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Canceling Doordash orders for customers, dashers, and merchants
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The convenience of apps like DoorDash make life undeniably easy—when we don’t feel like cooking, we can have food right at our doorsteps within the hour. However, sometimes life happens and we need to cancel a DoorDash order. While it isn’t something you want to be doing on the regular, canceling your order is simple, whether you’re a customer, merchant, or a Dasher. Read on to find out exactly how to cancel your order and ensure you’re getting the most money back.
How to Cancel Your DoorDash Order
- From the Orders tab, select the order you wish to cancel.
- In the top right-hand corner, tap "Help".
- In the Help Menu, select "Cancel Order."
- Follow the on-screen prompts to complete the cancellation process.
Steps
Section 1 of 6:
Canceling DoorDash Orders as a Customer on Mobile
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Navigate to your “Orders” page in the DoorDash app. Login to the DoorDash app on your mobile device. Select the Orders button on the bottom right-hand corner of your screen. This button will take you to a new page where you can see all of your recent orders. [1] X Research source
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Select the order you wish to cancel and click “Help.” Click on your most recent order to view the purchase details. In the top right-hand corner of your screen, tap on the “Help” button to access Customer Support. [2] X Research sourceAdvertisement
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Tap “Cancel Order” from the list of Customer Support options. Click on Cancel order under the Customer Support header. The app will then let you know whether or not a cancellation is possible and, if so, DoorDash will confirm your refund amount. [3] X Research source
- If you encounter an issue while going through the cancellation process, you can contact a live agent through the help page .
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Section 2 of 6:
Canceling DoorDash Orders as a Customer on a Desktop
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Find the "Orders" page in your account. Log in to your account on the DoorDash website and click on the Orders button in the bottom left corner. This will take you to a page that displays your current and past orders. [4] X Research source
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Choose the live order you’d like to cancel and select "Help." When you choose the order, you'll be taken to a page that displays the details of the order and a "Help" button on the right-hand side.
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Select “Cancel Order." Click on Cancel order under the Customer Support header. You will be given information detailing how much your refund will be and whether or not you'd like to cancel for the amount DoorDash is offering to give back to you.
- If you need to speak to a live agent, you can do so through the help page .
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Tips
- If the restaurant cancels your order, DoorDash will issue a full refund or account credit. If you don't receive the refund or have any other questions, contact DoorDash's Customer Support Team by providing your order ID and details about the issue. [15] X Research sourceThanks
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References
- ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
- ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
- ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
- ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
- ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
- ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
- ↑ https://help.doordash.com/dashers/s/article/How-can-I-unassign-myself-from-an-order?language=en_US
- ↑ https://www.webmonkey.com/doordash-completion-rate/
- ↑ https://www.webmonkey.com/doordash-completion-rate/
- ↑ https://get.doordash.com/en-us/learning-center/cancellations-dispute-charges
- ↑ https://get.doordash.com/en-us/learning-center/cancellations-dispute-charges
- ↑ https://get.doordash.com/en-us/learning-center/cancellations-dispute-charges
- ↑ https://www.playbite.com/how-to-dispute-a-doordash-charge/
- ↑ https://help.doordash.com/consumers/s/consumer-support?language=en_US
- ↑ https://help.doordash.com/consumers/s/article/Why-was-my-order-cancelled?language=en_US
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