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Western Union can be a convenient way to send and receive money. People often use it to pay bills or their rent, or to pay for certain purchases without using their checkbook or debit card directly. To keep track of money you have transferred through Western Union, you can go to their tracking website, or use other convenient methods through their various customer service options.
Things You Should Know
- Visit the Western Union website's tracking page at https://www.westernunion.com/es/en/track-transfer.html .
- Choose if you are the sender or receiver. Enter the tracking number or sender’s phone number, select the receiver’s country, and enter the transfer amount.
- Click the blue “Track Transfer” box at the bottom of the screen to complete the process.
Steps
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Go to the Western Union website to find the tracking page. Go to https://www.westernunion.com/es/en/track-transfer.html to access the transfer tracking homepage find out if a money transfer went through. You will need Internet access, a computer, and some basic information about the transfer to use this method. [1] X Research source
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Choose if you are the sender or receiver of the transfer. The first question on the tracking webpage asks whether you sent the money or if you are receiving the money. Click on the bubble next to the correct answer for you. [2] X Research sourceAdvertisement
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Enter either the tracking number or the sender’s phone number. The second question asks you to enter either the MTCN, or tracking number of the transfer, or the sender’s phone number. If you are the receiver of the transfer and you were picking up cash in person, the sender should have given you the MTCN when they made the transfer. [3] X Research source
- If you are the sender of the money, you should have received the MTCN when you made the transfer. Or, you can enter your phone number instead.
- If you don’t have either the MTCN or the sender’s phone number, click on the blue link at the bottom of the page that says “Don’t know the MTCN or sender’s number?”
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Choose the receiver’s country and the amount of the transfer. The third question asks you to choose the receiver’s country from a dropdown menu. If you are the receiver, choose the country where you are currently residing. If you are the sender, choose the location of the person to whom you sent the money. [4] X Research source
- The fourth question asks you to enter the amount of the transfer. Type in the monetary amount of the transfer and choose the type of currency it was sent in from the dropdown menu.
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Enter the security code. At the bottom of the screen, you will see a 6-character code consisting of letters and numbers. Type this code into the box right below it. Click the blue “Track Transfer” box at the bottom of the screen when you are finished answering all 5 questions on the page. [5] X Research source
- The security code is a feature that tells the company that you are an actual person and not a hacker robot.
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Log into your profile to see your transfer history. If you sent the transfer using the Western Union transfer webpage and created a profile, you can click on the “Log In” button in the top right corner of the webpage. On the login page, enter your email address and password to login to your account. [6] X Research source
- Having an account profile will allow you to see your entire transfer history for the past 90 days.
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Call 1-800-CALL-CASH from a phone in the U.S. to track a transfer by phone. If you’d prefer to talk to a representative on the phone and you’re in the U.S., use a phone to call the customer service number. You’ll need some information about the transfer, such as the MTCN number or the sender’s phone number, when you call.
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Download the Western Union mobile app to track transfers 24/7. From your mobile device, go to the Western Union customer service page. Scroll down to the box that says “Download Our App” under Via WU App and click on the box to set up an account through the Western Union app.
- You will need an Android, iPhone, or iPad device to use the mobile app feature.
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Visit a Western Union location to track a transfer in person. To find a Western Union location near you, go to the customer service homepage. Scroll down to the box that says “Find Your Nearest Agent” and click on the box.
- You will be instructed to enter your country and postal code on the location finder page.
- Bring information about the money transfer that you want to track, such as the MTCN or the sender’s phone number, when you go to the Western Union location.
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Community Q&A
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QuestionHow do I find my MTCN number in America?Community AnswerThe Money Transfer Control Number is provided by the sender when using services like Western Union or MoneyGram. Check the receipt or confirmation from the sender or the money transfer service. It is a unique tracking number assigned to each transaction and is necessary for tracking or picking up the transfer.
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QuestionHow can I find out if a money order I received is legitimate?Community AnswerExamine it for security features like watermarks, security threads, and color-shifting ink. Make sure the amount matches what you expect and that all details are correct. Contact the issuer directly using the contact information on the money order to confirm its authenticity. They can verify if it's legitimate and provide guidance on how to proceed with cashing or depositing it, allowing you to handle the money order safely and avoid potential fraud.
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QuestionHow do I track a refund?Community AnswerFirst check your account where you made the purchase for transaction history or refund notifications. If there are no updates, contact the merchant or service provider with your order details for confirmation. If needed, reach out to your bank or card issuer to verify the refund status and availability.
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References
- ↑ https://www.westernunion.com/es/en/track-transfer.html
- ↑ https://www.westernunion.com/es/en/track-transfer.html
- ↑ https://www.westernunion.com/es/en/track-transfer.html
- ↑ https://www.westernunion.com/es/en/track-transfer.html
- ↑ https://www.westernunion.com/es/en/track-transfer.html
- ↑ https://www.westernunion.com/es/en/login.html
About This Article
Article Summary
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You can easily track a Western Union money transfer online or by phone. On a computer, go to the Western Union website’s tracking page. Enter your tracking number or the sender’s phone number, the receiver’s country and the amount transferred. Alternatively, download the Western Union app on your phone to track your transfers. You can also call Western Union directly for an update. You’ll need your tracking number or the sender’s phone number. For more tips, including how to find your nearest Western Union, read on!
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