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A guide to fixing your phone’s network issue once and for all
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Are you seeing a "not registered on network" error on your Android or Samsung phone? A misaligned SIM card, a network outage, incorrect settings, or old software can be causing the "not registered on network" error message. Since this may not be only a carrier-related issue, here are some troubleshooting steps you can take to fix the network issue yourself.

Quick Steps

  1. Restart the phone and Wi-Fi for simple solutions.
  2. Update your Android software and reinsert the SIM card.
  3. Toggle Airplane Mode to force the network to reload, and reset your network settings.
  4. If you can, manually select your carrier's network and the network mode.
  5. Contact your carrier for more help.
7

Manually select your network.

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8

Change the network mode.

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  1. For example, if you're visiting an area with 2G or 3G coverage but you're used to getting 5G, you'll most likely get the "not registered on network" error message until you switch your phone to use the slower networks.
    • Newer phones like the S21+ may not support this customization. Instead, the switch is supposed to be automatic so your phone will use whatever network offers the strongest connection.
9

Contact your carrier.

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  1. If you tried everything in this troubleshooting guide and still see a "not registered on network" error message, you might be experiencing something that only the carrier can handle. For example, there might be an outage in your area or the SIM card ports in your phone are damaged. But your carrier will be able to help further. [1]
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