PDF download Download Article
Make Netflix play smoothly on your Roku TV with this simple guide
PDF download Download Article

Does Netflix repeatedly stop playing whenever you watch a movie or TV Show on your Roku TV? Fortunately, there are easy troubleshooting steps that will help you solve this problem. Read on to learn how to fix Netflix on your Roku TV so it stops crashing.

Things You Should Know

  • If Netflix keeps crashing on your Roku TV, clear your Roku cache.
  • To clear the cache, use your Roku remote to press Home x5, Up x1, Rewind x2, and Fast Forward x2.
  • If Netflix is still crashing, clear the app's cache and check your internet connection.
1

Clear your Roku's cache.

PDF download Download Article
  1. If there are corrupt files in the cache, Netflix may crash randomly. To clear the cache , you'll use your Roku remote to navigate a secret menu . Here's how:
    • Start on your Home screen.
    • Press the Home button 5 times.
    • Press the Up button 1 time.
    • Press the Rewind button twice.
    • Press the Fast Forward button twice.
    • Your screen will freeze for about 30 seconds and then reboot. When your Roku TV is finished rebooting, start Netflix to see if it keeps crashing.
  2. Advertisement
2

Clear the Netflix app cache.

PDF download Download Article
  1. To clear the Netflix cache on your Roku TV, use your Roku remote to open Settings from the Home screen, then go to System > Advanced system settings > App > Netflix > Clear Cache .
    • Once the cache is clear, try starting the Netflix app again to see if the problem is resolved.
3

Check your internet connection.

PDF download Download Article
  1. To see your connection status, open Settings from your Home screen and go to Network > Check Connection .
    • If your connection is poor, that's likely the problem with Netflix. You can often fix the problem by unplugging your router and modem for a few moments and then plugging them back in.
    • If the signal is weak, move the router closer to your Roku device.
  2. Advertisement
4

Check for Roku updates.

PDF download Download Article
  1. On the Settings screen, go to System > Software Update > Check Now . If an update is available, your Roku TV will download and install it. After that, it will reboot so you can see if Netflix is working properly. [1]
5

Uninstall and reinstall the Netflix channel.

PDF download Download Article
  1. Your original channel addition could be throwing errors for no solid reason, so re-adding the channel to your Roku isn't a bad idea.
    • To uninstall the channel, use the navigational pads on your Roku remote to highlight Netflix, press the star key (*) on the remote, and then choose Remove channel .
    • To re-add Netflix to your channels, go to the home screen and select Streaming Channels . Search for Netflix and select Add channel . [2]
  2. Advertisement
6

Soft reset your Roku device.

PDF download Download Article
  1. Simply turning off your Roku TV or device is equivalent to Sleep Mode, so it doesn't actually reboot when you press the power button. If Netflix won't stop crashing, you can power cycle the TV by unplugging its power cable and plugging it back in.
    • If you have a Roku streaming stick and not a Roku TV, unplug the power cable from the streaming stick instead.
7

Check Netflix's status.

PDF download Download Article
  1. Go to https://help.netflix.com/en/is-netflix-down to see if Netflix is working correctly. Most likely, the service will be OK, and you'll see a green checkmark. Very rarely will Netflix be the problem, but it doesn't hurt to check!
  2. Advertisement
8

Reset your Roku TV to factory settings.

PDF download Download Article
  1. This should clear any remaining bugs that prevent you from watching Netflix.
    • To perform a factory reset on your Roku, go to Settings > System > Advanced system settings > Factory reset .
    • Follow the on-screen instructions to reset your Roku device to factory settings. [3]

Expert Q&A

Ask a Question
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Thanks for submitting a tip for review!

      About This Article

      Thanks to all authors for creating a page that has been read 12,593 times.

      Is this article up to date?

      Advertisement