Q&A for How to Skype

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Can I use Skype for three- or even four-way conversations?

Community Answer

Yes. You click on a contact. Then click the icon at the top right that has a person then a plus sign, then press another contact or more. Then done!

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Question

How to I stop the video camera from automatically coming up in Skype?

Community Answer

Use the button with the phone on it to only voice chat.

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Question

How do I add a contact with only an email address?

Community Answer

Go to the search bar at the top of the screen and click it. Type the username. Click add contact and send them a message.

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Question

Why can't I see other people, and why can't they see me when I'm using Skype?

Community Answer

Check your camera connection and settings. Make sure the recipient also has a connected camera.

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Question

What fees are involved in Skype?

Community Answer

Calling a phone number directly costs money. Everything else is free to use.

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Question

Is Skype free?

Community Answer

It's free for the most part. If you call a phone number, it costs money, but Skype-to-Skype chats are free, unless you count internet costs.

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Question

Do I need a camera on my computer?

Community Answer

No, unless you want people to see you. If you have a microphone you can do voice chat, and if you have neither, you can still use the typing chat function.

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Question

Does it cost anything to Skype with someone?

Community Answer

No.

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Question

I entered the persons Skype address and all persons with that name appeared. How do I know which is the correct contact?

Community Answer

You can't really, you may just have to ask the person who wants you to contact them.

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Question

Can I use Skype for free?

Community Answer

Yes, but some features cost money, such as calling a phone number.

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Question

How do I Skype when I forgot my user name?

Community Answer

You can create a new account.

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Question

Why is it asking me to download Lync?

Community Answer

It is offering you the chance to turn your Skype into a business account and extend communication services with more capabilities. It shouldn't be a requirement, merely a suggestion.

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Question

When I click my video icon to connect, my face appears on my screen. I can hear the voice of the person I am contacting, but I can't see their face. Why is this?

Community Answer

Get the other person to check if their camera button has been turned on, then check in their settings that Skype has access to the webcam. If that doesn't help, have them restart their device. Otherwise, contact Skype support.

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Question

I have a code for a free 12 months of Skype. How and where do I enter it on my tablet?

Community Answer

You can go to your profile and there will be a button with "enter code" on it. Enter the code, and you should be fine.

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Question

What can cause an error message on an invalid Skype name when setting an account up?

Community Answer

If someone else has that account name then you will not be able to use it, there are also certain characters that may not be accepted, or the name might be too long.

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Question

Can I use Skype on an iPad?

Community Answer

Yes, just search for the Skype app in the App Store and download it.

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Question

I need to provide my Skype contact information to someone for a video call. What do I need to send them?

Community Answer

Send them your username. When you go on your profile, the part in bold underneath or next to your photo is your username, and that will help people to find you. If you do not appear in their search engine, try getting their username and doing it the other way around.

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Question

How can I know if someone has removed me on Skype?

Community Answer

There is no way to know if someone has removed you from Skype.

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Question

What do I do if I can see someone on Skype, but they can't see me?

Community Answer

Assuming you are both already in a call, click the button with a camera with a line through it.

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Question

The person I'm trying to Skype with hears a terrible echo on their end. What should we do to fix it?

Community Answer

Restart Skype and/or your device, and if the problem continues to occur, report it to Skype.

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Question

Can I join a video Skype if I am not in the group?

Community Answer

No, you will have to ask someone to add you to the group.

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Question

Do I need to have Skype turned on to hear someone calling me?

Community Answer

Yes. I keep it on standby most of the time. It also automatically opens when you power on some devices.

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Question

How do I make my video camera the main image on the screen in a group call?

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Community Answer

If you get everyone else to turn their camera off, yours will be the main one.

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Question

Why can I only get visual on a video call? What do I do if there's no sound?

Community Answer

Simply just hang up and call again. It should right itself after that.

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