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Being a Walmart people greeter can be a tough job. Especially overnight if you're working at a 24-hour Super Center. Depending on the amount of theft in your store your position may be called either People Greeter or Asset Protection Customer Host (APCH). The positions are very similar.
Steps
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Be sure to keep all distractions (smartphone, mp3 player, etc) at bay. Especially when management or a CSM (Customer Service Manager) is walking around, you don't want them catching you playing around with a cell phone or MP3 player.
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Be courteous, look at your customer when greeting them, and smile. You don't have to say "Welcome to Walmart!" if you think it sounds cheesy, instead, you can say "Hello, how are you?" or "how are you doing?" instead.Advertisement
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Familiarize yourself with sticker applying procedures. Throughout the day you may have to peel those little "happy faces" off the roll and applying them to various customers throughout the day. Your fingers/hands will likely take an abuse so make sure you properly stretch and exercise the fingers. NOTE: most customers will not want a sticker so your next option would be to tear a few off the roll of stickers.
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Check receipts, especially if you notice a customer carrying an item that isn't contained in a bag. You should always check anyway, but do not overdo this , you don't want to stress yourself out if you miss a few customers here or there, this will happen and this is normal. Some rush out the door, some stop and hand you a receipt if you ask them, and some customers are angry either way, so be careful.
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Use Express Returns in SMART to issue a return label if a customer has a return, provided you have an MC40 or TC70. If you do not have one of these, just write them up. Write your initials, the date, how many items they have and you should be golden.
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When the store is not busy, you should work on keeping the vestibule (area between the two sets of doors) clean by cleaning the windows by the entrance doors, straightening nearby shelves, sweeping, etc. Basically whatever you can do to keep yourself from being bored. Remember that management will be watching you and, whatever you can do to help them out will be a really big help to them, because they have a lot of responsibility, so you should treat this job as important as any other.
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Remember: you have it really easy, don't mess up! This is by far the easiest job in the store. You have it made, and you're making money to stand around, even more overnight. Not too shabby. It is going to get boring, but my suggestion to you would be to grin and bear it until something better comes your way.
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Community Q&A
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QuestionShould door greeters provide carts to customers?Community AnswerIt is usually not required, but you can if you want, especially if someone is disabled or has a child in their arms, or if you just feel extra helpful that day.
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QuestionI have applied for a job at Walmart. How long do I wait for a reply?Community AnswerIt can take up to 1-3 months.
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QuestionHow can I apply to be a greeter at Walmart?Community AnswerPut in an application at your local store. Be able to say hello nicely, have patience, and not be offended if people ignore you.
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Tips
- Be sure to notice the regular customers who come often, as they will trust in you over time.Thanks
- Don't be shy! Always be friendly, greet as many people as you can, and be polite and humble in doing so.Thanks
- Always smile as customer enters upon premises even if they appear to be angry and do not smile at you.Thanks
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Warnings
- Always show up on time on your scheduled days, if you don't, you may be seen as unreliable by management and they may fire you, and you most certainly want to avoid that whenever possible, as other career opportunities within the store open up to you.Thanks
- NEVER give a customer an attitude, if they give you an attitude, especially when you check their receipt, tell them in a calm and polite manner that it is your job to do so, and that they can speak with management if they have an issue.Thanks
- DO NOT harass other greeters about the way they are doing their jobs, especially if they're older, so leave them alone, and treat others how you would like to be treated. Just talk to them and give them company, they have probably been lonely and need somebody to talk to about their day perhaps. Who knows what kinds of stories they may have during 1st-2nd shift transition.Thanks
- NEVER talk bad about anybody, especially your co-workers, because they will be the ones to complain to management if you do say anything negative to them.Thanks
- You will get made fun of for doing this job, especially if you're a young adult (18-20s or so), so expect this. Just brush it off; it is going to happen often.Thanks
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Reader Success Stories
- "When I can answer a customer's question it gives me a good feeling. Smiling at a customer makes that person feel better, even somewhat important. I look forward to meeting new people. To help a person feel better about themselves is an important job." ..." more
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"When I can answer a customer's question it gives me a good feeling. Smiling at a customer makes that person feel better, even somewhat important. I look forward to meeting new people. To help a person feel better about themselves is an important job."
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"My customers loved me an I loved them. I liked that I could talk with each and everyone I came to know and that I could always assist in anyway. When I have a happy customer, then I am happy."
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"I am 60 years old, and enjoy seeing the customers enter Walmart with energy. On the way out, they leave happily with their purchases."
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"It is preparing me for a chance to get to know employees and my customers and understand their needs."
"Somewhat helpful. I'm retired and would really like to work as a greeter at our local Sam's. "
