How to Fix ChatGPT When it's Not Working: 13 Quick & Easy Tips

Try these simple steps to get your favorite AI chatbot working again

Co-authored by Luigi Oppido and Hannah Dillon

Last Updated: May 27, 2024 Fact Checked

ChatGPT is a great tool, but just like any piece of technology—sometimes it just doesn't work. What do you do when ChatGPT isn't working? This is certainly a frustrating (and sometimes detrimental) situation, but thankfully, there are a few troubleshooting steps you can do to try and get ChatGPT working again. In this article, we've gathered 13 ways to try and fix ChatGPT when it's not working, including suggesting a few alternative chatbots you can try instead.

1

Use Incognito Mode

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Try opening ChatGPT in incognito mode. Most browsers will have incognito mode or private browsing mode, and some users have reported that using incognito to access ChatGPT is a workaround when the chatbot won't work.
- Each browser may call incognito mode something different, but you can usually find an option to open an incognito/private browser window from your browser's File menu.

2

Check Your Internet Connection

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Ensure your internet isn't having issues. If your internet isn't working properly, ChatGPT won't work as it should and may give you an error (or won't load at all). First, make sure you're still connected to the internet. If your internet connection isn't stable, try another connection if you're able. Otherwise, try connecting an ethernet cable if you're using Wi-Fi.
- You may also want to reset your router or contact your ISP if your internet connection is unstable.
- While it is a bit more advanced, you can also try flushing your DNS cache . On Windows, run the command ipconfig /flushdns in Command Prompt. On Mac Big Sur or later, run the command sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder in the Terminal.

3

Refresh Your Browser

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If a temporary technical glitch is causing ChatGPT to not work properly, a simple browser refresh can fix it. You can press F5 on your keyboard to refresh your ChatGPT window or click the refresh arrow button at the top of your browser. Each browser may have the refresh button in a slightly different spot, but it's usually at the top of the screen near where you enter a URL.

EXPERT TIP

Tyrone Showers
Technologist
Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.

Tyrone Showers
Technologist

Create clear prompts for chatGPT. ChatGPT might stop mid-sentence due to temporary server overload from high traffic, or your request requires extra analysis. Try again after a few moments, preferably with a clearer prompt. ChatGPT is constantly learning, and these pauses are becoming less frequent.

4

Log Out and Back In

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Log out of ChatGPT and log back in. Your ChatGPT session may have timed out, which could cause it not to work correctly. By logging out and logging back in, you can refresh your session.
- In the bottom left, click the three dots by your username . Select Log out , and once the page refreshes, you can log back in.

5

Clear Browser Cache

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Clear out old or corrupt browser data. Your browser keeps a cache of data to help it run more smoothly, but sometimes, this cache becomes corrupt and can cause issues with certain websites. Clearing the cache can help fix any technical glitches that may be causing ChatGPT not to work. Note that clearing your browser data will sign you out of most websites.
- Microsoft Edge : Click the three-dot menu in the upper-right corner. Select History . In the window that pops up, click the three-dot menu in the upper-right corner. Select Clear browsing data . Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear Now to clear the data.
- Safari : Click Safari in the upper-left corner and click Settings . Under the Privacy tab click Manage Website Data… and click Remove All . Then go back to the Safari menu, select Clear History… . Select All History and then click the Clear History button.
- Chrome : Click the three-line menu in the upper-right corner. Select More tools and Clear browsing data . Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear data to clear the data.
- Firefox : Click the three-dot menu in the upper-right corner. Select History and Clear recent history… . Select a time range and make sure Cookies and Cache are checked. Click Clear Now to clear the data.
- Opera : Click the Opera logo in the upper-left corner. Select History and Clear browsing data . Select a time range and make sure Cookies and other site data and Cached images and files are checked. Click Clear data to clear the data.

6

Try a Different Browser

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If refreshing your browser and clearing the cache doesn't fix the issue, you may want to try using ChatGPT on an entirely different browser. Some of the most popular alternative browsers are Google Chrome, Mozilla Firefox, and Opera. If you already use an alternative browser, you could try Microsoft Edge or Safari if you're on a Windows or Mac computer, respectively.

7

Check ChatGPT Server Status

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Check the OpenAI server status page for errors. OpenAI has a server status page showing how each system is doing. If ChatGPT keeps giving you errors or isn't working at all, you might want to check and see if ChatGPT is having server issues.
- Any tickmark color under ChatGPT that isn't bright green indicates a problem. You can hover the tickmark to see what the issue was and when it happened.

8

Use Another ChatGPT Account

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If you have a second ChatGPT account, you can try logging in to that one to see if it can get through to determine if the issue is with your account or if it is an external factor like ChatGPT server issues or internet problems.

9

Subscribe to ChatGPT Plus

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Subscribe to ChatGPT Plus for priority access. ChatGPT Plus users get general access to ChatGPT during peak times and have faster response times. If you keep getting errors or your ChatGPT isn't working, you might want to consider subscribing to ChatGPT Plus. ^{[1]
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Research source}
- ChatGPT Plus is available for $20 per month.
EXPERT TIP

Tyrone Showers
Technologist
Tyrone Showers is a Technologist and the Co-owner of Taliferro Group, an IT consulting company based in Seattle, Washington. With over 35 years of professional experience, he specializes in API Design, e-Commerce, Operational Efficiency, and website development. He has a B.S. in Computer Science from DeVry Institute of Technology.

Tyrone Showers
Technologist

OpenAI offers a premium subscription called ChatGPT Plus. This subscription provides access to all the latest features of the OpenAI chatbot, including the GPT-4 language model, priority access at peak times, and potentially faster response times. Consider subscribing if these benefits align with your demands.

10

Try the ChatGPT App

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If you can't get ChatGPT to work in a browser, consider downloading the ChatGPT app and trying it on your phone instead. ChatGPT is available for iOS on the App Store and Android on the Google Play Store .

11

Use a Different IP address

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Get a different IP address to try getting into ChatGPT. This solution works best if you're getting errors about being IP banned from ChatGPT, though it may be worth a shot to see if it fixes other random errors or ChatGPT not working at all. ^{[2]
X
Research source} Note that if you were IP banned by OpenAI, you can contact OpenAI to try and reverse the ban. There are a few ways you can get a different IP address:
- Use a VPN to access ChatGPT. There are many VPN options, but some popular options are NordVPN and ExpressVPN, and the Opera internet browser offers a free in-browser VPN you can try. Ensure you select a VPN server location where ChatGPT is available, or you may encounter more errors. If you already use a VPN, try switching it off and using your network without it—some users have reported this fixes some instances of ChatGPT not working properly.
- Connect to a different network. Try connecting to a public network like a coffee shop or library, or use your mobile hotspot if you have one.
- Try resetting your IP address . Before you begin, check your IP address by Googling What's my IP? . Then shut down your computer, unplug your modem and router (or combination device) from the wall, and wait for five minutes. After five minutes, plug your modem and router back in and restart your PC. Check your IP address via Google to see if it has changed. This may not work, depending on how your ISP assigns IP addresses, but it may be worth a try if you're running into IP-related errors.

12

Contact ChatGPT Support

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If ChatGPT doesn't work for you despite troubleshooting, you can contact ChatGPT Support for more help with the issue or the particular error you might be getting. You can contact ChatGPT by going to OpenAI's support website and clicking the speech bubble in the bottom left. ^{[3]
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Research source}

13

Try a Different Chatbot

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Consider using a different chatbot. There are several AI chatbots out there that you could try in place of ChatGPT, either temporarily (until ChatGPT is available again or the issue is fixed) or permanently. Listed below are some of the most popular ChatGPT alternatives:
- Claude AI (US and UK only)
- Google Bard
- Bing AI
- Perplexity AI
- HuggingChat

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How to Fix ChatGPT When it's Not Working: 13 Quick & Easy Tips

Steps

Use Incognito Mode

Check Your Internet Connection

Refresh Your Browser

Log Out and Back In

Clear Browser Cache

Try a Different Browser

Check ChatGPT Server Status

Use Another ChatGPT Account

Subscribe to ChatGPT Plus

Try the ChatGPT App

Use a Different IP address

Contact ChatGPT Support

Try a Different Chatbot

Expert Q&A

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