How to Contact Korean Air Customer Service & Get Help with a Booking

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Fast ways to get in touch with a Korean Air customer service agent
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Korean Air has a 24/7 customer service line that you can call whenever you need assistance. There are several phone numbers you can use, depending on your country, and they even offer online chat options if you prefer messaging. Whether you need help with a flight reservation or want to join SKYPASS, their frequent flyer program, we’ll teach you the best ways to connect with a Korean Air customer service representative.

Korean Air Customer Service Phone Numbers & Chat Options

Call 1-800-438-5000 to talk to a Korean Air customer service agent in the U.S. If you’re in Korea, dial 1588-2001 or 02-2656-2001 to get help with a booking, flight, or any other issues. Alternatively, open the chatbox in the bottom right hand corner of the Korean Air app or on their official website .

Section 1 of 4:

Calling Korean Air Customer Service

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  1. In the US: 1-800-438-5000 Call this number to get help with your flight reservation, request a refund, or ask any other general questions. The phone line is available 24/7, and you can speak to a customer service representative in English or Korean. [1] Be sure to have your reference number ready if you need to cancel or modify a booking.
    • For assistance in Chinese, the number is available from 08:00-19:00 every day (China Standard Time). [2]
    • For assistance in Japanese, the number is available from 09:00-19:00 every day (Japan Standard Time). [3]
    • For customers with hearing or speech impairments, call 1-888-898-5525 . [4]
  2. In Korea: 1588-2001 If you can't dial the national phone number (1588) from abroad, call 02-2656-2001 to contact a Korean Air customer service representative and get information on ticketing, a flight reservation, or any other inquiry. [5]
    • Both of these phone lines are available from 07:00-19:00 every day in Korean and English.
    • For help in Chinese, the number is available from 08:00-19:00 every day (China Standard Time). [6]
    • For help in Japanese, the number is available from 09:00-19:00 every day (Japan Standard Time). [7]
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  3. In any other country: Korean Air’s Service Center If you’re outside of Korea or the United States, there is a different customer service line to use. Visit Korean Air’s Service Center online to find the respective phone number for your country.
    • If you connect to a phone number outside of your country, you will be charged for an international call.
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Section 2 of 4:

Korean Air Online Chatbox

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  1. On the Korean Air app : Open the chatbox in the bottom right corner of the app to open a new chat window. Click the “Main Chatbot” option on the left side of the screen to ask about a flight reservation or any other general questions. Hit the “SKYPASS Chatbot” on the right side for information about using miles and SKYPASS, Korean Air’s frequent flyer program. [8]
    • The chatbox looks like a blue floating circle with a robot inside.
    • Type in a specific question or choose from a list of frequently asked topics.
    • In the chatbox, you can send messages to an automated customer service robot. Call 1-800-438-5000 to talk to a real agent.
    • Alternatively, access the chatbot by clicking the icon in the lower right hand corner on the Korean Air website .
  2. On KakaoTalk : Open the app and click the “Chats” button at the bottom of the screen. Hit the magnifying glass in the top right corner, and type “대한항공 ì±—ë´‡” (“Korean Air Chatbot”) in the search box. Select the Korean Air channel that pops up and then hit the gray messaging icon in the upper right corner to start chatting. [9]
  3. On Facebook Messenger : Open the app and hit the “New message” button in the upper right corner of the screen—it looks like a paper and pencil. Type “KOREANAIR” in the search box and click on the verified profile with a blue checkmark. This opens a new chatbox where you can ask specific questions about a reservation, ticketing, or any other general inquiry. [10]
    • You can also access the chatbox by clicking the “New message” button at the bottom right corner of your Facebook homepage.
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Section 3 of 4:

Other Ways to Contact Korean Air

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  1. If you’re unsatisfied with Korean Air customer service or have any other issues with the airline, you can send your complaints to the following address: [11]
    • 260, Hanueul-gil, Gangseo-gu
      Seoul, South Korea
      Korean Air Customer, 07505.
    • Korean Air will respond to you within 60 days of receiving your complaint.
  2. If you have any service-related issues, suggestions, or compliments, fill out a form on the Customer Feedback page online. Scroll to the bottom of the page and hit “Send us your comments” and follow the on-screen instructions. You will have to input your name, contact number, and email address.
    • You can also attach photos with your feedback, in case you have issues with your baggage.
    • Customer complaints are usually processed under the Regulations on Consumer Dispute Resolution of the Fair Trade Commission.
  3. If you’re having troubling contacting a customer service representative, leave a comment or send a direct message to Korean Air on their official social media accounts:
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Section 4 of 4:

Frequently Asked Questions

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  1. You must cancel your reservation within 24 hours of purchase to receive a full refund. Otherwise, you can request a refund within 72 hours of departure to receive a partial refund and avoid a no-show penalty. Make changes to your flight or request a refund by calling 1588-2001 . [12]
  2. For eligible domestic and international tickets, Korean Air will refund you within 7 days for a credit card purchase and within 20 days for a purchase made by cash or check. [13]
  3. Korean Air informs customers about flight changes through their toll-free telephone number ( 1588-2001 ), in the Flight Status Menu on their U.S. website , at the gate area (for flights at U.S. airports), and via any flight subscription status service that delivers notifications. [14]
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      References

      1. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      2. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      3. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      4. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      5. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      6. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      7. ↑ https://www.koreanair.com/th/en/footer/customer-support/service-center
      8. ↑ https://www.koreanair.com/contents/footer/customer-support/notice/korean-air-launches-app-based-chatbot
      9. ↑ https://www.koreanair.com/contents/footer/customer-support/notice/korean-air-launches-app-based-chatbot
      1. ↑ https://www.koreanair.com/contents/footer/customer-support/notice/korean-air-launches-app-based-chatbot
      2. ↑ https://www.koreanair.com/contents/footer/others/customers-service-plan
      3. ↑ https://www.koreanair.com/contents/booking/reservation-guide/change-and-refund/ticket-refund
      4. ↑ https://www.koreanair.com/us/en/footer/others/customers-service-plan#:~:text=We%20will%20make%20information%20on,provide%20that%20delivers%20notification%20to
      5. ↑ https://www.koreanair.com/us/en/footer/others/customers-service-plan#:~:text=We%20will%20make%20information%20on,provide%20that%20delivers%20notification%20to

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