How to Restart or Factory Reset Fitbit Versa 2 & 3

PDF download Download Article
Quickly reboot or reset your Fitbit Versa watch with this user-friendly guide
PDF download Download Article

Are you having trouble with your Fitbit Versa watch? If your Versa watch screen is working, you can use your settings to perform a shutdown or factory reset. If your watch screen is not responding, you can hard restart your device by holding the side button for at least 10-15 seconds. This wikiHow will show you how to manually restart, force restart, and factory reset your Fitbit Versa 2 and 3.

Things You Should Know

  • To restart, go to "Settings" → "About" → "Shutdown" → "Yes". Wait a few seconds, then hold the button to power your device on.
  • To hard restart, hold the side button for 10-15 seconds. Wait for the Fitbit logo, then release.
  • To factory reset, go to "Settings" → "About" → "Factory Reset" → "Reset".
Method 1
Method 1 of 3:

Restart with Settings

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d9\/Reset-Fitbit-Versa-Step-1.jpg\/v4-460px-Reset-Fitbit-Versa-Step-1.jpg","bigUrl":"\/images\/thumb\/d\/d9\/Reset-Fitbit-Versa-Step-1.jpg\/v4-728px-Reset-Fitbit-Versa-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Click the side button if it's in sleep mode, or hold the button if it's powered off completely. If you are wearing your Fitbit Versa , take it off and lay it flat. [1]
    • Make sure your watch is charged .
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b8\/Reset-Fitbit-Versa-Step-2.jpg\/v4-460px-Reset-Fitbit-Versa-Step-2.jpg","bigUrl":"\/images\/thumb\/b\/b8\/Reset-Fitbit-Versa-Step-2.jpg\/v4-728px-Reset-Fitbit-Versa-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This looks like a grey cog.
    • You may need to swipe through your Versa apps to find it.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/62\/Reset-Fitbit-Versa-Step-3.jpg\/v4-460px-Reset-Fitbit-Versa-Step-3.jpg","bigUrl":"\/images\/thumb\/6\/62\/Reset-Fitbit-Versa-Step-3.jpg\/v4-728px-Reset-Fitbit-Versa-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This will be towards the bottom of the screen.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/34\/Reset-Fitbit-Versa-Step-4.jpg\/v4-460px-Reset-Fitbit-Versa-Step-4.jpg","bigUrl":"\/images\/thumb\/3\/34\/Reset-Fitbit-Versa-Step-4.jpg\/v4-728px-Reset-Fitbit-Versa-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Scroll down to find this option.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/37\/Reset-Fitbit-Versa-Step-5.jpg\/v4-460px-Reset-Fitbit-Versa-Step-5.jpg","bigUrl":"\/images\/thumb\/3\/37\/Reset-Fitbit-Versa-Step-5.jpg\/v4-728px-Reset-Fitbit-Versa-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This will shut down your Versa device.
    • Wait at least 10 seconds, then hold the power button to turn your Fitbit Versa back on.
    6. Advertisement
Method 2
Method 2 of 3:

Hard Restart with Buttons

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9f\/Reset-Fitbit-Versa-Step-6.jpg\/v4-460px-Reset-Fitbit-Versa-Step-6.jpg","bigUrl":"\/images\/thumb\/9\/9f\/Reset-Fitbit-Versa-Step-6.jpg\/v4-728px-Reset-Fitbit-Versa-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If your watch screen is frozen, the screen will turn off. Continue to hold the button.
    • Use this method to restart your FitBit Versa smartwatch without losing any data.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/62\/Reset-Fitbit-Versa-Step-7.jpg\/v4-460px-Reset-Fitbit-Versa-Step-7.jpg","bigUrl":"\/images\/thumb\/6\/62\/Reset-Fitbit-Versa-Step-7.jpg\/v4-728px-Reset-Fitbit-Versa-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    The dotted FitBit logo will appear when it's performing a restart.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/00\/Reset-Fitbit-Versa-Step-8.jpg\/v4-460px-Reset-Fitbit-Versa-Step-8.jpg","bigUrl":"\/images\/thumb\/0\/00\/Reset-Fitbit-Versa-Step-8.jpg\/v4-728px-Reset-Fitbit-Versa-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Your device will power on automatically. You may need to wait a few moments.
    4. Advertisement
Method 3
Method 3 of 3:

Factory Reset

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/44\/Reset-Fitbit-Versa-Step-9.jpg\/v4-460px-Reset-Fitbit-Versa-Step-9.jpg","bigUrl":"\/images\/thumb\/4\/44\/Reset-Fitbit-Versa-Step-9.jpg\/v4-728px-Reset-Fitbit-Versa-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Click the side button if it's in sleep mode, or hold the button if it's powered off completely.
    • Performing a factory reset will erase all apps and personal data from your device.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cc\/Reset-Fitbit-Versa-Step-10.jpg\/v4-460px-Reset-Fitbit-Versa-Step-10.jpg","bigUrl":"\/images\/thumb\/c\/cc\/Reset-Fitbit-Versa-Step-10.jpg\/v4-728px-Reset-Fitbit-Versa-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This looks like a grey cog.
    • You may need to swipe through your apps to find it.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3b\/Reset-Fitbit-Versa-Step-11.jpg\/v4-460px-Reset-Fitbit-Versa-Step-11.jpg","bigUrl":"\/images\/thumb\/3\/3b\/Reset-Fitbit-Versa-Step-11.jpg\/v4-728px-Reset-Fitbit-Versa-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This will be towards the bottom of the screen.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d5\/Reset-Fitbit-Versa-Step-12.jpg\/v4-460px-Reset-Fitbit-Versa-Step-12.jpg","bigUrl":"\/images\/thumb\/d\/d5\/Reset-Fitbit-Versa-Step-12.jpg\/v4-728px-Reset-Fitbit-Versa-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Scroll down to find this option.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/ff\/Reset-Fitbit-Versa-Step-13.jpg\/v4-460px-Reset-Fitbit-Versa-Step-13.jpg","bigUrl":"\/images\/thumb\/f\/ff\/Reset-Fitbit-Versa-Step-13.jpg\/v4-728px-Reset-Fitbit-Versa-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This will shut down your Versa device.
    • You'll need to wait a few moments for the device to perform the factory reset.
    • Once it boots up again, you'll need to set up the Fitbit. After doing so, you can sync it to an iPhone or Android device.
    6. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      A Complete Guide to Calories Burned Accuracy on Fitbit Devices
      How to
      Set the Time and Date on a Fitbit
      How to
      Sync Your Fitbit with Your iPhone
      How to
      Contact Fitbit
      How to
      Receive Notifications on a Fitbit Versa 2
      How to
      Sync Your Fitbit Device on PC or Mac
      How to Charge Any Fitbit: Charging Guide & Troubleshooting
      How to
      Connect a Fitbit to MyFitnessPal
      How to
      Remove Scratches on a FitBit
      How to
      Wear a Fitbit
      How to Fix Fitbit Sleep Score Not Working on iPhone or iPad
      How to Use the Fitbit App Dashboard
      How to
      Add Exercise on a Fitbit
      How to
      Set Up a Fitbit Flex
      Advertisement

      References

      1. ↑ https://help.fitbit.com/articles/en_US/Help_article/1186.htm

      About This Article

      Thanks to all authors for creating a page that has been read 81,667 times.

      Reader Success Stories

      • Anonymous

        Jan 31

        "My Fitbit watch had a black screen, no info was shown and the setting button was not functioning. I learned that I ..." more
      More reader stories Hide reader stories
      Share your story

      Did this article help you?

      Advertisement