How to Call Amazon

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If you’ve experienced an error with a package, payment, or Amazon device and you would like immediate assistance, contacting their service departments over the phone is an option you can use if you are unable to use their online contact form. Whether you’re a customer or an associate that runs advertisements on your own site, you can find the support numbers easily and solve your problem!

Method 1
Method 1 of 2:

Contacting Amazon’s Support Lines

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  1. The customer service line is available 24 hours a day for your convenience. Dial the number and wait for either an automated message or representative to answer and walk you through the call. [1]
    • You’ll need to have an Amazon account linked to your phone number to use this support line.
  2. Enter the number into your phone and press the call button and wait for it to connect. You may be put on hold depending on how many callers are ahead of you. [2]
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  3. The phone lines are open from 5 AM to 7 PM Pacific Time all days of the week. This line is used for the Amazon Associates Program, which allows you to advertise products on your own blog or website and receive profits whenever someone makes a purchase from your site. [3]
    • If you’re calling internationally, dial your country code followed by 1-206-922-0880 and ask for the Associates Program. Long distance charges may apply depending on your phone plan.
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Method 2
Method 2 of 2:

Requesting a Call from Amazon Support

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  1. Visit the Amazon site for the country you live in. If you have an Amazon account, make sure you’re signed in so you can reach support easily and so the site can pull any recent orders that you may have questions about. [4]
    • If you need to switch the country, scroll to the bottom of the webpage and click on the button next to the language options. Select the correct country from the list.
  2. Scroll to the bottom of the page until you see the various menus. Under the “Let Us Help You” heading, click on the “Help” button on the bottom of the list. [5]
  3. and select the “Contact Us” option. A new menu appears when you hover over the “Need More Help?” option. Click the “Contact Us” option to reach the customer support page. [6]
    • If you are an associate, seller, publisher, or vendor, select “Other Topics & Help Sites” to find other support links.
  4. This option is located beneath the "Start chatting now" button. Clicking it will redirect you to another page with more options.
  5. Select from the buttons at the top of the page. Pick the one that is the closest to what you need assistance with, or select "Something else" if none of them describe your issue. [7]
    • The option you select may ask for additional information if it’s about a specific order or device. Click on any additional questions they ask in the first section, such as the order or device you’re inquiring about.
  6. The drop-down menus are different for each of the buttons you selected in the first section. Pick the issue you’re having with either an order, your device, digital content, or other inquiries. A second drop-down will appear with common problems to select from. [8]
    • If none of the options match your specific concern, select “More non-order questions” or “More order questions” from the menus.
  7. After you’ve made your selections on parts 1 and 2, you'll have the option to select “Phone” if you want to talk to a representative immediately. [9]
  8. Select the country you’re from and type in the phone number where an associate can contact you. After you put in the phone number, hit the “Call me now” button and Amazon will connect with you within a couple minutes. [10]
    • Amazon uses this system so you don’t have to wait on hold for a representative to speak with.
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Community Q&A

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  • Question
    How do i get a refund from a seller account I closed 30 months ago that I keep getting billed for?
    Community Answer
    You can contact an Amazon logistics customer support number 7029-3690-13.
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    Not Helpful 10 Helpful 3
  • Question
    Why does Amazon keep charging me fee for prime videos when I already canceled my membership? It has been like 5 months now.
    Community Answer
    It seems like your membership has not truly been cancelled, if you continue to be charged for it. Make sure to check the status of your membership in your Amazon profile and contact the customer support team for help.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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    Not Helpful 2 Helpful 0
  • Question
    I received someone else’s order, what should I do?
    Rudy Toth
    Community Answer
    Don't open it. Have your mail delivery man/woman retrieve it from you by telling them that it was sent to the wrong address.
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    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      References

      1. ↑ https://www.businessinsider.com/how-to-contact-amazon-customer-service-phone-email-chat
      2. ↑ https://customercarecontacts.com/contact-of-amazon-canada-customer-service-phone-email/
      3. ↑ https://affiliate-program.amazon.com/home/contact/ref=amb_link_VsoWjwjVPtm8JeS_dR2n2Q_14?pf_rd_p=e0cb7944-2fa7-46c1-8272-784b2453431e&_encoding=UTF8%2F
      4. ↑ https://www.amazon.com/hz/contact-us/
      5. ↑ https://www.amazon.com/gp/help/customer/contact-us ?
      6. ↑ https://www.amazon.com/gp/help/customer/display.html/ref=footer_gw_m_b_he?ie=UTF8&nodeId=508510
      7. ↑ https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510
      8. ↑ https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510
      9. ↑ https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510
      1. ↑ https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510#b
      2. ↑ https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510#b
      3. ↑ https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510#b

      About This Article

      Article Summary X

      To call Amazon, start by locating the customer service support line for your country, which is typically a toll-free 800 number, then dial the number and wait to be connected. Most of Amazon's customer support departments are available 24 hours per day, so you can call any time. You can also go to Amazon's website, leave a request to be contacted by phone, and a customer service representative will call you back as soon as possible. For more tips on navigating the "Contact Us" portion of Amazon's website, read on!

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