Your Guide to Resetting or Rebooting Any Sonos Speaker

PDF download Download Article
PDF download Download Article

If your Sonos speaker isn’t working properly, or if you’re transferring it to a new owner and want to erase your data, you may need to reset your speaker. In other cases, all you need to do is power your speaker down and reboot it. In this article, we’ll explain how to factory reset or reboot any Sonos speaker, including the Move, Roam, and Roam SL. We’ll also talk you through how to reset the Sonos app on your phone, tablet, or desktop computer.

Method 1
Method 1 of 6:

Doing a Factory Reset (All Products Except Move, Roam, and Roam SL)

PDF download Download Article
  1. Before you reset your Sonos speaker, you’ll need to turn it off. To do this, disconnect the power cord. [1]
  2. Depending on which model of Sonos speaker you have, the Join button may show an infinity symbol (∞) or a pair of arrows facing each other (→←). Hold down the Join button and reconnect the power cord at the same time. [2]
    • If your speaker doesn’t have a Join button, hold down Play/Pause or Mute instead.
    Advertisement
  3. Once you see the orange and white indicator light flashing, release the Join button. [3]
  4. Once you release the button, the reset process will begin. When it’s finished, the light will change from orange and white to green. [4]
  5. Open the Sonos app on your phone or tablet, then select the Settings tab. Tap System , then Add Product . Follow the prompts to set up your speaker again. [5]
    6. Advertisement
Method 2
Method 2 of 6:

Doing a Factory Reset (Roam and Roam SL)

PDF download Download Article
  1. Find the Power button on the back of your Roam or Roam SL and hold it down until you hear a chime. You should see the status light on the front of the speaker turn off. [6]
  2. Press Play/Pause and keep holding it, then press Power again. This time, release the Power button after you press it. This should turn your speaker back on. [7]
  3. Make sure you don’t let go of the Play/Pause button while your speaker is restarting. Once it turns back on, watch for the status light to flash orange and white, which means it is in Reset mode. Let go of the Play/Pause button. [8]
  4. When the light turns green, your Roam or Roam SL speaker has successfully reset. Open the app and follow these steps to add the speaker back to your system: [9]
    • Select System in the Settings tab.
    • Tap Add Product .
    • Follow the prompts in the app to set up your speaker again.
    5. Advertisement
Method 3
Method 3 of 6:

Doing a Factory Reset (Move)

PDF download Download Article
  1. Before you power off your Move speaker, remove it from its charger. [10]
  2. Locate the Power button on the back of your Move speaker and press it for 5 seconds, or until you hear a chime. You should also see the status light on top of the speaker turn off. [11]
  3. The Join button on the Move has an infinity symbol (∞) on it. Hold down Join and press and release the Power button at the same time to turn the Move back on in Reset mode. [12]
    • If your Move speaker doesn’t turn back on, the battery might be too low. Set it back on the charger and then press the Join and Power buttons.
  4. Once the status light flashes orange and white, release the button. Your Move speaker is now in Reset mode. [13]
  5. Once the reset process is complete, the status light will turn green. [14] Open the Sonos app and follow these steps to set up your speaker again: [15]
    • Select the Settings tab.
    • Tap System .
    • Tap Add Product , then follow the prompts to set up your Move.
    6. Advertisement
Method 4
Method 4 of 6:

Rebooting Your Sonos Speaker (Except Move, Roam, and Roam SL)

PDF download Download Article
  1. To reboot your Sonos speaker without resetting it, start by unplugging it. This will cause your speaker to power down. [16]
  2. After you unplug your speaker, give it at least 10 seconds to power off completely before you plug it in again. [17]
  3. As soon as you plug the speaker back in, it should power back up again. However, give it at least a minute for the system to completely restart. [18]
    • If you’ve already set up your speaker, the status light should turn solid white when it’s finished restarting. If it’s a new unit or if you’ve just reset it, the light will be green.
    4. Advertisement
Method 5
Method 5 of 6:

Rebooting Your Sonos Speaker (Move, Roam, and Roam SL)

PDF download Download Article
  1. If you have a Roam or Roam SL, unplug it from its charger cable or remove it from its wireless charger. If you have a Move, take it off the charger base. [19]
  2. Find the Power button on the back of your Move, Roam, or Roam SL speaker. Hold the button down for at least 5 seconds, or until you hear a chime and the status light turns off. [20]
  3. After 10 seconds have passed, press and release the Power button on the back of the speaker. Give your speaker a minute to finish rebooting. [21]
    • Once your speaker has finished restarting, the status light should turn white. However, if you’ve just reset the speaker or if you’ve never set it up before, the light will turn green.
    4. Advertisement
Method 6
Method 6 of 6:

Resetting the Sonos App

PDF download Download Article
  1. If you want to connect your Sonos app to a new system or account, you’ll need to reset the app. Launch the Sonos app on your phone or tablet to get started. [22]
  2. Once the app is open, locate
    Android 7 Settings
    Settings and tap on it. [23]
    • The Settings tab is located in the lower right corner of the app screen. [24]
  3. In the Settings menu, select App Preferences to open a new menu screen. [25]
  4. Scroll all the way down to the bottom of the App Preferences menu to find the Reset App option. [26] In the confirmation window that pops up, tap Reset to confirm the action. [27]
  5. After you reset the app, you’ll be prompted to restart it. From there, you can set up a new account or log back in and set up your system and preferences again. [28]
  6. If you’re using the Sonos app on a desktop computer instead of a mobile device, the process is a little different. Open the app and click the Help menu at the top of the screen, then select Reset Controller to reset the app. [29]
    7. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      • Before you reset your Sonos speaker, keep in mind that doing a hard reset will erase your registration information, any music saved to your speaker, and any music services that are connected to your speaker. If your speaker isn’t working right, try doing a basic reboot before you reset it completely. [30]
        Thanks
        Helpful 0 Not Helpful 0
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      You Might Also Like

      6 Easy Ways to Use Shortcut Keys to Shut Down a Windows PC
      How to
      Check Your Mouse DPI on Windows & Mac
      How to
      Bring an Off Screen Window Back on Windows
      5 Quick Ways to Change Your Desktop Wallpaper on Windows
      6 Simple Ways to Create a .ZIP File from Files or Folders
      How to
      Copy and Paste on Any Device
      4 Easy Ways to Paste Text Using Keyboard Shortcuts
      How to
      Automatically Shut Down Your Computer at a Specified Time
      How to
      Change a File Extension
      3 Easy Ways to Merge Objects in Blender: Step-by-Step
      3 Easy Ways to Customize EXE Program Icons in Windows
      How to
      Copy and Paste a Link
      How To Refresh a Webpage: Desktop & Mobile
      How to
      Select All
      Advertisement

      References

      1. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      2. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      3. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      4. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      5. ↑ https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
      6. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      7. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      8. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      9. ↑ https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
      1. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      2. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      3. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      4. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      5. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
      6. ↑ https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
      7. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
      8. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
      9. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
      10. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
      11. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
      12. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
      13. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
      14. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
      15. ↑ https://youtu.be/--9oNOSO8Yw?t=12
      16. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
      17. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
      18. ↑ https://youtu.be/--9oNOSO8Yw?t=26
      19. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
      20. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
      21. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product

      About This Article

      Thanks to all authors for creating a page that has been read 25,367 times.

      Is this article up to date?

      Advertisement