Why Is the Steam Store Not Loading? Quick Troubleshooting Guide

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Quick and easy ways to fix the steam store when it's not loading
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Is the store on Steam not loading? Follow this guide for some troubleshooting steps to get the store loading again.

Common Fixes to Load the Steam Store

  • In the desktop client, delete the cache by going to Settings > Downloads and click Clear cache .
  • Sometimes restarting Steam will make the store load. Exit the application and open it again.
  • Temporarily get the Steam store to load by using Big Picture Mode in Steam.
1

Delete Web Browser Cache

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c5\/Steam-Store-Not-Loading-Step-1.jpg\/v4-460px-Steam-Store-Not-Loading-Step-1.jpg","bigUrl":"\/images\/thumb\/c\/c5\/Steam-Store-Not-Loading-Step-1.jpg\/v4-728px-Steam-Store-Not-Loading-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Once you clear the cache, you'll see the store loading like normal. Go to Settings > Downloads > Clear cache . [1]
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2

Restart Steam.

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f6\/Steam-Store-Not-Loading-Step-2.jpg\/v4-460px-Steam-Store-Not-Loading-Step-2.jpg","bigUrl":"\/images\/thumb\/f\/f6\/Steam-Store-Not-Loading-Step-2.jpg\/v4-728px-Steam-Store-Not-Loading-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Temporary glitches can prevent the store from loading properly, so closing it and opening it again can fix the error. To completely close the platform , go to Steam > Exit . Just make sure Steam still isn't running in the background with Activity Monitor or Task Manager , then open Steam again.
    • If this happens whenever Steam auto-starts whenever you turn on your computer, disable that feature so you manually open Steam.
    • If you're using a Steam Deck, you'll need to restart your device instead. Press and hold the Power button for 4(LCD) or 7(OLED) seconds to prompt the restart.
3

Enter Big Picture Mode.

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/31\/Steam-Store-Not-Loading-Step-3-Version-2.jpg\/v4-460px-Steam-Store-Not-Loading-Step-3-Version-2.jpg","bigUrl":"\/images\/thumb\/3\/31\/Steam-Store-Not-Loading-Step-3-Version-2.jpg\/v4-728px-Steam-Store-Not-Loading-Step-3-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Even though this is a temporary fix, which means it's not going to continuously work for you, this is one of the better short fixes.
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4

Turn off Beta features.

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bb\/Steam-Store-Not-Loading-Step-4.jpg\/v4-460px-Steam-Store-Not-Loading-Step-4.jpg","bigUrl":"\/images\/thumb\/b\/bb\/Steam-Store-Not-Loading-Step-4.jpg\/v4-728px-Steam-Store-Not-Loading-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This includes symptoms like the store not loading. To fix this, go to Settings > Interface and use the drop-down next to "Client Beta Participation" to choose "No beta chosen."
5

Check for interfering programs and apps.

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7a\/Steam-Store-Not-Loading-Step-5.jpg\/v4-460px-Steam-Store-Not-Loading-Step-5.jpg","bigUrl":"\/images\/thumb\/7\/7a\/Steam-Store-Not-Loading-Step-5.jpg\/v4-728px-Steam-Store-Not-Loading-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    VPNs, P2P Clients and File Sharing software, Firewalls, and security applications are also possible causes for your store not loading in the Steam client.
    • Check if any of them are preventing Steam from working properly, then turn it off or allow Steam to continue working to solve the "Store Not Loading" issue. [2]
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      References

      1. ↑ https://help.steampowered.com/en/faqs/view/29A6-F529-F956-6292
      2. ↑ https://help.steampowered.com/en/faqs/view/1F39-DCB4-FF28-5748

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