How to Make Emails Stop Going to Junk: iPhone & iPad Mail

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Keep your most important messages out of the spam folder
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Are you tired of finding important email messages in your Junk folder? While the Mail app on your iPhone or iPad is great at keeping spam out of your inbox, sometimes it moves the wrong message to Junk. Fortunately, you can restore those messages to prevent emails from the same sender from being flagged as spam in the future. This wikiHow article will teach you how to stop emails from going to the Spam or Junk folder on your iPhone or iPad by flagging them as "Not Junk."

Things You Should Know

  • There is no way to disable spam filtering entirely, but you can teach the Mail app to stop flagging important emails.
  • When you move a message out of the Junk folder, the Mail app flags the email as "Not Junk."
  • Once you mark a message as Not Junk, future messages from the same sender should arrive in your inbox instead of the Junk folder.

Steps

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    It’s the blue icon with a white envelope inside. You’ll usually find it on the home screen.
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    It’s at the top-left corner of Mail. This opens the Mailboxes menu.
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    It’s the icon of a mail bin with an “X” inside.
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    Icons will appear at the bottom of the screen.
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    It’s the second icon from the left at the bottom of the screen. A list of folders will appear.
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    This moves the selected message to the Inbox. Future emails sent by the same email address should now arrive in your Inbox rather than the Junk folder. [1]
    • This will only affect emails from the same exact email address. If a sender changes their email address (even if it's from the same domain name), their future messages may be flagged as spam again.
    • You may have to repeat this process a few times to prevent the Mail app from miscategorizing a sender as a spammer.
    • If a sender's messages keep showing up in your Junk folder, try adding their email address to your contacts. If that doesn't help, contact iCloud support at https://support.apple.com/icloud . Scroll to the bottom of the page and click Start now under "Get Support."
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      References

      1. ↑ https://support.apple.com/en-us/HT202315

      About This Article

      Article Summary X

      1. Open the Mail app.
      2. Tap the left-pointing arrow.
      3. Tap Junk .
      4. Tap the message.
      5. Tap the folder icon.
      6. Tap Inbox .

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