How to Contact Facebook Support to Report a Problem

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Quickly submit bugs & other feedback to Facebook’s support team
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If you encounter a bug, issue, or problem while using Facebook, report it to resolve it as soon as possible. You can report all types of problems, including errors, login issues, and abusive content, or just provide general feedback. This guide will teach you the easiest ways to report problems to Facebook using the mobile app or website.

Quick Steps

  1. Tap ☰ and select Help & Support .
  2. Tap Report a problem .
  3. Choose how to submit your report.
  4. Provide all relevant details and attach a screenshot if possible.
Section 1 of 4:

Reporting General Problems (Mobile App)

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To contact Facebook about a bug, broken feature, or payment problem in the mobile app, use this method. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

  1. 1
    Tap the Menu icon in the Facebook mobile app ☰ . You'll see it at the top-right corner on Android, and the bottom-right on iPhone and iPad.
  2. 2
    Tap Help & Support . You may have to scroll down a little to see this option.
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  3. 3
    Tap Report a problem . This opens a pop-up with instructions for reproducing the problem.
  4. 4
    Choose how to report the problem.
    • Facebook recommends shaking your phone to report a problem, as this captures important data they can use to troubleshoot the issue. To do this, tap Go back and shake phone , return to where you found the problem, shake your phone, and continue to the next step.
    • If you don't want to shake your phone, scroll down, tap Continue to report , and go to the next step.
  5. 5
    Choose whether to include logs and diagnostics. To make sure Facebook understands the problem you're encountering, tap Include at the bottom. If you don't want to share your logs with Facebook, you can select Don't include , but they may not be able to solve your problem.
  6. 6
    Describe your problem and submit it.
    • If you didn't shake your phone, you'll first need to select the product that gave you trouble, then provide the steps you took to run into the problem. You'll also be asked if you want to attach a screenshot , which can be super helpful.
    • If you did shake your phone, explain any additional information that can help Facebook troubleshoot your problem, and review the screenshots the app captured when you shook the phone.
    • When you're finished, tap the paper airplane icon to send your issue to Facebook. [1]
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Section 2 of 4:

Reporting General Problems (Desktop)

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Use this method to report a bug, broken feature, or payment problem to Facebook when logged in on your computer. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

  1. 1
    Click your profile photo. You'll see it at the top-right corner of Facebook.
  2. 2
    Click Help & Support . Additional options will expand.
  3. 3
    Click Report a problem . Now you'll see two types of reports you can submit.
  4. 4
    Choose a reporting type.
    • If you found a bug, got an error, or can't use certain features, click Something went wrong , then follow the on-screen instructions to submit your report.
    • To provide feedback to Facebook, click Help us improve Facebook instead.
  5. 5
    Choose whether to include logs and diagnostics. To make sure Facebook understands the problem you're encountering, click Include in Report . If you don't want to share logs with Facebook, you can select Don't include in Report , but they may not be able to solve your problem.
  6. 6
    Describe your problem and submit your report. Do your best to describe the issue you encountered accurately so Facebook can adequately address the issue. [2] If possible, capture a screenshot of the problem when it happens and attach it when prompted.
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Section 3 of 4:

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  1. 1
    Use https://facebook.com/login/identify to recover your password. If you can no longer log in to Facebook , visit this page and follow the on-screen instructions to search for the account you want to recover. You can search by name, phone number, Facebook username, or email address. [3] Once you locate your account, follow the on-screen instructions to reset your password. [4]
  2. 2
    Use Facebook's Hacked Account tool to report a hacked account. If you think your account was hacked or are concerned about a friend's account, visit https://www.facebook.com/help/1306725409382822/ to report the issue.
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Section 4 of 4:

Reporting Abuse or Spam

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  1. 1
    Report a profile. To report somebody's Facebook profile , go to their profile on any device, click or tap the three horizontal dots ••• , and select Find support or report. Follow the on-screen instructions to submit your report. [5]
  2. 2
    Report a message. If you received a spammy or harassing message, you can report it directly from the message in Facebook Messenger.
    • On a phone or tablet, open the chat, tap the person's name, tap Report , and follow the on-screen instructions.
    • On a computer, you'll need to go to https://www.messenger.com and sign in. Then, select the conversation, scroll down the right panel to "Privacy & Support," then click Report . Choose a category and follow the on-screen instructions. [6]
  3. 3
    Report a post, photo, video, group, or event. You can use these steps on any platform. [7]
    • Go to the content you want to report.
    • Click or tap the three dots at the top.
    • Select the Report option (e.g., Report photo , Report post ).
    • Follow the on-screen instructions.
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Community Q&A

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  • Question
    My Facebook account is not working properly. I can't access on my account, what should I do?
    Community Answer
    If you can't access to your account, you need to make sure that you're using the right user and password when trying to log in. Maybe you're trying to access on a location where Facebook is blocked. The app opens as normal but you wouldn't be able to login. Besides that, there is a possibility that someone changed your password.
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      References

      1. ↑ https://www.facebook.com/help/186570224871049
      2. ↑ https://www.facebook.com/help/1425096891074204/?helpref=related_articles
      3. ↑ https://www.facebook.com/help/277898572230446
      4. ↑ https://www.facebook.com/help/283100488694834
      5. ↑ https://www.facebook.com/help/319931211461990
      6. ↑ https://www.facebook.com/help/messenger-app/1165699260192280
      7. ↑ https://www.facebook.com/help/319931211461990

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