Q&A for How to Return an Item on eBay

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Question

Does the buyer refund money before or after the item is sent back on eBay?

Community Answer

They should refund the money after the item is sent back to them. it may take up to 6 days to receive the refund after they have received your package.

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Question

If it’s costs less than a £1.00 to return to seller, why do I have to pay £3.11 for the seller's label on eBay?

Community Answer

This is to compensate for the money the seller lost dealing with a return. Some sellers offer free returns and some don't.

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Question

Can I return an item on eBay and ask for a refund?

Community Answer

Yes, but ask the seller first whether they offer a refund. Most big sellers and corporate sellers will offer a refund.

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Question

Do I take the return to the post office or shop?

CageyCat

Top Answerer

Take it to your local post office. Pay to insure the contents. Pay for tracking and proof of delivery. Keep those receipts, in case the seller claims he or she didn't get the return.

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