iPhone + Windows Screen Recording Not Working? Simple Fixes

PDF download Download Article
Simple fixes for screen recoding errors on Windows and iOS
PDF download Download Article

Is your Screen Record button greyed out or otherwise not working for you? Whether you're having trouble recording the screen in Windows 10 or 11 with Xbox Game Bar or on your iPhone, there's usually an easy fix. This wikiHow article will help you figure out why you can't screen record on your PC or iPhone, and teach you how to fix the most common problems.

Things You Should Know

  • Certain apps with copyrighted content may not allow you to screen record while that app is open.
  • If you're using Windows Xbox Game Bar, make sure it is enabled first.
  • If you're using an iPhone, the most common reason that you can't screen record is because of restrictions set in Screen Time.
Section 1 of 2:

Windows 10 and 11

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/63\/Why-Can%27t-I-Screen-Record-Step-1.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-1.jpg","bigUrl":"\/images\/thumb\/6\/63\/Why-Can%27t-I-Screen-Record-Step-1.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Some services, like Netflix and Disney Plus, won't allow you to screen record to prevent copyright infringement. For example, if you're trying to screen record Netflix on Windows, you'll see an error like, "Screen recording failed to save due to 5823," or the screen will freeze. It may also look like it's recording, but you wind up with a black screen in your resulting video.
    • Many web browsers now prevent you from screen recording DRM-protected content. If you're trying to screen record a movie or TV show on a streaming platform, you can try playing it in Google Chrome with hardware acceleration disabled. To disable this feature, open Chrome, go to â‹® > Settings > System and uncheck "Use hardware acceleration when available."
    • You can also take screenshots using some workarounds and plugins .
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a6\/Why-Can%27t-I-Screen-Record-Step-2.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-2.jpg","bigUrl":"\/images\/thumb\/a\/a6\/Why-Can%27t-I-Screen-Record-Step-2.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If Game Bar is disabled, you can press the keyboard shortcut Win + Alt + R to record your screen, but you won't find the recorded file afterwards. To enable Game Bar, press Win + i to open Settings, go to Gaming > Xbox Game Bar , and toggle on the feature. [1]
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b2\/Why-Can%27t-I-Screen-Record-Step-3.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-3.jpg","bigUrl":"\/images\/thumb\/b\/b2\/Why-Can%27t-I-Screen-Record-Step-3.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you see the error 0x82323007, you may need to enable Xbox App Services. Here's how:
    • Press Ctrl + Shift + Esc to open Task Manager.
    • Click the Startup or Startup apps tab.
    • If you see "Disabled" next to "Xbox App Services," right-click it, then click Enable .
    • You can also try disabling and re-enabling "Record in background while I'm playing a game" if the error pops up when you're attempting to screen record your gameplay.
    • If you have lots of previous captures in the Captures folder, clear it out and see if that gets rid of the error.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6b\/Why-Can%27t-I-Screen-Record-Step-4.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-4.jpg","bigUrl":"\/images\/thumb\/6\/6b\/Why-Can%27t-I-Screen-Record-Step-4.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you don't have enough space on your hard drive for your screen recording, the recording will fail. Free up space by uninstalling programs that you don't use and using Storage Sense .
    • Error 0x82323619 will pop up if Xbox Game Bar determines that you don't have enough room to store a recording.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e4\/Why-Can%27t-I-Screen-Record-Step-5.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-5.jpg","bigUrl":"\/images\/thumb\/e\/e4\/Why-Can%27t-I-Screen-Record-Step-5.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You may find that you can record video, but everything you're saying is missing from the recording. If you're trying to add your own voice to the screen recording, make sure your microphone is enabled.
    • On Windows 10, right-click the sound icon in your taskbar, then select Sound > Recording . If your microphone isn't on, right-click it and click Enable . Click Ok to save your changes, then you can close the window.
    • On Windows 11, right-click the sound icon, select Volume mixer , and make sure the correct microphone is selected under "Input."
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/37\/Why-Can%27t-I-Screen-Record-Step-6-Version-2.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-6-Version-2.jpg","bigUrl":"\/images\/thumb\/3\/37\/Why-Can%27t-I-Screen-Record-Step-6-Version-2.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-6-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Too many processes running may adversely affect your recording, so make sure you don't have any unused apps open. To close any open apps, press Ctrl + Shift + Esc to open Task Manager, click Processes , then end any tasks you don't need.
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5d\/Why-Can%27t-I-Screen-Record-Step-7.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-7.jpg","bigUrl":"\/images\/thumb\/5\/5d\/Why-Can%27t-I-Screen-Record-Step-7.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you notice that your screen recording is wonky, black, or missing frames, you may have an outdated graphics driver. Update it by opening Device Manager and locating your graphics driver under "Display Adapter." Right-click it and click Update driver > Search automatically for updated driver software .
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b9\/Why-Can%27t-I-Screen-Record-Step-8.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-8.jpg","bigUrl":"\/images\/thumb\/b\/b9\/Why-Can%27t-I-Screen-Record-Step-8.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Sometimes, refreshment is all your computer needs to work properly. Restart your PC, then try screen recording again.
    9. Advertisement
Section 2 of 2:

iPhone

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/37\/Why-Can%27t-I-Screen-Record-Step-9.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-9.jpg","bigUrl":"\/images\/thumb\/3\/37\/Why-Can%27t-I-Screen-Record-Step-9.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If Content Restrictions are enabled for , you won't be able to record the screen.
    • Open your iPhone's Settings app and go to Screen Time > Content & Privacy Restrictions > Content Restrictions . Scroll down and make sure it says "Allow" next to "Screen Recording." If it doesn't, tap Screen Recording , then tap Allow . [2]
    • Once you do this, the icon in Control Center will be darker so you can tap it .
    • If you don't have the PIN for Screen Time, such as if you're using a child account on an iPhone, you can't remove this restriction.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bb\/Why-Can%27t-I-Screen-Record-Step-10.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-10.jpg","bigUrl":"\/images\/thumb\/b\/bb\/Why-Can%27t-I-Screen-Record-Step-10.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you don't have enough storage, the screen record will fail. To check your storage, go to Settings > General > iPhone Storage .
    • You can free up space using iCloud or by optimizing your photo storage.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/40\/Why-Can%27t-I-Screen-Record-Step-11.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-11.jpg","bigUrl":"\/images\/thumb\/4\/40\/Why-Can%27t-I-Screen-Record-Step-11.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    While this battery-saving feature is active, screen recording may fail. To turn off Low Power Mode , tap the battery icon in Control Center, or go to Settings > Battery and make sure the toggle is off.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d3\/Why-Can%27t-I-Screen-Record-Step-12.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-12.jpg","bigUrl":"\/images\/thumb\/d\/d3\/Why-Can%27t-I-Screen-Record-Step-12.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Operating system updates usually provide bug and glitch fixes, so if you're running an older iOS version, you may be having issues. To update your iPhone , go to Settings > General > Software Updates .
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1d\/Why-Can%27t-I-Screen-Record-Step-13.jpg\/v4-460px-Why-Can%27t-I-Screen-Record-Step-13.jpg","bigUrl":"\/images\/thumb\/1\/1d\/Why-Can%27t-I-Screen-Record-Step-13.jpg\/v4-728px-Why-Can%27t-I-Screen-Record-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Some services, like Netflix and Disney Plus, won't allow you to screen record to prevent copyright infringement. For example, if you're trying to screen record Netflix on an iPhone, you'll see an error like, "Screen recording failed to save due to 5823" or the screen will freeze. In this case, you won't be able to screen record your iPhone while these copyrighted videos are playing.
    6. Advertisement

Join the Discussion...

WikiZebraGlider531
34
WikiZebraGlider531 posted on 09/04/24 11:27 PM
I'm looking for a way to screen record sound and video on Windows and want recommendations on what software or tools I should use. It'd be great... Read More
WikiKoalaChaser891
WikiKoalaChaser891 posted on 09/05/24 12:02 PM
One of my favorite programs for screen capturing is OBS, and I know a ton of streamers also use it. You can choose which windows to record and or... Read More
Ken Colburn posted on 09/05/24 4:37 PM
Both Windows 10 and 11 have the ability to bring up a Windows screen recorder. With the shortcut, you press the Windows key and the letter G. Thi... Read More

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      You Might Also Like

      11 Possible Fixes to Solve the "Mobile Network Not Available" Error on Android
      "No Bootable Devices Found" Error: 6 Easy Fixes
      How to
      Completely Uninstall the Riot Games Client & Vanguard
      How to
      Repair an Electric Fan
      How to
      Test the Power Supply Unit (PSU) in Your PC
      7 Ways to Fix a PS4 Controller That Won't Charge
      8 Easy Fixes for iPhone Messages that Won't Finish Indexing
      How to
      Fix Blinking Orange Light on Fujifilm Instax Mini 11
      How to
      Easily Update Your Graphics Drivers on Windows or Mac
      What Causes Green Lines on an iPhone Screen? Plus How to Fix Them
      Freeze & Crash a Chromebook with Simple URLs
      How to
      Fix and Replace a PopSocket Top, Funnel, and Base
      How to
      Fix a Javascript Error in Windows 10
      How to
      Increase Bass on a Windows PC or Mac Computer
      Advertisement

      References

      1. ↑ https://support.microsoft.com/en-us/windows/record-a-game-clip-on-your-pc-with-xbox-game-bar-2f477001-54d4-1276-9144-b0416a307f3c#ID0EDD=Windows_11
      2. ↑ https://support.apple.com/en-us/HT201304

      About This Article

      Thanks to all authors for creating a page that has been read 26,816 times.

      Is this article up to date?

      Advertisement