Q&A for How to Return an Item to Amazon

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How much does it cost to return an item to Amazon?

wikiHow Staff Editor
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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Dropping off an item at a return location, such as Kohls or an Amazon store, is free. UPS Dropoff is also free. However, not all items are eligible for free returns. Check the product detail page to find out if your item is eligible. If it was shipped from a third party vendor, they may have their own return policies.

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Question

What are some Amazon return locations?

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wikiHow Staff Editor

Staff Answer

You can return items shipped and sold through Amazon at Kohls stores, Amazon Bookstores and 4-Star stores, and at Amazon HubLockers, as well as through UPS stores.

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Question

What do I do if I can’t find the link to the return label?

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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

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Navigate to your orders and see if there’s a link to generate the label from the order page. If not, call Amazon customer service or use their chat system and give them the order number. They may be able to give you instructions or send you a new return label.

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Question

What if I threw the box away?

maria cruz mendoza

Community Answer

You can use any sturdy box with packing material to protect the item.

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Question

I want to return an item and get a larger size.

CageyCat

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You have two options: Contact the seller to request a return or exchange, or call Amazon and they will contact the seller on your behalf. Make sure you check your email for a contact, and follow the directions given.

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How to return product you never ordered?

JMila

Community Answer

If you have received a product you didn't order, then there are chances that it got mixed up with another order. You can call the customer care number of the e-commerce shop or contact the local logistics office. They should be able to sort the matters quickly.

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How to send items back to third party sellers that require more postage than the worth of the item?

JMila

Community Answer

The return items are usually picked up by a brand's logistics partner like Fulfilment by Amazon, Eshopbox, Shipbob and so on. If not, then you have to check the return policies of the sellers and maybe claim a refund of the shipping amount.

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Question

Can I arrange for the Amazon delivery person to pick up my return. If not, can I use Fed Ex ?

Noah Waite

Community Answer

That is easy. All you have to do is go onto your Amazon account then press Orders. Then you will press on the item that you want to return. Finally, you will see a return item button. Press that and you are done.

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Question

I threw the Amazon packaging away but I have the company packaging. Is it fine if I return the product in the company packaging only?

Js0808

Community Answer

Yes - you can use any packaging to return an order. Just make sure the item is packed securely inside!

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Question

I normally don't have to pay for shipping. But if I paid for shipping on an Amazon item and now need to return it, do I need to pay the shipping to return it?

Community Answer

When you ask to return the item, they should tell you if you need to or not.

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