How to Get an Uber Cancellation Charge Waived

PDF download Download Article
PDF download Download Article

This wikiHow teaches you how to request a refund from Uber if you were wrongly charged a cancellation fee. Uber’s policy is to charge $5 to $10 if a trip is canceled 5 or more minutes after a reservation is made, however, they may waive the fee if you are not at fault.

Method 1
Method 1 of 2:

Using the Uber App

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/de\/Get-an-Uber-Cancellation-Charge-Waived-Step-1-Version-7.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-1-Version-7.jpg","bigUrl":"\/images\/thumb\/d\/de\/Get-an-Uber-Cancellation-Charge-Waived-Step-1-Version-7.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-1-Version-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    • If you are not already signed in to your Uber account, sign in now.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/18\/Get-an-Uber-Cancellation-Charge-Waived-Step-2-Version-7.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-2-Version-7.jpg","bigUrl":"\/images\/thumb\/1\/18\/Get-an-Uber-Cancellation-Charge-Waived-Step-2-Version-7.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-2-Version-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It’s in the top left corner of the screen.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/40\/Get-an-Uber-Cancellation-Charge-Waived-Step-3-Version-7.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-3-Version-7.jpg","bigUrl":"\/images\/thumb\/4\/40\/Get-an-Uber-Cancellation-Charge-Waived-Step-3-Version-7.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-3-Version-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4c\/Get-an-Uber-Cancellation-Charge-Waived-Step-4-Version-7.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-4-Version-7.jpg","bigUrl":"\/images\/thumb\/4\/4c\/Get-an-Uber-Cancellation-Charge-Waived-Step-4-Version-7.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-4-Version-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4c\/Get-an-Uber-Cancellation-Charge-Waived-Step-5-Version-7.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-5-Version-7.jpg","bigUrl":"\/images\/thumb\/4\/4c\/Get-an-Uber-Cancellation-Charge-Waived-Step-5-Version-7.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-5-Version-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It’s just beneath the driver’s photo.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e0\/Get-an-Uber-Cancellation-Charge-Waived-Step-6-Version-6.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-6-Version-6.jpg","bigUrl":"\/images\/thumb\/e\/e0\/Get-an-Uber-Cancellation-Charge-Waived-Step-6-Version-6.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-6-Version-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cf\/Get-an-Uber-Cancellation-Charge-Waived-Step-7-Version-6.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-7-Version-6.jpg","bigUrl":"\/images\/thumb\/c\/cf\/Get-an-Uber-Cancellation-Charge-Waived-Step-7-Version-6.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-7-Version-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Choose from one of the following options: [1]
    • My driver and I couldn’t connect
    • My pickup location was incorrect
    • My driver cancelled
    • The ETA was too long
    • The ETA was too short
    • My driver asked me to cancel
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/91\/Get-an-Uber-Cancellation-Charge-Waived-Step-8-Version-6.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-8-Version-6.jpg","bigUrl":"\/images\/thumb\/9\/91\/Get-an-Uber-Cancellation-Charge-Waived-Step-8-Version-6.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-8-Version-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Uber will review your request and get back to you within a few days.
    • Submitting a claim does not guarantee that the fee will be refunded.
    9. Advertisement
Method 2
Method 2 of 2:

Using the Uber Website

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ad\/Get-an-Uber-Cancellation-Charge-Waived-Step-9-Version-6.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-9-Version-6.jpg","bigUrl":"\/images\/thumb\/a\/ad\/Get-an-Uber-Cancellation-Charge-Waived-Step-9-Version-6.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-9-Version-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Go to Uber’s fee cancellation page .
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f3\/Get-an-Uber-Cancellation-Charge-Waived-Step-10-Version-6.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-10-Version-6.jpg","bigUrl":"\/images\/thumb\/f\/f3\/Get-an-Uber-Cancellation-Charge-Waived-Step-10-Version-6.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-10-Version-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    • If you are not already signed in to your Uber account, first click Sign In To Get Help and enter your account information. Then you will see a list of your trips. [2]
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/74\/Get-an-Uber-Cancellation-Charge-Waived-Step-11-Version-6.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-11-Version-6.jpg","bigUrl":"\/images\/thumb\/7\/74\/Get-an-Uber-Cancellation-Charge-Waived-Step-11-Version-6.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-11-Version-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    The available options are:
    • My driver and I couldn’t connect
    • My pickup location was incorrect
    • My driver cancelled
    • The ETA was too long
    • The ETA was too short
    • My driver asked me to cancel
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/70\/Get-an-Uber-Cancellation-Charge-Waived-Step-12-Version-5.jpg\/v4-460px-Get-an-Uber-Cancellation-Charge-Waived-Step-12-Version-5.jpg","bigUrl":"\/images\/thumb\/7\/70\/Get-an-Uber-Cancellation-Charge-Waived-Step-12-Version-5.jpg\/aid3318824-v4-728px-Get-an-Uber-Cancellation-Charge-Waived-Step-12-Version-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Uber will review your claim and get back to you within a few days.
    • Submitting a claim does not guarantee that the fee will be refunded.
    5. Advertisement

Community Q&A

Search
Add New Question
  • Question
    How do I dispute a cancellation fee when the driver showed up late?
    Community Answer
    When following one of the methods in this wikiHow, select "The ETA was too long" as your reason.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 5 Helpful 8
  • Question
    I booked an Uber ride and waited over 20 minutes. When I called the driver and asked where he was, he told me that he got another passenger to take to the airport and canceled my trip. I was still charged. How do I get the charge canceled?
    Community Answer
    You can use this article to request a refund, and when it comes time to choose a reason, select "My driver asked me to cancel."
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 8 Helpful 10
  • Question
    Uber added the charge back into my account as "credit." Is there any way to get refunded to my bank account?
    Community Answer
    No, there is not. All you can do is get credited to your account.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 4 Helpful 4
See more answers
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      • Cancellation fee amounts vary by city. They usually range between $5 and $10.
        Thanks
      • UberPOOL riders who are not at the pickup location within 2 minutes of when the driver arrives will be charged a non-refundable $2 fee.
        Thanks
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      You Might Also Like

      How to
      Delete Your Uber History
      6 Easy Ways to Contact Uber Eats About Order Issues
      6 Easy Steps to Pay for an Uber Ride
      3 Easy Ways to Check if Uber is Available in Your Area with the Website and the Mobile App
      How to
      Dispute an Uber Fare
      How to
      Get an Uber Fare Estimate in Advance
      How to
      Cancel an Uber Request
      2 Easy Ways to Track Your Uber History
      How to
      Use Uber with an International Phone
      Requesting More Than One Uber at a Time: Is it Possible?
      How to Give Uber Credit as a Gift
      How to Use Uber for the First Time: Complete Beginner's Guide
      Is an Uber One Membership Worth It? Perks & Pricing Explained
      Everything You Need to Know About Using UberEATS
      Advertisement

      References

      1. ↑ https://www.youtube.com/watch?v=BouUnqU8VmU
      2. ↑ https://help.uber.com/h/6bec690f-ee35-40ba-96ee-c38a8ae796e0

      About This Article

      Thanks to all authors for creating a page that has been read 144,849 times.

      Is this article up to date?

      Advertisement