How to Replace a Medicaid Card

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Since Medicaid is a system handled by the states, each state's process for replacing a Medicaid card is going to differ slightly. If you'd like to get a replacement over the phone, you can call your state's health and human services department to order a new Medicaid card using an automated system. You can also log in to your Medicaid account online to find the form to request a new card.

Method 1
Method 1 of 2:

Talking to a Representative

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  1. Go online to find the number for your state’s health and human services department on their website, most likely under the “Contact Us” page. [1]
    • If you still have your old Medicaid card, look on the card to find the specific number you’ll need to make the call.
    • To find your state's health and human services website, go online and type in your state plus "health and human services" into the search engine.
  2. Most times, to get a new Medicaid card, you won’t speak to a real person. Use the automated system to select a language preference and answer the questions asked of you, ultimately resulting in your replacement Medicaid card. [2]
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  3. Once you’ve made the call, you’ll need to be able to verify your identity. They’ll ask for your Medicaid ID number, social security number, birthday, and address. [3]
    • If you’re not sure what your Medicaid ID is, you’ll need to select the option to speak with a representative.
  4. If you’re near a local social services agency, you can request a new Medicaid card through an in-person visit. The representatives at the agency will be able to walk you through the steps of getting a new card. [4]
    • Go online to find out where your local social services agency is. If you still have your old Medicaid card, you can call the customer service number listed on the card to find the location as well.
  5. This can take anywhere from 10 to 30 days, depending on your state. If you need proof of your Medicaid coverage before your card arrives, use the letter that you were sent stating that you qualify for coverage.
    • Your provider will be able to use the letter to verify your coverage.
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Method 2
Method 2 of 2:

Accessing a Replacement Online

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  1. You can find your state's health and human services website by pulling up a search engine and typing in your state and then "health and human services." [5]
  2. If your state's health and human services website has a tab that says "Medicaid," click on it. If you can’t find the Medicaid page, type in something such as “Medicaid replacement card” into a search box. [6]
  3. Many states will ask you to log in to your Medicaid account before you’re able to request a new card. If you’ve already created an account, you should have your login information in your email. [7]
    • If you don’t have an account, you’ll be able to create one.
  4. Some states may show a “Replacement Documents” tab that you just need to click on. Once you click on this, you’ll be able to select an option to get your replacement card sent to you in the mail. Submit the request once you’re done. [8]
    • Other states may require you to provide additional information before mailing you your card, such as your name, social security number, and birth date.
    • If you can’t find the right page, do a quick online search for instructions for how to access your specific state’s Medicaid replacement card page.
  5. Once you've submitted your online request, your new Medicaid card will be mailed to you. How long it will take to arrive depends on which state you live in, so check the website for specific details.
    • The form that you submit should include the information about your mailed Medicaid card, including the date you should receive it by.
    • Make sure your address is up-to-date so that your card is sent to the right place.
    • Some states mail your new card to you within 10 days, while others take 30 days.
  6. Some states, such as Texas and California, allow you the option to print a replacement Medicaid card out at home. All you have to do is log into your Medicaid account online and start up your printer. [9]
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      Tips

      • If you have questions about this process, call your state’s health and human services department for further assistance. You can find their number by going online and typing in your state followed by “Medicaid help number.”
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      References

      1. ↑ https://pocketsense.com/how-to-replace-a-medicaid-card-12228313.html
      2. ↑ https://pocketsense.com/how-to-replace-a-medicaid-card-12228313.html
      3. ↑ https://pocketsense.com/how-to-replace-a-medicaid-card-12228313.html
      4. ↑ https://pocketsense.com/how-to-replace-a-medicaid-card-12228313.html
      5. ↑ https://www.cms.gov/apps/contacts/
      6. ↑ https://pocketsense.com/how-to-replace-a-medicaid-card-12228313.html
      7. ↑ https://www.hhs.texas.gov/services/questions-about-your-benefits/medicaid-card-questions-answers
      8. ↑ https://www.youtube.com/watch?v=JsDXJO3COU8#t=11s
      9. ↑ https://pocketsense.com/how-to-replace-a-medicaid-card-12228313.html

      About This Article

      Article Summary X

      There are 3 ways you can replace your Medicaid card. First, you can visit your local social services agency in person. Second, you can call your state’s health and human services department. Third, you can visit your state's health and human services website, navigate to the Medicaid page, and log in to your account. Then, click on the “Replacement documents” tab and fill in the form. Whichever way you choose, you’ll need to provide your Medicaid ID and social security numbers to verify your identity. For more tips, including how to print your new Medicaid card at home if you live in eligible states, read on!

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