Q&A for How to Repair Google Chrome

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  • Question
    How do I access my extensions on Google Chrome?
    Community Answer
    Go to the upper right hand corner. Click the symbol that has 3 horizontal lines. It should open a menu. Hover your mouse over "More tools" and click "Extensions."
  • Question
    What do I do if Chrome is not closing properly?
    Community Answer
    Open up Task Manager by pressing Ctrl-Alt-Delete. End the process.
  • Question
    How can I remove a virus from Chrome when the Chrome Cleanup tool crashes the computer?
    Community Answer
    Running an antivirus, such as Malwarebytes or McAfee, should solve the problem. If not, try uninstalling Chrome, scanning your computer with an antivirus, and then reinstalling Chrome.
  • Question
    Why can't I open some websites in Chrome?
    Community Answer
    It depends on the websites, and what country you live in. If you live outside the U.S., there may be sites you are unable to access for a number of reasons. If you live in the U.S., then I would reinstall Chrome.
  • Question
    My WiFi is working, but I cannot open Google Chrome on my computer. What can I do?
    Community Answer
    Redownload Google Chrome, or delete the shortcut and open it from the source.
  • Question
    Chrome does not display text properly from some websites or web Interfaces. What can I do?
    Community Answer
    Sometimes certain websites' CSS is just not a good fit with Chrome. Chrome also has some issues with JavaScript. Try an alternate browser like Firefox or Edge and see if that fixes the problem.
  • Question
    Why will Google Chrome not open for me?
    Community Answer
    Check that your browser/computer is updated and consider re-installing. Check for viruses and make sure your anti-virus is fully operational. If you have talked to a specialist (computer store) and tried multiple websites, consider using a different browser or purchasing a different computer.
  • Question
    The latest Windows update made it so that the Chrome browser will not load. What can I do?
    Community Answer
    You can try re-installing the update, or going back the a previous installation. You can do this in the settings app in Windows 10, and the control panel in Windows 7. Or, you can uninstall and reinstall the Chrome browser.
  • Question
    Chrome opens but it doesn't load anything, so Google isn't there. When I search for something it doesn't actually do anything. What should I do?
    Community Answer
    Start>Search>Control Panel>Programs>Programs and Features>Google Chrome>Uninstall>"Follow on screen instructions." The last step is to reinstall Chrome.
  • Question
    What do I do if Chrome is not responding?
    Community Answer
    Restart your computer or try using a different browser like Firefox or Safari.
  • Question
    What can I do if Google Chrome uses large amounts of memory, stops responding, and crashes whe playing videos?
    Community Answer
    Try uninstalling and reinstalling Chrome. When you reinstall, make sure you limit the number of extensions you have installed. Also, limit the number of tabs you have open at one time -- more tabs means more memory. Finally, clear your stored browsing data every once in a while.
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