How to Contact miHoYo

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miHoYo is the developer of Honkai Impact 3rd and Genshin Impact, two popular role-playing games. If you encounter a problem with either of these two games, fortunately there is a way to contact them quickly. This wikiHow will show you how to contact miHoYo.

Method 1
Method 1 of 2:

Inquiring about Genshin Impact

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    Contact genshin_cs@hoyoverse.com for general inquiries. This email address can be used even if you do not have an account or cannot log into your account or run the game. This will allow you to get support right away for the game.
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    This will allow you to report an issue or a bug to the developers of miHoYo or provide suggestions for future game ideas. Open the Paimon menu then select "Feedback".
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    A list of common issues is present in the top box. If your issue is not listed, then select "Send Feedback".
    • If you just have general suggestions for future game content, then you can use the "Suggestions Box" instead.
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    Whether you like something about the game or are having trouble with something about the game, you can leave them feedback. miHoYo will do their best to resolve the issue and contact you about it.
    • miHoYo will not give answers to puzzles, but if for some reason a puzzle is unsolvable, you can contact them about it to investigate.
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    This will send the feedback to miHoYo's support team. You will also see responses to any inquiries here.
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Method 2
Method 2 of 2:

Inquiring about Honkai Impact 3rd

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    Contact honkai3rd_global@hoyoverse.com for general inquiries. This email address can be used even if you do not have an account or cannot log into your account or run the game. This will allow you to get support right away for the game.
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    This will allow you to report an issue or a bug to the developers of miHoYo or provide suggestions for future game ideas. Select the phone on the Honkai main menu. This is located in the bottom right corner of the screen. Then select "Support".
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    A list of common issues is present in the top box. If your issue is not listed, then select Contact CS (customer support).
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    Whether you like something about the game or are having trouble with something about the game, you can leave them feedback. miHoYo will do their best to resolve the issue and contact you about it.
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    This will send the feedback to miHoYo's support team. You will also see responses to any inquiries here.
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Community Q&A

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  • Question
    My account got banned and I haven't done anything, how can I get it back?
    Aasim
    Top Answerer
    If your Genshin/Honkai account has been banned, you can appeal the ban by email. Explain what your side of the story is so they are clear about what you mean by "I haven't done anything."
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 17 Helpful 28
  • Question
    What happens if you get a negative balance?
    Aasim
    Top Answerer
    A negative balance occurs if, for some reason, you acquired in-game goods via fraudulent means or if your bank disputed or reversed a charge. If this happens, then you will have one week to resolve the payment issue before your account is suspended.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 1 Helpful 14
  • Question
    I have been charged multiple times for the same purchase. How do I resolve it?
    Aasim
    Top Answerer
    miHoYo, like many game developers, has a no refund policy, but if you believe you did not make the purchases, you can contact miHoYo to try to get the issue resolved. If you attempt to do a charge back, it is possible that your account is banned.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
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      • Because miHoYo's Genshin and Honkai games have millions of players and a very small support team, it may be a while before you get the help needed. In some cases, you may get an automated response from Paimon or AI-Chan.
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