Q&A for How to Win a Complaint Dispute With Verizon Wireless

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Question

How do I contact Verizon and make them do what I want them to do?

Community Answer

File a complaint with the Better Business Bureau. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems.

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Question

How can I get a copy the contract I signed and agreed on?

Community Answer

Log into your MyVerizon account and click on the "receipt" link under the My Billing tab.

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Question

Is there really a $35 restocking fee on returned merchandise?

Community Answer

Yes. That is a standard industry practice. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. The $35 fee helps to recover some of that revenue loss.

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Question

I have been treated rudely, consistently. What can I do?

Community Answer

Record the names, dates, and times of each call, then report it to a manger in customer care. You can also ask to be transferred to executive relations.

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Question

What do I do if Verizon did an unauthorized withdrawal and overdrew my account?

Community Answer

Call the number on your bill and tell them what happened. They should be able to clear this up for you, and hopefully give you a credit. If you don't have a contract, you can also threaten to leave, this will make them more likely to help you. If none of these work, just go to your local Verizon wireless store and explain the problem to them.

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Question

Verizon had me send back a tablet and said when they received it I would get a credit for it. Now they want me to pay for the tablet, but they will not send it back. I am elderly and feel that I am being taken advantage off. How do I proceed?

Community Answer

You should call customer support and explain your problem. If you think it is unfair, ask them for an explanation for their terms.

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Question

They had a promotion for returning an iPhone 5 and paying $99 for an iPhone 6. Now I am being charged for the entire amount of the phone. What should I do?

Community Answer

Threaten to drop the coverage. You may not get the original deal, but they will settle with you in some way.

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Question

I bought a phone and returned it in Oct. I had set up a prepayment from my credit card. I assumed when I returned the phone that they would cancel the service. They did not. What should I do?

Community Answer

Phone and service contract are two different things. If you signed up for service, you have a line. That line requires monthly subscription, around $40. If you want to cancel the line shortly after starting, you will pay a cancellation fee. Contracts usually ends after 24 months, but if not, then if you just want to cancel the line, you pay. That goes with any cell phone service provider you go to. It is not exclusively for Verizon.

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Question

How can I verify that I have an unusually high data rate this month?

Community Answer

Try to see how much data you used and compare it to a similar plan with one of their competitors. Repeat this until you find a cheaper option. Then present it to them and threaten to leave their network if they don't give you that deal.

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Question

How can I contact Verizon about a billing dispute?

Community Answer

Send an email. They should have the email address on their website. Go to the bottom of their page and there should be a sub category titled 'Contact Us.'

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Question

What do I do if I was overcharged by a Verizon Wireless vendor?

Community Answer

I highly recommend you keep each and every month's statement (paper or digitally) on file; it's well worth it for you down the road, simply because most of the mistakes Verizon make are the same mistake and it is spread out over several months. Do your homework first; research when the wrong charges started; log it down and then call Verizon customer service with the total as well as the date and the reason for the charges. It's very important that you log the time and the date and the name of the agent who helped you. I highly recommend that you call as soon as you discover the wrong charges.

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Question

How do I complain about my phone's signal with Verizon Wireless?

Community Answer

Poor coverage from Verizon is unacceptable because they are capable of solving the problem. However, it is not routinely normal for Verizon to be aware of the poor coverage unless customers report it asap. Contact Customer Support (*611 from your cell phone or call Eight zero zero nine two two zero two zero four to report poor coverage.

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Question

I recently had a conversation in chat on my Verizon phone. The man was very rude to me, so when we ended the call I gave him a bad review, so he then texted me nasty messages. What can I do?

Kelly Kelly

Community Answer

Report it to Verizon Security. Call the customer service number ask for management and advise you are requesting to report it to security.

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Question

What do I do if the Verizon sales associate verbally offered a promotional price for a phone but I got billed the regular price?

Community Answer

Call customer care. Anytime a rep logs into your account and makes changes, the SSO is logged. Explain the situation and give any documents you have to them, they usually side with you. If not, ask for a supervisor.

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Question

How can I get Verizon to stop referring me to collection agencies and leaving a bad report on my credit for a bill that was settled?

Community Answer

Speak with someone at Verizon Recovery Services. Be patient and polite and take your own notes and make them note your account. You will most likely get the results you want. Verizon has some of the best customer service. If you must, go further to perhaps the corporate level and then you will have to submit a 'Notice of Customer Dispute Form' found on their website.

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Question

How do I stop Verizon Wireless from suspending services one week early even though the bill is paid in full each month?

Community Answer

They shouldn't be suspending service at all if your bill is paid. Maybe try AutoPay, as you get discounts for having it as well. But call them to see why this is happening. If they cannot remedy things, find a new provider who can.

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Question

I have never had a Verizon phone or account. Someone opened a Verizon account under my name, illegally and without my knowledge. Now, collection agency is coming after me. What do I need to do?

Community Answer

Dispute it on your credit report. And don’t give the collections agency any personal information. Seek help from a consumer affairs advocate or lawyer.

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