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Learn how to cancel an unwanted order and see how to get your money back
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Have you ever placed an Uber Eats order that you realized you didn't actually want or need? Thankfully Uber Eats allows you to cancel orders through both the Uber Eats and Uber apps on iPhone, iPad, and Android. In this article we'll teach you how to cancel orders on the Uber Eats and Uber apps, and we'll also explain what type of refund you can expect when you cancel.
Things You Should Know
- Open the Uber Eats or Uber app and sign in, if not already.
- Tap on "Orders" (Uber Eats) or "Delivery" > "Activity" (Uber) to view your current orders.
- Select the order you want to cancel and tap "Cancel Order."
Steps
Section 1 of 3:
Canceling on the Uber Eats App
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Open the Uber Eats app on your Android, iPhone, or iPad. It's the green icon that says "Uber Eats" in black letters.
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Tap Account . It's the outline of a person at the bottom-right corner of the app.Advertisement
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Tap Orders . This is the icon of a paper bag near the screen's upper-right corner.
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Tap the order you want to cancel. Your most recent order should be first on the list. If you don't see it, tap Upcoming first.
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Tap the red Cancel Order text. The app will confirm if you'd like to cancel the order, outlining any fees that may be incurred by canceling.
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Select Cancel Order to confirm canceling your order.
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Section 2 of 3:
Canceling on the Uber App
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Open the Uber app on your Android, iPhone, or iPad. It's the black icon that says "Uber" in white text.
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Tap Delivery . It's at the top-right corner of the app. This opens the Uber Eats interface within the Uber app.
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Tap Activity . It's the receipt icon at the bottom of the screen. You'll see your upcoming and past Uber Eats orders here.
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Select the order you want to cancel. Your most recent order should be at the top of the list.
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Tap the red Cancel Order text. It should be near the bottom of the screen, under the Get Help button.
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Confirm the cancellation. You can confirm the cancellation in the new window that pops up.
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Section 3 of 3:
Will you get a refund on a canceled order?
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To get a full refund, you must cancel before the restaurant accepts your order. Once the restaurant accepts your order, a full refund will not be available to you as the restaurant has already begun to make your food.
- To get a full refund, you need to cancel within a few minutes of placing the order. Most restaurants accept delivery orders very quickly.
- If the restaurant cancels your order for any reason, you will get a full refund.
- If your order is taking longer to arrive than Uber Eats has estimated, you can get a refund. Check the order's estimated arrival time in the app, and if you have not gotten your order by that time you can initiate a refund.
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If you cancel after the order has been started, you could get a partial refund. Partial refunds can be given up until the delivery driver picks up your food. You won't be able to get your full payment back, but some fees will be refunded to you if you get a partial refund.
- If you are offered a partial refund, the Uber Eats app will outline what will be refunded to you and what won't.
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