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and by wikiHow staff writer, Travis Boylls
. Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals.
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Many users have reported that Hulu keeps crashing on various devices. It can be frustrating when you want to watch a movie or TV show and the app is not functioning properly. Luckily, there are a few things you can do to try to fix this issue. This wikiHow article teaches you how to troubleshoot when Hulu keeps crashing.
Why Does My Hulu Keep Crashing?
There could be a problem with your internet connection or bugs in the app or your device. Make sure your internet is stable and update your devices. Make sure the Hulu app is up-to-date. Clear the cache on your Hulu app. Try uninstalling and reinstalling Hulu.
Steps
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Check Hulu's server status. Not every technical issue is due to your device. Hulu may be experiencing technical issues on their end. There are many websites that track the server status of various online services. You can use Downdectector.com or Isitdownrightnow.com to check to see if Hulu is currently experiencing any outages or technical issues. Enter "Hulu" in the search bar and see if there are any reported outages or technical issues.
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Run an internet speed test. Hulu requires an internet speed of a minimum of 1.5 Mbps, with a recommended speed of at least 3 Mbps to watch their streaming library. Live video requires a speed of 8 Mbps, and 4K video requires a speed of 16 Mbps. [1] X Research source You can test your internet speed using Google, or websites like Speedtest.net and Fast.com . If your internet speed isn't fast enough, you may need to take steps to improve your internet speed .
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Turn off your VPN. Hulu is only available in the US and US territories. If you are using a VPN, it could be tricking Hulu into thinking you are watching outside the US. In this case, you could be running into geo-restriction issues. A VPN can also slow down your internet connection. Turn off your VPN and try Hulu again. [2] X Research source
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Clear the Hulu app cache. This removes temporary files and data from your device and clears up space. The way you do this is different from one device to another. Typically, you can do this in the Settings menu under the Apps or Storage section. [3] X Research source
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Restart your streaming device. If there are glitches and bugs in the firmware for your streaming device, you may be able to resolve these issues by restarting your device. Turn off your streaming device and unplug it for about 1 minute. Then plug it back in and power it on. Try Hulu again.
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Free up storage space. If the storage space on your device is almost full, there may not be enough storage space for the app to buffer, save a cache, or additional data. Delete some apps that you no longer use. If you have videos and pictures stored on your device, back them up to another device and delete some of them.
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Try using a different streaming device. It could be possible that Hulu is not compatible with your streaming device. If you have an older streaming device, it's possible newer versions of Hulu are not supported on your device. Try watching Hulu on a different device. If you are watching on a smart TV, try using a gaming console or streaming box, such as FireTV or Roku. You can also try connecting a laptop to your TV with an HDMI cable and watching from your laptop, or try casting from your smartphone to your TV.