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Find out if Route package protection is right for you
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There’s nothing like waiting for a new outfit or gaming console to arrive in the mail only to find it damaged. Instead of watching your hard-earned money go down the drain, Route package protection offers an affordable option for consumers to protect their orders. In this guide, we’ll teach you all about Route and how to file your claims!
Protecting Packages with Route Insurance
Route Package Protection is an optional third-party insurance for partnered retailers like Etsy, Target, Nike, and more that offers an affordable way to cover orders that get lost, stolen, or damaged. Claims should be filed within 365 days of the purchase date.
Steps
Section 3 of 5:
How to File a Claim with Route Package Protection
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Navigate to your Route account. Open the Route app or visit https://claims.route.com/ to navigate to the Resolve Center. On the first page, type the email you purchased with and your order number. Route allows you to use the Route Order Number or the retailer’s order number from your receipt. [6] X Research source
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Select the items you’re filing or as the order issue. Route offers three choices for you: “Where’s my package?” “Damaged” or “Issue unrelated to lost or stolen.” The first choice, “Where’s my package?” should be selected if you suspect your item has been lost, stolen, damaged, or unrelated. You can “report an issue” after receiving the latest tracking update. [7] X Research source
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Verify your personal information and the issue. Once you’ve selected your order issue type, Route will ask you to verify your phone number. You’ll receive a verification code, then you can fill out more details about your order issue.
- If your order arrived damaged, for example, you could say, “I received a glass picture frame shattered in the box.” If possible, upload images of the item in the original packaging. However, Route may ask for photos at a later point. [8] X Research source
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Select your resolution preference. Resolutions are dependent on the retailer you ordered from. Generally, partnered merchants will offer to refund via PayPal, Venmo, prepaid card, or original payment method or replace the item(s) within 1 to 3 business days. Once you choose your preference, you’ll receive an order issue summary in the app or your email. Then, you have to wait for a refund or order replacement to appear! [9] X Research source
- Route allows you to file all claims within a year from the order date or the first tracking checkpoint.
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References
- ↑ https://route.com/
- ↑ https://shoppers.help.route.com/hc/en-us/articles/6052664605975-Route-Sustainability-Initiative
- ↑ https://faq.soylent.com/en-US/route-package-protection-141568
- ↑ https://faq.soylent.com/en-US/route-package-protection-141568
- ↑ https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies
- ↑ https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-to-file-a-claim
- ↑ https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-to-file-a-claim
- ↑ https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-to-file-a-claim
- ↑ https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-to-file-a-claim
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