Q&A for How to Contact Facebook

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  • Question
    Does Facebook have a contact number?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Unfortunately, it does not have a publicly available customer support number. A number with the area code 650 that frequently shows up in online sources as being linked to Facebook is actually a scam number. You’ll need to contact Facebook through their online help center.
  • Question
    Does Facebook offer live chat for customer support?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    In general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook.com/business/help and scrolling down to the section labeled “Still need help?” There, you’ll see options to chat live or send an email to support.
  • Question
    Some contacted me claiming I won money through a Facebook promotion. Is this real?
    Community Answer
    No! Facebook does not run a lottery, give away money, or ask for bank or credit card info for any reason. This is a scam. Do not reply to the message.
  • Question
    Do I need a government ID to reset my password, or is this a scam?
    Community Answer
    No, that is a scam. Do not give out any personal information unless face to face with the person requesting it or applying for credit cards, jobs, certain accounts, etc.
  • Question
    I keep getting text messages with codes to reset my password. I never put in my cell phone number in my Facebook account, and I never requested to reset my password. What is going on?
    Community Answer
    It's a random scam. Someone is attempting to hijack your account. Change your password and use the Facebook privacy settings section to log out of all of your current devices and sessions.
  • Question
    Why would an internal error keep blocking me when I am logged into Facebook?
    Community Answer
    If this error is still persisting, and preventing you from utilizing Facebook, they would probably like to know about it. Finding bugs and glitches is actually a big-money industry, and Facebook definitely doesn't want any weaknesses in their platform. Unfortunately, they have made it nearly impossible to contact them about specific glitches. You can submit reports about glitches with the report tool, or contact them through the BBB as outlined in this article.
  • Question
    Someone has opened a Facebook account using my name. How do I delete this fake account?
    Community Answer
    Visit their profile and click "Report" in the menu options. If you don't have your own Facebook account, use this form instead.
  • Question
    How do I report a stolen account?
    Community Answer
    Visit the Report Compromised Account page and follow the instructions.
  • Question
    Someone opened an account using one of my email addresses and I am getting all her notifications. How can I stop this?
    Community Answer
    Log in with that email address and do the "forgot password" option. Once they email the reset to you, change the password. If she doesn't have access to the email account, she should not be able to get the password. Be sure to log out of all active logins.
  • Question
    Facebook says my account is temporarily locked. How do I access it again?
    Community Answer
    Try clearing your browser's cache, or deleting and reinstalling the phone app. If this doesn't work, just try again once a day until your access returns.
  • Question
    How do I stop someone from posting pictures of me?
    Community Answer
    You can politely ask them not to post the pictures. If that does not work, you can report the images that are taken of you without consent to whichever platform they are being posted to. If the problem persists, you can take legal action.
  • Question
    My Facebook changed to a different language. How do I put it back to English?
    Community Answer
    Go to your Language Settings page and select English beside the question "What language do you want to use Facebook in?"
  • Question
    How can I retrieve deleted messages?
    Community Answer
    When you want to delete a message from your account or page there will be a prompt that asks you, "Are you sure you want to delete?" If you clicked "Yes," then it's not possible to recover the messages.
  • Question
    How do I take control of a deceased person's account? My son passed in 2008 and I would like to have access to his account if possible.
    R2_d2000
    Top Answerer
    Try to reset the password . If that doesn't work, use this article to contact Facebook.
  • Question
    How can I stop Facebook emails telling me what my friends have posted?
    Community Answer
    You can turn this feature off in your account settings. Check notifications settings, look for "email me about important updates on my profile" setting, and disable it.
  • Question
    What if the chat bar on the right doesn't show who's live?
    Tammy Vipond
    Community Answer
    You probably have your chat turned off. You have to have it on to show who is live, but you can still send and receive messages.
  • Question
    How can I become friends with someone whose friend request I deleted in error?
    HaFiz Abdul HaNan
    Community Answer
    Send the request again. If there is no request option, then send him/her a request message or contact him/her via the mobile phone that was used in his/her account.
  • Question
    How do I delete my Facebook page?
    Community Answer
    If you are a page admin, go to that page and click Settings > General > Remove Page. If you are trying to delete your personal account, go directly to the deactivation/deletion page .
  • Question
    How can I find deleted friend requests?
    Community Answer
    Go to Settings. At the bottom of the page, there is an option to download your account. Once downloaded, it will show "friends.htm." Open that and find the "deleted friend requests" category.
  • Question
    How can we cancel a corporate Facebook page that was handled by an employee who has left the company?
    R2_d2000
    Top Answerer
    Try to follow the directions in this article , and you might need to reset your password .
  • Question
    Is there any way to get copies to place legal action on someone that has put up pornography pictures?
    Community Answer
    Take screenshots of the pictures and attach them when you contact Facebook. If the pictures are of you and you did not give consent to post them, or if they are of someone under 18, contact the police as well and tell them you have screenshots. If the pictures are gone and you did not get screenshots, contact Facebook and ask them if they have copies of the offending material. They probably don't keep such things, but it's worth asking.
  • Question
    I am being bombarded with people I might know. How do I stop this?
    Community Answer
    There isn't a way that you can stop this from happening, but you can delete their friend requests, block them, or switch your account to a private setting. I tried getting help with this, too but the Facebook customer service was not very helpful.
  • Question
    Somebody started using the Facebook account I closed years ago. It links to my email, but the person changed the password. What can I do?
    R2_d2000
    Top Answerer
    First, you should follow the steps in this article to reset the password, then follow the steps in this article to permanently delete your account. Alternatively, you can report them if the previous steps do not work.
  • Question
    We are a licensed radio station with ASCAP and BMI rights to broadcast music. We keep getting blocked by Facebook and have to constantly file disputes. Can this be fixed?
    R2_d2000
    Top Answerer
    You might want to follow the directions above to help you with getting in touch with Facebook to get your profile whitelisted.
  • Question
    I received a code in my email that I requested a password change. I did not request a change. What should I do?
    Community Answer
    Someone is trying to change your password. Do not respond to that email.
  • Question
    I have two accounts, how do I get rid of one of them?
    Community Answer
    Go to your settings on the page you no longer want, and select deactivate account. It will remain for 14 days in case you change your mind. After that, you should no longer see that account.
  • Question
    What do I do if I have no access to my account because it's been hacked?
    R2_d2000
    Top Answerer
    You can follow the directions in How to Recover a Hacked Facebook Account to try to recover your account.
  • Question
    We are a swimming club and someone is posting using our name, how can we stop them? We want to continue to use Facebook, so do we have to delete our account and start a new one?
    R2_d2000
    Top Answerer
    You can report the fake account to Facebook to get them banned.
  • Question
    I get email messages from Facebook saying people from Moscow, India and Norway have logged into my account. Is this a scam?
    R2_d2000
    Top Answerer
    Facebook does send out login alerts like this. For extra security, you should change your password , and enable 2-step verification .
  • Question
    How can I get help to stop an elderly person from getting scammed from these young girls? He is sending money to them; they are telling him it will be for a ticket to meet him.
    R2_d2000
    Top Answerer
    There is nothing more that you can do than tell him that it's a scam. You can try to point him to articles written by newspapers and other media outlets, the type of scam that he's falling for is called a "romance scam". If you can't convince him that it's a scam, then he will eventually find out about it. You can also report the scam .
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