How to Debug a Dead Motherboard

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These are the steps support reps use to troubleshoot motherboard that are "dead". A motherboard is not "dead" if POST beeps are heard. Assuming no beeps are heard, the board is classified as dead.

Steps

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  1. Once you have done that, try to power up the system, and if beeps are heard, then the motherboard is probably fine and you have issues with either a PSU or any other hardware.
  2. Attach the PSU cord to the motherboard and check if the fans fire up. Additionally, you can try doing the following
    • Test the voltage
      A motherboard will not work if there is no power getting to it. To test the voltage, use a multimeter. There should be at least 3.3 volts on the motherboard, but 5 volts is preferable. If the motherboard has an LED, check to see if it lights up when you plug in the power supply.
    • Check the PSU
      If the motherboard doesn't have power, check the power supply. Make sure that it is plugged in and that the switch is on. Disconnect all of the other components from the power supply and try to turn it on. If it still doesn't work, the power supply is probably bad.
    • Issues with CPU
      If the motherboard has power but the computer still doesn't turn on, there may be an issue with the CPU. Make sure that the CPU is properly seated in the socket and that the fan is plugged in. If the CPU is not properly seated, it will not make contact with the pins in the socket, and the computer will not turn on.
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  3. If nothing of the above seems to work, try the methods below
      • Check the jumper settings. If the bus runs at 100 MHz, 133 MHz, etc., try a slower bus speed to see if that produces a beep. Try the "auto" setting if applicable rather than specifying a particular bus speed. Set the multiplier to a slower speed such as 2.5.
      • Check the voltage settings for Socket 7 CPUs.
      • Check the CPU for bent or broken pins or damaged contacts.
      • Reset the CPU. Take the CPU out and reinsert it, making sure it seats well.
      • Try another CPU if possible. At this point, we just want a beep. It is unlikely that the CPU is bad, but if another one is handy, try that to see if a beep is heard.
      • If the board is an ATX design, remove AC power from the power supply, unhook the power supply cable from the board, reinsert it and apply AC power to the power supply again.
      • At this point, if the system is in a case, take the board out and try it on a test bench setup, anti-static bag on top of case, etc. to check for grounding problems.
      • If possible, try a different Power Supply. Even if the power supply runs and the fan spins, etc. it could still have a problem.
      • If the board is still dead, if possible, try another mainboard. Does it work with the same CPU, Power Supply, etc?
      • If none of the above produce a beep, we have hit a wall. There is little else to try to the board may in fact be DOA.
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Community Q&A

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  • Question
    My PC doesn't start. I changed the power supply cable. SMPS is working with other systems but does not work on my system. Is it a motherboard problem?
    Community Answer
    Your motherboard may have been fried. However, it could be other parts that caused this. Check every part. If you truly think it is your motherboard, it may be time for a new one.
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  • Question
    My PC does not stop when I press the power button. What do I do?
    Community Answer
    You may have to hold the button down for about 10 seconds to force the computer off. Of course, you're supposed to use the virtual "Turn Off Computer" button in the operating system, not the hardware button on the front of the computer. The operating system (such as Windows) writes a lot of files to the hard drive when you ask to turn the computer off, and then it powers down. It gets messy if you force a power-down without giving the operating system a chance to write those files.
    Thanks! We're glad this was helpful.
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  • Question
    My PC isn't booting. The small light on the motherboard is glowing so I don't think the SMPS is faulty. I think the motherboard is fired or the BIOS chip is corrupted. What should I do?
    Community Answer
    It might be the power supply. There are boot-up error readers - a little troubleshooting board you can plug into a PCI slot or somewhere else on your motherboard. t will confirm if all the voltages are in range and stable, and can also determine if other devices are faulty. Like, even if a CPU fan froze up, the computer won't boot. These error-reading devices flash codes, and include a cheat-sheet for you to look up what the code means.
    Thanks! We're glad this was helpful.
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    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      Tips

      • If the motherboard is producing beeps from the speaker, almost certainly one of the following is true:
        • The memory is not seen, incompatible with the board, running too fast, etc. - long beeps that repeat forever. In this situation, try another DIMM if possible, lower the bus speed to see if the memory works, try the DIMM in a different memory socket.
        • The video card is not in all the way - particularly common with AGP cards - or the video card has a compatibility problem long beep followed by some short beeps. Make sure the video card is in all the way, try a different video card if possible to check for a compatibility problem.
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