Q&A for How to Manage Conflict

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My friend spread rumors about me since I cried after somebody in my group insulted me multiple times. What do I do?

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wikiHow Staff Editor

Staff Answer

Confront your friend in a calm, civil manner about the rumors. Talk to them earnestly about why they spread the rumors and how those rumors made you feel without becoming accusatory or angry. You could say, "It really hurt my feelings to hear those rumors being spread about me. Can you help me understand why they were started in the first place?"

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What if the other party doesn't want to resolve the conflict intentionally? How to deal with such a situation?

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wikiHow Staff Editor

Staff Answer

You can't force someone to resolve a conflict, but you can directly tell them that you'd like to put the conflict behind you. Let them know that you're willing to talk over the situation in a fair, nonjudgmental way and you'd very much appreciate hearing their perspective on the situation too. If they understand that your main goal is to resolve the situation in a way that satisfies both of you as much as possible, they might be willing to cooperate.

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What is a manager's role in managing conflict?

Community Answer

This would be a question for your supervisor or Human Resources department. They will be able to guide you on what the company’s policies are on managing office conflicts. Most Human Resources personnel are trained in doing so, and some companies have a dedicated person to help. Many HR departments also offer manager training with focus on employee conflict.

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Is there a difference between a conflict and a dilemma?

Community Answer

Conflict is when two contradicting ideas or people have a disagreement which leads to a rise in hostility. A dilemma is when two contradicting ideas form an internal struggle on what to do.

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Question

Why do I need to manage conflict?

Community Answer

If conflict exists, there are only two things you can do: 1) be in denial about its existence, or 2) manage it. There are good ways and bad ways to manage conflict, but managing conflict tends to be better than being in denial.

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What are the ways of managing conflict in community? Is it something that can be brought and put on a city council agenda for discussion and resolution, or does it need a neighborhood meeting and press attention?

Community Answer

It depends on the magnitude of the conflict and how large of a community it's happening in. Most issues can probably be sufficiently handled in a neighborhood meeting, but if legitimate concerns aren't being addressed and traditional avenues not working to solve the problem, then things may have to escalate.

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What if a colleague repeatedly violates safety regulations and thus puts your and his life in danger, but you still have to finish work with him and he doesn't want to talk about it?

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Community Answer

Let him know that you are willing to talk over the situation in a fair, nonjudgmental way and that you would appreciate hearing his perspective on the situation. If he understands that your main goal is to resolve the situation in a way that satisfies both of you as much as possible, he might be willing to cooperate.

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How do I fix the issue if he isn’t interested in talking to me anymore, although he claims we're still friends and I don’t annoy him. I’ve told him my concerns, but he always avoids conversations with me online.

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Community Answer

You can't force someone to resolve a conflict, but you can tell them that you'd like to put the conflict behind you. Tell them that you'd very much appreciate hearing their perspective on the situation, too.

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