10 Simple Fixes for Your Walkie-Talkie Not Working on Apple Watch

Troubleshooting your Apple Watch & iPhone when using Walkie-Talkie

Co-authored by Gonzalo Martinez and Megaera Lorenz, PhD

Last Updated: April 17, 2024 Fact Checked

Walkie-Talkie is a fun way to voice chat with friends on your Apple Watch without having to make a phone call. Unfortunately, the app is notoriously finicky. If you’re having trouble sending and receiving invites, transmitting or receiving messages, or even accessing the Walkie-Talkie app on your Apple Watch, we’ve found several solutions you can try.

Troubleshooting Tips for Walkie-Talkie

Make sure Walkie-Talkie is enabled in your Apple Watch’s Control Center.
Walkie-Talkie won’t work unless you and your contact both have FaceTime enabled on your iPhones.
Update and restart your Watch and iPhone, and ask your contact to do the same.
Sometimes it helps to remove a contact from Walkie-Talkie and re-invite them.

1

Make sure you both have Walkie-Talkie enabled.

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You and your contact may both need to check. If one of you has accidentally disabled the Walkie-Talkie app on your watch, you won’t be able to connect. Here’s how to check:
- Press the side button (under the Digital Crown) to open your Watch’s Control Center.
- Scroll down until you see the Walkie-Talkie symbol. If it’s greyed out, Walkie-Talkie is off. Tap it to enable Walkie-Talkie. The icon will turn yellow and you’ll see a message that says Walkie-Talkie: Available .
- If you don’t see the Walkie-Talkie icon at all, you may need to redownload the app. Click the Digital Crown (the round button on the side of your Watch), locate the
  
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  App Store app, and search for the Walkie-Talkie utility.

2

Check that FaceTime is set up on your iPhone.

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FaceTime must be enabled for Walkie-Talkie to work. FaceTime should be installed on your iPhone by default, but if you’ve deleted it, you can reinstall it using the App Store app. Then, make sure FaceTime is enabled and set up correctly. To do this: ^{[1]
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- Open the
  
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  Settings app on your iPhone and scroll down to FaceTime and tap it.
- Make sure the
  
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  toggle next to FaceTime is in the On position (it should be green).
- Also check that your email address is selected under the header that says You Can Be Reached By FaceTime At . It should be the email address associated with your Apple ID.
- Make a FaceTime call to make sure it’s working correctly on your iPhone.
- Restart both your iPhone and your Apple Watch .
- Ask your contact to make sure they have FaceTime enabled as well.

3

Keep your Watch in range of your iPhone.

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If you have a GPS-only Apple Watch (as opposed to a GPS+Cellular model), you need to ensure that your Apple Watch is within about 35 feet (11 m) of your iPhone for Walkie-Talkie to work. Otherwise, your Watch won’t be able to connect to your iPhone.

4

Restart your Watch and iPhone.

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Rebooting your tech might get it working again. This tried-and-true tech support advice is sometimes enough to do the job. Ask your contact to restart their Apple Watch and iPhone, too. Here’s how to do it:
- To restart your Apple Watch: ^{[2]
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  - Press and hold the side button under the digital crown until you see the SOS Emergency Call slider . You’ll also see a tiny Power button in the top right corner.
  - Tap the Power button, then slide the Power Off slider.
  - Hold down the side button again until you see the
    
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    Apple logo.
- To restart your iPhone: ^{[3]
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  - If you have an iPhone X or later, press and hold one of the volume buttons and the side button until the power off slider appears, then slide it. Press and hold the side button to turn it on again.
  - For older generations of iPhone, press and hold the side button or top button , then slide the slider. Press and hold the same button to turn the phone back on.

5

Update your Watch and iPhone.

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An outdated operating system can cause glitches. You and the person you’re communicating with should both make sure your iPhones and Apple Watches are running the latest OS. At minimum, you’ll both need watchOS 5.3 and iOS 12.4 to use Walkie-Talkie at all. ^{[4]
X
Research source} To update your devices:
- On your iPhone , go to Settings > General > Software Update . If an update is available, tap Download and Install or Install Now and follow the onscreen instructions.
- To update your Apple Watch, open the Watch app on your iPhone and tap the My Watch tab. From there, go to General > Software Update and download any available updates. You may be prompted to enter your iPhone passcode or your Apple Watch passcode.
  - You can also update directly from your watch by pressing the Digital Crown , then going to Settings > General > Software Update . Tap Install and follow the on-screen prompts.
  - Your Watch will need to be connected to Wi-Fi if you update this way.