Wondering if that sweet deal on TikTok Shop is too good to be true? Whether you’ve heard horror stories about fake items or stolen information, tons of users have questioned if TikTok Shop is legit. Here, we’ll address the most common questions folks have about it and let you know how to avoid scams and stay safe while shopping on TikTok. We’ll also tell you what to do if an item you bought turns out to be fake or doesn’t arrive at all. Read on to learn more!
Is TikTok Shop safe to buy from?
TikTok Shop is legitimate and generally safe to buy from. However, because it’s an online marketplace where items are sold by individual sellers, there may be fake storefronts or sellers. To avoid scams and dupes, look closely at the product description, read user reviews, and view return policies before checking out.
Steps
What to Do If Your Item Isn’t As Described
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Request a return or refund within 30 days of receiving the item. Visit your TikTok Profile and tap on “Your orders” below your bio. Tap “Orders” or “View all” in the Order Center and select the item you want to return. Tap “Request return or refund,” then select the reason for your refund request. Choose “Free Return Shipping” or “Self-arrange,” then hit “Submit.” [29] X Research source
- Reasons for your request include “Item doesn’t match description,” “Defective item,” “Fabric, material, or style not as expected,” and “Color or pattern not as expected.”
- When you choose “Free Return Shipping,” you will get a prepaid shipping label or QR code through one of TikTok’s logistics partners. This is only for items weighing 70 lb (32 kg) or less and valued below $1,700.
- “Self-arrange” means you will use your own logistics provider and pay for the return shipping fees out-of-pocket.
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Drop off your packaged item at the logistics provider. Your request will be reviewed by TikTok Shop and the seller. If it’s approved and you chose “Free Return Shipping,” drop off your item at TikTok Shop’s preferred logistics provider. If you chose “Self-arrange,” ship the item and upload the tracking number to TikTok’s system. [30] X Research source
- Most refunds are issued 5 to 7 business days after TikTok receives and processes your return.
What to Do If Your Item Doesn’t Arrive
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Check with the shipping provider if it wasn’t delivered to you. Make sure the package wasn’t placed by a garage, a patio, a side door, or a front or back door. If you still can’t find your package, contact UPS or USPS to see if the package is running late or if it was accidentally marked as “Delivered.” You can find the shipping provider in your order information. [31] X Research source
- USPS: 1-800-275-8777 or email an inquiry
- UPS: 1-800-742-5877 (or 1-800-833-0056 for those who are hard of hearing) or email an inquiry .
- Additionally, check to make sure your address was entered correctly in your order. If it’s incorrect, contact the shipping provider.
- Check with the people in your household and your neighbors to ensure they haven’t accepted the package.
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Open a refund and return request within 30 days of the delivery date. To make a request, go to your TikTok profile and tap “Your Orders” under your bio. In the Order Center, tap “Orders” or “View all.” Select the item you ordered, then tap “Request return or refund.” Choose “Package wasn’t received” as the reason for your return, then tap “Continue.” [32] X Research source
- After you hit “Continue,” a pop-up will ask you to contact TikTok Shop Customer Service. Click “Contact us” so they can process your request with the seller.
- If the refund period of 30 days has passed, you still may be able to open a request under TikTok Shop’s Buyer Protection Program 90 days after the delivery date if your item is eligible. [33] X Research source
- Return requests for returnable items (any item that isn’t a food, beverage, supplement, trading card, collectible, or pre-owned object) will be auto-approved by TikTok Shop. [34] X Research source
- If your item is non-returnable, the seller will have 48 hours to review it. If they take no action after that period, TikTok Shop will auto-approve the request. [35] X Research source
What to Do If You’re Scammed on TikTok Shop
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Contact TikTok’s Seller Service for assistance. Visit TikTok’s regional Seller Center support page and select “Operation” > “Shop operation” from the drop-down. Choose the specific issue your problem relates to (you can choose “Product,” “Order,” “Affiliate,” or “Promotion”). [36] X Research source
- Explain the issue in detail in the “Provide details” box, then enter your email address and name (optional). TikTok’s support team will follow up using the email address you enter.
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Contact your credit card company or online payment system. If you’ve accidentally given away your credit card information or if there is an unauthorized charge on your account, call your card issuer’s customer service. They may be able to cancel your card or remove any charges you didn’t approve. [37] X Research source
- Bring screenshots or print-outs of your conversations with TikTok Shop as supporting documentation, along with any other proof that you did not authorize that charge.
- Customers typically have 60 days to dispute a transaction, but this time frame may vary depending on the provider.
Expert Q&A
Video
Tips
- TikTok creators can make content about the items available in the store and earn a commission from the sales made through their videos, similar to how affiliate links work. [38] X Research sourceThanks
References
- ↑ https://mashable.com/article/how-to-avoid-tiktok-shop-scams
- ↑ https://www.tiktok.com/transparency/en-us/shop-safety-2023-2/
- ↑ https://newsroom.tiktok.com/en-us/tiktok-facts-how-we-secure-personal-information-and-store-data
- ↑ https://seller-uk.tiktok.com/university/faq?content_id=6451211347920642&role=seller&identity=1
- ↑ https://seller-uk.tiktok.com/university/faq?content_id=6451211347920642&role=seller&identity=1
- ↑ https://www.distractify.com/p/why-is-tiktok-shop-cheap
- ↑ https://www.wired.com/story/tiktok-shop-era-of-super-subsidies-is-ending/
- ↑ https://seller-us.tiktok.com/university/essay?knowledge_id=8308896260065025&role=1&course_type=1&from=search&identity=1
- ↑ https://www.tiktok.com/
- ↑ https://seller-ph.tiktok.com/university/essay?knowledge_id=7654197957052161&default_language=en&identity=1
- ↑ https://seller-us.tiktok.com/university/essay?knowledge_id=2921116620719915&default_language=en&identity=1
- ↑ https://seller-us.tiktok.com/university/essay?knowledge_id=2921116620719915&default_language=en&identity=1
- ↑ https://mashable.com/article/how-to-avoid-tiktok-shop-scams
- ↑ https://www.washingtonpost.com/technology/2023/08/18/how-tiktok-shop-safely-scams/
- ↑ https://www.washingtonpost.com/technology/2023/08/18/how-tiktok-shop-safely-scams/
- ↑ https://www.consumerreports.org/money/customer-reviews-ratings/how-to-spot-fake-online-reviews-a1345282053/
- ↑ https://www.consumerreports.org/money/customer-reviews-ratings/how-to-spot-fake-online-reviews-a1345282053/
- ↑ https://business.tiktokshop.com/us/blog/detail/10021812
- ↑ https://mashable.com/article/how-to-avoid-tiktok-shop-scams
- ↑ https://www.thecut.com/article/peak-dupe.html
- ↑ https://business.tiktokshop.com/us/blog/detail/10021817
- ↑ https://www.bbb.org/article/scams/27901-dont-fall-for-this-online-seller-trick-when-buying-handmade-gifts
- ↑ https://saferinternet.org.uk/blog/what-is-tiktok-shop-staying-safe-when-buying-online
- ↑ https://www.consumerreports.org/digital-payments/how-to-safely-pay-for-goods-and-services-with-someone-you-dont-know/
- ↑ https://www.bbb.org/article/scams/27901-dont-fall-for-this-online-seller-trick-when-buying-handmade-gifts
- ↑ https://business.tiktokshop.com/us/blog/detail/10021812
- ↑ https://lifelock.norton.com/learn/internet-security/safe-online-shopping
- ↑ https://business.tiktokshop.com/us/blog/detail/10021812
- ↑ https://business.tiktokshop.com/us/blog/detail/10021817
- ↑ https://business.tiktokshop.com/us/blog/detail/10021817
- ↑ https://business.tiktokshop.com/us/blog/detail/10021813
- ↑ https://business.tiktokshop.com/us/blog/detail/10021813
- ↑ https://seller-us.tiktok.com/university/essay?knowledge_id=3253210454181634&default_language=en&identity=1
- ↑ https://seller-us.tiktok.com/university/essay?knowledge_id=3253210454181634&default_language=en&identity=1
- ↑ https://seller-us.tiktok.com/university/essay?knowledge_id=3253210454181634&default_language=en&identity=1
- ↑ https://seller-uk.tiktok.com/university/essay ? identity=1&role=1&knowledge_id=7110346616506145&from=policy
- ↑ https://time.com/personal-finance/article/how-to-dispute-a-credit-card-charge/
- ↑ https://www.vox.com/technology/2023/9/14/23872449/tiktok-shop-for-you-page-ads