How to Cancel an Uber Request on the App: An Easy Guide

PDF download Download Article
Plus tips on avoiding cancellation fees while canceling an Uber trip
PDF download Download Article

Need to quickly cancel your Uber ride—either because you found a better option or don’t want the ride anymore for some reason? In this article, we’ll teach you how to cancel a ride you’ve ordered through the Uber app without getting charged a fee, including rides before and after they’ve been matched with a driver (and rides you’ve scheduled in advance). Read on for a complete and detailed guide to managing the cancellation of your Uber rides!

Changing or Canceling Your Uber Ride

To cancel an Uber ride request, tap the 3-dot button next to Ride details and select Cancel ride from the bottom of the menu. Then, select Yes, cancel to confirm. You may be charged a cancellation fee if you cancel after 2 minutes. For popular FAQs on canceling an Uber, jump to more common questions .

Section 1 of 4:

Canceling a Ride Before a Driver Match

PDF download Download Article
  1. 1
    Tap the 3-dot button next to “Ride details.” From the Uber app, locate the 3-dot button ; it’ll be on the right side of a box labeled Ride details . Selecting this button will open up a new menu with your full ride details. [1]
    • You can cancel an Uber request before or after getting a match—even if the driver is en route to your location.
    • However, the sooner you send the cancellation request, the less likely you’ll get a cancellation fee.
  2. 2
    Select Cancel ride from the Ride details menu. You’ll see this option near the bottom of the Ride details menu. The Cancel ride button is grey with a red font, just above a black button that says Close .
    Advertisement
  3. 3
    Choose your reason for canceling the request. After selecting Cancel ride , you’ll see a list of reasons for canceling. This step is optional—but if you don’t mind sharing, choose an option explaining why you want to cancel the ride.
  4. 4
    Select Yes, cancel to finalize the cancellation. Your ride will be canceled immediately, and you won’t be charged a cancellation fee since no driver was assigned to your request yet. It’s as simple as that! [2]
    • Alternatively, if you reconsider, you can select No (next to the Yes, cancel button) to keep your ride.
    5. Advertisement
Section 2 of 4:

Canceling a Ride After a Driver Match

PDF download Download Article
  1. 1
    Tap the 3-dot button next to “Ride details.” After getting assigned a driver, you’ll see the driver’s name, car type, Uber rating, and license plate number below a box labeled Ride details . In the box, you’ll see a box with three dots to the far right; select that 3-dot button to open up your full ride details.
  2. 2
    Select Cancel ride from the Ride details menu. This option is the second-to-last, near the bottom of the Ride details menu. It’s a grey button with Cancel ride in a bold red font. Tapping this option will bring you to the next stage of cancellation!
  3. 3
    Select a reason for canceling your request. Next, you’ll see a list of reasons for canceling, including options like ordering the ride by mistake or picking the wrong ride type. This step is optional—but if you don’t mind sharing, choose an option explaining why you want to cancel the ride.
  4. 4
    Tap Yes, cancel to confirm the cancellation. This will cancel your ride immediately. You may be charged a cancellation fee depending on how long after being matched with a driver you cancel the request. Uber cancellation fees vary by location and how busy the app is at the time—but the app will always show you the fee before you confirm the cancellation. [3]
    • Generally, you can avoid cancellation fees by canceling within 2 minutes of ordering the ride (or sometimes more, up to 5 minutes).
    • Additionally, if your driver is over 5 minutes late, you can cancel your ride for free.
    • If you’re canceling an Uber Share ride, you can only cancel a request without getting a fee for the first 2 minutes after a driver accepts it. [4]
    5. Advertisement
Section 3 of 4:

Canceling a Scheduled Ride

PDF download Download Article
  1. 1
    Tap on “Activity” in the Uber app. Open your Uber app (if you haven’t already) and look for the tabs at the bottom of your screen. The Activity tab should be the third from the left, between Services and Account . [5]
  2. 2
    Select the upcoming scheduled ride you want to cancel. On the Activity tab, you’ll see a section labeled Upcoming with any scheduled rides listed below. To proceed, tap on the ride you want to cancel. [6]
    • If you have multiple trips scheduled, scroll until you find the one you want to cancel.
    • The section below Upcoming is Past , summarizing your past Uber rides.
  3. 3
    Tap “Cancel” at the bottom of the page. When you select your scheduled ride, you’ll see a heading labeled Reservation details , followed by your route and payment method. Scroll down to the bottom of the page, where there should be a Cancel button with a red font, and select it. [7]
    • Alternatively, if you want to change the ride, tap the Edit button next to the scheduled time or your payment method.
  4. 4
    Choose “Cancel reservation” to confirm the cancellation. After tapping Cancel , you’ll see another page pop up asking if you’re sure you want to cancel. If you want to proceed, tap Cancel reservation , and your scheduled ride will be fully canceled. [8]
    • You will not be charged a cancellation fee if you cancel before any driver accepts your ride.
    5. Advertisement
Section 4 of 4:

Uber Cancellation Fees

PDF download Download Article
  1. Cancellation fees are usually around $5 to $10. Again, cancellation fees are dependent on the ride itself and how long after requesting it you try to cancel. Typically, cancellation fees cost at least $5 and can cost as much as $10, with fees getting higher the later you request the cancellation. [9]
    • Additionally, if you cancel after the ride begins, you’ll likely be charged the minimum fare instead.
    • Cancellation fees may also apply if your driver cancels after waiting for you for a specific amount of time (usually 5 minutes, or 10 to 15 for Comfort and Premium).

Common Questions: Uber Cancellation Charges

Can I cancel an Uber ride without a charge or penalty?

You can avoid getting charged for an Uber ride cancellation if you cancel within 2-5 minutes of requesting. However, this timeframe can vary depending on your location.

Why does Uber have cancellation fees?

Cancellation fees ensure drivers get paid for their time and effort. By the time you cancel a ride, the driver matched to you may already have driven part of the way to pick you up.

Why is Uber charging me every month?

If you have Uber One, you will be charged monthly as it renews automatically. To stop the charges, you'll need to cancel the membership.

How do I cancel an Uber membership?

To cancel an Uber membership, go to your account and tap Uber One . Select Manage Membership , and then select End Membership . You'll still have full membership benefits until the end of your billing cycle.

Video

Tips

Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Submit
Thanks for submitting a tip for review!
Advertisement

Warnings

  • Canceling more than 2-5 minutes after ordering your Uber when your driver is on schedule will result in a cancellation fee.
    Thanks
    Helpful 0 Not Helpful 0
Advertisement

You Might Also Like

How to
Invite Friends for Uber Credits
How to
Use Uber for the First Time: Complete Beginner's Guide
How to
Sign Up for Uber
How to
Delete Your Uber Ride History (Mobile & Desktop)
How to
Split an Uber Fare to Share the Cost of a Ride
Requesting More Than One Uber at a Time: Is it Possible?
2 Simple Ways to Install and Download the Uber App
How to
Get Paid As an Uber Driver
How to
Become a Delivery Driver for UberEATS
How to
Update the Uber App on an iPhone or iPad
How to
Set Your Trip Preferences in Uber Driver
How to
Change Your Navigation App in Uber Driver
How to
Add a Stop During a Ride on Uber
6 Easy Ways to Contact Uber Eats About Order Issues
Advertisement

References

  1. ↑ https://help.uber.com/en/riders/article/canceling-an-uber-trip?nodeId=56270015-1d1d-4c08-a460-3b94a090de23
  2. ↑ https://help.uber.com/en/riders/article/canceling-an-uber-trip?nodeId=56270015-1d1d-4c08-a460-3b94a090de23
  3. ↑ https://help.uber.com/en/riders/article/canceling-an-uber-trip?nodeId=56270015-1d1d-4c08-a460-3b94a090de23
  4. ↑ https://help.uber.com/en/riders/article/what-is-share?nodeId=6d67c3a7-4656-40e7-aacf-567f08f6d225
  5. ↑ https://help.uber.com/en/riders/article/canceling-an-uber-trip?nodeId=56270015-1d1d-4c08-a460-3b94a090de23
  6. ↑ https://help.uber.com/en/riders/article/canceling-an-uber-trip?nodeId=56270015-1d1d-4c08-a460-3b94a090de23
  7. ↑ https://help.uber.com/en/riders/article/canceling-an-uber-trip?nodeId=56270015-1d1d-4c08-a460-3b94a090de23
  8. ↑ https://help.uber.com/en/riders/article/cancellation-fees-explained?nodeId=069853a3-f014-40a3-ad58-88ef56b1b27f
  9. ↑ https://youtu.be/LggzxxYpsGQ?t=174

About This Article

Article Summary X

To cancel an Uber request, open the Uber app and tap on your driver’s card. From here, tap “Cancel,” which is next to the “Contact” button below your driver’s name and picture. If you cancel your trip 2 to 5 minutes after ordering your ride, you may be able to avoid being charged a cancelation fee. You can also cancel without a fee if your driver is more than 5 minutes late picking you up. However, when you use UberPOOL, you’ll be charged a $2 cancellation fee immediately after ordering your ride, and you can be charged a $2 no-show fee if you’re 2 minutes late to your pickup. To learn how to cancel a scheduled ride on Uber, keep reading!

Did this summary help you?
Thanks to all authors for creating a page that has been read 524,871 times.

Reader Success Stories

  • Lisa Lawrence

    Jun 11, 2017

    "Been searching the Uber site for 20 minutes, trying to figure out how to change the pickup time for a prescheduled ..." more
    Rated this article:
More reader stories Hide reader stories
Share your story

Is this article up to date?

Advertisement