Cancelling Your Barnes & Noble Membership: Virtually or In-Store

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A quick and easy guide to cancelling your Barnes & Noble membership
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Nowadays, you can do almost everything in the comfort of your own home—including canceling your Barnes & Noble membership! No more waiting in line or sitting through traffic just to reach the store, but make sure you receive written confirmation that your membership has been canceled. Whether you feel more comfortable canceling virtually or in-person, here’s an in-depth guide on how to successfully terminate your B&N membership (or cancel your auto-renewal plan)!

Things You Should Know

  • Follow the instructions on the company's help page to cancel your B&N membership or call 1-800-THE-BOOK (1-800-843-2665) to speak with a customer service representative.
  • Make sure you receive an email confirming your membership has been canceled to avoid future charges!
  • To cancel your auto-renewal membership, submit a request on the B&N request page .
Section 1 of 3:

Online

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  1. On the company’s help page , toggle over the ‘My Account’ button in the upper right hand corner. Click on the ‘Sign In’ button and enter your email address and password. [1]
    • If you aren’t sure how to navigate the website, click the ‘Chat’ bubble located at the bottom right corner of the screen to speak with an online representative.
    • Alternatively, go to the ‘Contact Us’ page to chat with an online representative or submit an email at service@bn.com.
  2. Then, select the ‘Manage Membership’ button on the left side of the page. [2]
    • If you just want to opt-out of automatic membership renewal, submit a request on the request page or click the ‘Auto Renewal Opt Out’ button on the right side of the ‘Manage Memberships’ button. Fill out your email address and hit ‘Submit’.
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  3. If you don’t have your Membership information saved to your account, enter your card number (also known as your Member ID) and hit the submit button. [3]
  4. Select the cancel button to terminate your B&N membership. Do not exit your screen until you receive an email that your membership has been terminated.
    • If you don’t receive a confirmation email within 5-10 minutes, take a screenshot of the cancellation confirmation page on your computer. Here's a step-by-step tutorial on how to take a screenshot using Windows, Mac, or Chromebook.
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Section 2 of 3:

By Phone

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  1. The B&N Member Services phone line is available Monday through Sunday from 9AM to 9PM EST. [4] Once you hear the automated menu options, press ‘0’ to be connected with a customer service representative.
    • Make sure to have your membership number and account information on hand, especially if you are placed on a brief hold!
  2. Prepare to tell the representative why you want to cancel your membership so they can document it for their records.
    • You can respond that you want to cancel your membership because it’s too expensive, you don’t use it enough, or you prefer to support small businesses.
  3. The customer service representative should send you a confirmation email. Stay on the line until you receive it in your inbox.
    • Be sure to request cancellation confirmation by email to avoid future payment disputes–don’t just rely on the representative’s word!
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Section 3 of 3:

In-Store

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  1. Present your Member card to the customer service associate. If you don’t have a physical card, state the membership number and/or your email address instead. [5]
  2. Make sure you receive an email that your membership is canceled or ask the customer service associate to print out a form of confirmation at the store.
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      References

      1. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions
      2. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions
      3. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions
      4. ↑ https://help.barnesandnoble.com/hc/en-us/articles/5202053403675-Contact-Us
      5. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions

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