How to Fix Verizon Voicemail and Visual Voicemail: 7 Ways

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Easy Troubleshooting guide to get your Verizon voicemail back
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Are you having trouble with your Verizon voicemail? Whether people are unable to leave you voicemail or you're unable to retrieve your messages, there's usually an easy fix. This wikiHow guide will teach you how to fix the Verizon Voicemail app or Virtual Voicemail on your iPhone, Android, Samsung, or other phone.

Fixing Verizon Visual Voicemail Problems

If your Verizon voicemail is not working, restart your phone and the Voicemail app. Make sure you have access to cellular data, and you're in a covered area. To access your voicemail from your phone, dial *86 or open the voicemail tab of your device's Phone app.

Section 1 of 2:

Troubleshooting & Fixing Verizon Voicemail

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  1. If you're having trouble accessing your voicemail service, it may not be set up correctly. Use your device's Phone app and select Voicemail to set it up. You can also dial *86 on your phone.
    • If you can't set up your voicemail, make sure you have Verizon voicemail on your account. Log into your Verizon account and check the Services & Perks page. If your account does not show voicemail, you will need to add it.
  2. 2
    Try accessing your voicemail service. You can dial *86 from your phone's keypad to reach your voicemail. If you can't connect to your voicemail, try calling another number first to verify that your phone can successfully make calls. If you can't make calls at all, you won't be able to dial in for your voicemail.
    • If you aren't able to make calls, there could be an outage in your area, or there may be a problem with your Verizon account.
    • If you are trying to check your Verizon voicemail outside of the country, dialing *86 may not work. Instead, dial your full mobile phone number (including the country's exit code ). When you hear your voicemail greeting, press the * key to interrupt it, then enter your voicemail password to connect.
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  3. 3
    Check for coverage in your area. If you're traveling or in a new area, make sure you're in an area that has Verizon network coverage. If you don't have coverage, you won't be able to access most phone features, including your voicemail.
  4. 4
    Disable Call Forwarding. Call Forwarding can interfere with your voicemail. If you can't access your voicemail, or if you're experiencing other issues with your voicemail, disable this feature in your device's settings.
    • On iPhone :
      • Open Settings .
      • Tap Apps .
      • Tap Phone .
      • Tap Call Forwarding .
      • Toggle off Call Forwarding . [1]
    • On Android :
      • Open the Phone app.
      • Tap the menu icon.
      • Tap Settings .
      • Tap Calls .
      • Tap Call Forwarding .
      • Tap the current option.
      • Tap Turn Off .
  5. 5
    Delete old voicemail messages. If you can't receive any new voicemail messages, your inbox may be full. This limit may depend on your device or phone plan. To delete voicemails, use the Phone app on your device, and then tap the Voicemail tab. Select the voicemail messages you want to delete, and then tap Delete .
  6. 6
    Restart your phone. Sometimes, a simple restart of your Android or iPhone can fix software bugs on your device. This can also repair any connection issues. Fully shut down your device, wait 30 seconds, and then power it on again.
  7. 7
    Clear the Voicemail app cache (Android). If you are using an Android phone, try clearing the cache from the Voicemail app. [2] To do so, follow these steps:
    • Close the Voicemail app.
    • Open your Android's Settings.
    • Tap Apps .
    • Select the Voicemail app. If you don't see it, tap See All Apps first, or search for it. [3]
    • Tap Storage or Storage & cache . The option name varies by model.
    • Tap Clear cache and confirm. [4]
  8. If you forgot your voicemail password, you can reset it using the My Verizon app or from your phone. Here's how: [5]
    • My Verizon app :
      • Open the My Verizon app.
      • Tap Account .
      • Tap Edit profile & settings .
      • Tap Voicemail password .
      • Tap Create my own password or Choose a password for me .
      • Tap Update .
    • From a phone :
      • Dial *611 from your Verizon phone.
      • Verify your identity.
      • When prompted, say, "Reset voicemail password."
      • Follow the prompts to reset your password.
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Section 2 of 2:

Frequently Asked Questions

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  1. 1
    How do I access my voicemail? To access your Verizon voicemail, you can dial *86 or open the Phone app on your device.
    • If you're outside of the country and dialing *86 doesn't work, you'll need to enter the dialing pattern required by the country you're in. This may include dialing an exit code before your area code and phone number. When you hear the greeting, press and enter your voicemail password.
  2. 2
    Why can't I set up voicemail on my phone? If you can't set up voicemail on your phone, you may have Call Forwarding enabled, or the feature may not be available for your account.
  3. 3
    How do I fix my voicemail on my phone? To fix your phone's voicemail, make sure you're in an area with Verizon coverage, and that your device can make calls. Dial *86 to access your voicemail, or log into the Verizon website to check your account settings.
  4. 4
    What do I do if the voicemail app is not working? If the voicemail app on your phone isn't working, force-restart the app . If it still doesn't work, completely turn off your phone, wait 30 seconds, and then turn it on again.
  5. 5
    Why am I not getting voicemail notifications? If you're not getting voicemail notifications, you may have notifications turned off on your device. Check your notification settings for voicemail and enable them if necessary. Make sure you have service and are able to receive text messages.
  6. 6
    How do I reset my voicemail password? To reset your voicemail password, dial *611 from your Verizon phone, follow the prompts to verify your identity, and then say "Reset voicemail password".
    • You can also use the My Verizon app to update your voicemail password.
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      References

      1. ↑ https://support.apple.com/guide/iphone/set-up-call-forwarding-iphe9bdd027a/ios
      2. ↑ https://www.verizon.com/support/troubleshooter/voicemail-issues/
      3. ↑ https://support.google.com/pixelphone/answer/2840863
      4. ↑ https://www.samsung.com/us/support/answer/ANS10001372/
      5. ↑ https://www.verizon.com/support/knowledge-base-17076/

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