4 Ways to Contact SeatGeek’s Customer Service Support

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Every way to get in touch with SeatGeek
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SeatGeek is an online platform for buying and selling tickets to concerts, sporting events, and theatre productions. If you have concerns about a recent SeatGeek purchase or ticket sale, contact SeatGeek's customer service. In this article, we'll walk you through all of the ways to get ahold of their Events Experts, from phone to email and more.

SeatGeek Support

To contact SeatGeek about issues with tickets for live events or MLB games, call 888-497-4335 for immediate care, use their Live Chat feature, email checkout@seatgeek.com, or utilize their Help Center .

Section 1 of 5:

SeatGeek Phone Number

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    SeatGeek's phone number is not readily available on their website, so we contacted the company via the Live Chat function for you. Their chatbot recommends calling 888-497-4335 for immediate live support. Dial the number and listen carefully for any prompts on the other line to connect to a ticket representative.
    • SeatGeek's Event Experts are available from 9 am to 1 am EST. [1]
    • Similarly, phone and instant chat support is available for any last-minute issues within 7 days of your event. Go to the Contact Support page in the SeatGeek app for help. [2]
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Section 2 of 5:

SeatGeek Live Chat

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    Go to SeatGeek's Help Center and tap the chat icon on the bottom right of the page. Choose one of the two pre-selected topics, "Help with a Canceled Event" or "Help with Selling MLB Tickets," or type your question into the chat. If the support bot cannot resolve the issue, you'll be redirected to a live representative. [3]
    • The support bot is available 24/7. SeatGeek's Event Experts are available from 9 am to 1 am EST. [4]
Section 3 of 5:

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    Compose a message to SeatGeek's customer service team using your preferred email provider. Offer a subject that summarizes your issue. Then, detail your issue in the main body of your message. Include the date of your event and an order number to streamline the process. [5]
    • If you're having an issue accessing your tickets, a subject could be "Ticket Inquiry" or "URGENT: Ticket Access Issue."
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    Go to the SeatGeek's Help Center , tap the chat icon, and type in "Contact Support." Then, click "Email" and fill out their online form, providing your email address, subject, and issue description. Include the event date and order number, and attach any files that may support your claim. Submit when you're ready.
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Section 4 of 5:

SeatGeek’s Help Center

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    Need to change, cancel, or get a refund after placing a ticket order? No problem! SeatGeek's Help Center is filled with frequently asked questions and articles that may help resolve common concerns. Select one of the top questions or use the search bar for specific inquiries. [6]
    • It's important to note that you can get personalized support by logging into your SeatGeek account. [7]
Section 5 of 5:

FAQs

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    SeatGeek is a marketplace that allows fans to buy and sell tickets. Therefore, the company cannot refund, cancel, or exchange tickets. Unfortunately, all sales are final. You can only receive a full refund if an event is canceled and not rescheduled.
    • Alternatively, the company may offer credit for use on a future purchase.
    • If you don't want the tickets, re-list them on SeatGeek's Marketplace by tapping "Sell Tickets." Set a price and click "List Tickets." [8]
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    If you can't access your SeatGeek tickets, log in or create a SeatGeek account using the same email that the tickets were transferred to. Then, go to the Tickets section of your account to accept the transfer. [9]
    • Some tickets are delivered through a third-party service called AXS. Within 24-48 hours of the event, you'll receive an email from AXS prompting you to log in or register to access your tickets. [10]
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    Check your order confirmation email to review the seller's name and contact information. Your transaction record may also include a contact phone number for the seller. Contact them for any inquiries related to your order. [11]
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      References

      1. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service
      2. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service
      3. ↑ https://support.seatgeek.com/hc/en-us?utm_source=native_help_center
      4. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service
      5. ↑ https://platform.seatgeek.com/checkout/guide.html
      6. ↑ https://support.seatgeek.com/hc/en-us?utm_source=native_help_center
      7. ↑ https://seatgeek.com/help
      8. ↑ https://support.seatgeek.com/hc/en-us/articles/360007200094-Can-I-change-cancel-or-get-a-refund-for-my-tickets-after-an-order-is-placed
      9. ↑ https://support.seatgeek.com/hc/en-us/articles/12989813265043-If-someone-sends-tickets-to-my-SeatGeek-account-how-do-I-accept-them
      1. ↑ https://support.seatgeek.com/hc/en-us/articles/360019259953-How-do-I-accept-and-access-tickets-sent-through-AXS
      2. ↑ https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service

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