that and if you follow the steps, it should send you an email or text so you can create a new one. Provided you supplied a back up email or a telephone number, you should receive your password via another site.
  • Question
    How can I make a used LG G Pad mine if I don't have the last Google password?
    Community Answer
    You will need to factory reset the tablet. This will delete all the stored data, but you probably won't need that if it's used.
  • Question
    How do I create a unique nickname if it's already taken, and at the same time not in Gmail's data base?
    R2_d2000
    Top Answerer
    Try following the steps on How to Make a Unique Username for help on creating a username that isn't taken.
  • Question
    How do I get Gmail to update my Outlook account after I've changed my Google password?
    R2_d2000
    Top Answerer
    Gmail is run by Google, and Outlook is run by Microsoft. You would have to update them separately for it to work.
  • Question
    Is there a phone number for a Google Maps helpline?
    Community Answer
    Sorry to say this, but there is not.
  • Question
    I lost my phone the other day, so I went on to my Google account and erased the phone. The phone was found and returned to me, and all 600+ of my pictures were gone. Did I delete them when I erased the phone, or did the person who found it? How can I find out?
    CaptianYaya
    Community Answer
    You erased them by clicking 'erase the phone'. They are gone unless you backed up your data, as it should have done when you erased it.
  • Question
    I just received an email saying I requested that my email account be deactivated. If I did so, it was my mistake. I do not want my email deactivated. Who do I contact and how do I stop this?
    R2_d2000
    Top Answerer
    Follow the wikiHow How to Recover a Gmail Account to prevent your email account from being deleted.
  • Question
    My phone will not accept my new Google account password. What can I do?
    Community Answer
    If you have recently changed your password, it can up to 10 minutes to register. If you're still having problems accessing it, reboot your phone and try again.
  • Question
    If I accurately enter the 6-character verification code which Google emailed to me, why am I not then allowed to reset my Gmail password?
    Community Answer
    Try requesting another code from Google, and check to see if your caps lock is on.
  • Question
    How can I sign into Google using someone else's laptop?
    Community Answer
    Just go to Google's login page and use your personal login information to access the account.
  • Question
    Why is my website not listed on a Google search?
    Community Answer
    Use Google webmaster tools. To identify a site as yours, you will need to enter a code into your HTML, or upload a special short HTML file provided by Google in the tools. Make sure your meta-description is accurate and not too long - two short sentences maximum. Providing a sitemap in Google tools will also help. It may take a few days to completely register.
  • Question
    I am having a lot of phone robocalls from Google about my account. I have verified my account and asked that the calls stop. Do I need to delete my account to stop this harassment?
    R2_d2000
    Top Answerer
    Try to block the number that the calls are coming from.
  • Question
    When I search for our church on Google, a whole page about it pops up, but our website never comes up. How do I correct this problem?
    Community Answer
    Make sure your website has adequate "SEO" (Search Engine Optimization). That way Google can crawl your website so it will reflect users searching for your Church. If you just published your website, then it can take up to 2 months for Google to adequately crawl and index it.
  • Question
    How do I contact somebody to verify my location on Google business?
    Community Answer
    Once you have created or claimed a Google My Business listing, you can verify your listing by mail, phone or email. I would recommend mail verification, as it works for any business. Begin by signing in to Google My Business. Select the business that you wish to verify and click "Verify now". On the next screen, ensure that your address matches that of your business, then click "Send postcard". Once you have received your postcard, you may enter the verification code on the same page.
  • Question
    How do I contact Google about specific information on their employees?
    Community Answer
    Google will never provide this information to you unless you have a warrant or court order against the company.
  • Question
    Google has posted that my business is closed permanently. This has cost me greatly and I'm considering suing for damages. Has this happened to others?
    Community Answer
    Try going through the "My Business" section and claiming it, I would definitely not recommend going up against Google's legal team.
  • Question
    How do I get into a Google account that someone else made?
    Community Answer
    Unless you have their login information, then you cannot access someone else's account.
  • Question
    I have mass deleted a lot of promotional email from my promotion tabs, and now the emails that come into the promotion tab are being automatically deleted. How do I stop it from doing that?
    R2_d2000
    Top Answerer
    The emails are probably being sorted into the "Spam" tab. You can navigate there and then select the emails and click on the "Not Spam" button near the top of the page.
  • Question
    I have a business listing and have a review of my business I want removed. It was from a person I did no work for. What can I do?
    R2_d2000
    Top Answerer
    Try to report the review and explain the situation in the comment box. You might also be able to respond to the review to tell your potential customers that you did not do any work for this person.
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