How to Unfreeze an iPhone

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Reset an unresponsive iPhone back to working order (no matter what model you have)
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This wikiHow teaches you how to fix a frozen iPhone. Your iPhone can freeze for a number of different reasons, but the most common reasons include overuse of the iPhone or a corrupted app. You can usually unfreeze an iPhone by deleting the app that's causing it to freeze, by force-restarting the iPhone, or by updating your iPhone's operating system, though in some cases you'll need to restore a previous backup to stop your iPhone from freezing.

Part 1
Part 1 of 5:

Force-Restarting Your iPhone

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  1. If an app is frozen, you may be able to force it to close without resetting the iPhone: [1]
    • Press and hold the Power button until the Power slider appears.
    • Press and hold the Home button to force the app to close. If this doesn't fix your frozen iPhone, read on.
  2. For an iPhone 8 or 8 Plus, you'll press quickly the Volume Up button, press quickly the Volume Down button, and then press and hold the Power button until the Apple logo appears. [2]
    • On an iPhone 7 or 7 Plus, press and hold the Power button and the Volume Down button.
    • On iPhones 6S Plus and below, you'll press and hold the Power button and Home button.
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  3. The screen will turn grey and then black. Make sure that you're still holding down the button(s) during this time.
  4. Once you see the white or black Apple logo appear, you're free to release the button(s).
  5. This can take anywhere from a few seconds to the better part of a minute.
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Part 2
Part 2 of 5:

Deleting an App

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  1. If your iPhone only recently started freezing, it's most likely because of a recently installed app.
    • If your iPhone has been freezing for a long period of time, the problem most likely isn't limited to one app. In this case, deleting apps that you don't need anymore may help solve the problem.
  2. Scroll through your iPhone's Home Screen pages until you find the app.
  3. After a moment, this will prompt the app to begin shaking.
    • Make sure that you do this lightly, since pressing down hard will activate the 3D Touch menu on most iPhones.
  4. It's in the top-left corner of the app's icon.
  5. Doing so will immediately remove the app from your iPhone.
    • You may have to restart your iPhone before you notice a significant difference in iPhone performance.
  6. Especially if your iPhone's storage is almost full, apps can cause your iPhone to slow down and ultimately freeze. Reducing the number of apps on your iPhone will free up some space.
    • The same applies for unneeded photos and videos.
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Part 3
Part 3 of 5:

Clearing Your iPhone's Cache

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  1. When your iPhone's temporary memory cache goes too long without being cleared, it can cause your iPhone to run significantly slower than normal, which often leads to freezes during periods of high activity (e.g., running multiple apps). Luckily, you can clear the cache manually.
  2. It's in the upper-right side of your iPhone's housing.
  3. This usually appears about three seconds after holding down the Power button.
  4. It's the circular button below the bottom of the iPhone's screen.
  5. This will usually take around five seconds. Once the Home Screen appears, your iPhone's cache has been cleared.
    • You may have to restart your iPhone before you notice a significant performance improvement.
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Part 4
Part 4 of 5:

Updating Your iPhone

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  1. If you're using a relatively new iPhone (e.g., a one- or two-year-old model) that keeps freezing while using an operating system which isn't up-to-date, updating your iPhone will most likely fix the problem.
  2. Plug your iPhone into a charger and connect to Wi-Fi . In order to update, your iPhone must be above 50 percent battery charge, and it should be connected to Wi-Fi.
    • If you can't unfreeze your iPhone long enough to update it, you can try using iTunes instead.
  3. Tap the Settings app icon, which resembles a grey box with gears on it.
  4. This option is near the top of the Settings page.
  5. It's near the top of the General page. Doing so will prompt your iPhone to begin searching for an update.
  6. It's below the current update.
  7. This will take you to the update terms of use.
    • If not prompted for your passcode, skip this step.
  8. It's at the bottom of the screen. Your iPhone will begin updating.
  9. This can take anywhere from a few minutes to the better part of an hour.
    • Your iPhone may restart several times during this process.
  10. If you can't get your iPhone to unfreeze for long enough to install an update, you may be able to use iTunes on your computer to update it: [3]
    • Attach your iPhone to your computer with the charging cable.
    • Open iTunes.
    • Click your iPhone's icon in the upper-left side of the page.
    • Click Check for Update
    • Click Download and Update when prompted.
    • Wait for the update to download.
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Part 5
Part 5 of 5:

Restoring a Backup

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  1. Plug the charging end of the iPhone's charging cable into the bottom of your iPhone, then plug the USB end of the cable into one of your computer's USB ports.
  2. Its app icon resembles a multicolored musical note on a white background.
    • iTunes may open automatically when you connect your iPhone.
  3. This iPhone-shaped icon is in the upper-left corner of the page. Doing so opens the iPhone's "Summary" page.
  4. You'll find this option in the upper-right side of the "Backups" section of the page.
    • If prompted, turn off Find My iPhone before proceeding.
  5. Click the drop-down box in the pop-up window, then select a date in the resulting drop-down menu.
    • You'll want to select a backup date before the point at which your iPhone began freezing.
  6. It's at the bottom of the window. Doing so will prompt the backup to begin restoring.
    • You may be prompted to enter a password before proceeding.
  7. This can take several minutes. Once the restore is complete, you should be able to open your iPhone like usual.
    • If this doesn't stop the freezing, your iPhone may need professional care. You can take it into any Apple Store to have Apple employees take a look at it.
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Community Q&A

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  • Question
    What if my whole phone is frozen? And I can't restart my iPhone?
    Community Answer
    Try force restarting your iPhone by pressing and holding the Home and Power buttons at the same time for 10-15 seconds. If this is an iPhone 7 or newer, it is the Power button and the Volume Up button. This should restart the iPhone.
    Thanks! We're glad this was helpful.
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  • Question
    My iPhone 6+ has been stuck on a single screen and it won't move no matter how much I swipe or tap. Even though I have tried pressing the home and power at the same time, nothing happened. What do I do?
    Community Answer
    Try force restarting your iPhone again by pressing and holding the Home and Power buttons, but this time make sure you hold it for at least 10-15 seconds. If that doesn't work, try plugging your iPhone into your laptop/computer. This should reset the phone without removing any of your data, so that you can resume using your phone.
    Thanks! We're glad this was helpful.
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    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 6 Helpful 4
  • Question
    My iPhone is stuck on the white screen. What do I do?
    Community Answer
    Try force restarting the iPhone by pressing and holding the power and home buttons at the same time for 10-15 seconds. If this is an iPhone 7 or newer, it is the power and volume up buttons. This should restart the iPhone.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      Tips

      • You'll notice that your iPhone's apps move slightly when you tilt the screen. This feature can cause older iPhones to freeze semi-regularly; to disable it, open Settings > tap General > tap Accessibility > tap Reduce Motion > tap the white "Reduce Motion" switch.
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      Warnings

      • Unfortunately, older iPhones (e.g., the iPhone 5S or 6) will be more prone to freezing while using the current operating system simply because of their age and hardware specifications.
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      References

      1. ↑ http://www.gottabemobile.com/2014/05/05/how-to-fix-a-frozen-iphone/
      2. ↑ https://www.macrumors.com/how-to/force-restart-or-hard-reset-iphone-8-and-8-plus/
      3. ↑ https://support.apple.com/en-us/HT203097

      About This Article

      Article Summary X

      iPhone 8/8 Plus: Press Volume Up , then Volume Down , then press and hold Power until you see the Apple logo.

      iPhone 7/7 Plus: Press and hold Power and Volume Down until you see the Apple logo.

      iPhone 6/6s/Plus/SE: Press and hold Power and Home until you see the Apple logo.

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