How to Troubleshoot & Repair a Washer That Doesn’t Drain

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Get your washer to drain by unclogging it or replacing damaged parts
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When a washer won’t drain, it’s usually because there’s a clog or the pump is broken. If you figure out what’s causing the issue, you may be able to fix it yourself. To find out what’s preventing your washer from draining, you’ll need to access the parts of your machine to check for damage or clogs. Then, you can clear out any clogs or replace the broken parts.

Things You Should Know

  • Unplug your washer and scoop out the standing water. If you have a wet/dry vacuum, you can use this instead. Remove the access panel and check if the drain hose or pump is damaged or clogged.
  • To remove a clog, grab and pull the debris with needle nose pliers or use a plumber’s snake. Then, plug in and turn on your washer to see if it drains.
  • If your pump is damaged, get a replacement that fits your machine. Find your washer's model on the metal plate inside the drum.

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Method 1
Method 1 of 3:

Diagnosing Your Problem

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  1. Your washing machine won’t drain if it thinks the lid is open. To check if the lid sensor is broken, find the piece on your lid that presses down when the lid closes. Then, press this switch down and listen for a click or check for a “lid closed” light on your washing machine, depending on your model. If your switch doesn’t seem to be working, you may have a broken lid switch that needs replacing.
    • You can order a new switch online or buy one from your local appliance store. You could also hire an appliance technician to replace it for you.
  2. Shift your washer away from the wall so you can access the power cord. Carefully pull the cord out of the socket so that the washer isn’t connected to a power source. This will limit your risk of getting electrocuted while you work on the machine. [1]
    • Don’t try to handle the water in the machine until it’s unplugged. You probably don’t need to worry, but it’s best to be safe.
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  3. You need to drain the machine before you can work on it. First, remove any clothing that’s still in the washer drum. Then, use a plastic bucket or large pot to scoop the water out of the machine. Pour the water down the sink or bathtub to dispose of it. [2]
    • This is typically the easiest way to remove water if you’re new to home repairs.
    • Place your clothes in a large container, the sink, or the bathtub. They’ll likely be sopping wet, so they can damage some surfaces, such as your flooring.
    • You could also disconnect the hose and place the end in a bucket to drain the water. Make sure the bucket and hose are lower than the port in the washing machine so it drains.
  4. Your pump will be at the bottom of your washer on either the front or the back. Typically, you’ll see 2 small screws at the bottom of the front panel of your washer if it’s accessible in the front. If you don’t see these 2 screws, your machine is likely accessible from the back. [3]
    • Typically, top loading washers are more likely to be accessible from the front.
    • Check your owner’s manual to locate the machine’s pump.
  5. Use your screwdriver to carefully unscrew each of the screws. Place the screws in a safe spot so you can replace them later. As you remove the screws, hold the panel in place so it doesn’t fall off before you’re ready. [4]
    • These screws are typically at the corners of the panel near the bottom of the machine.
    • Some washers have a small black panel or flap that allows you to access the pump without removing the entire panel.
  6. Grasp the bottom of the panel with both hands, then slowly lift it forward. As you lift, the top portion of the panel should unhook from the top of the machine. When it does, carefully remove the panel and set it aside. [5]
    • The panel will likely feel heavy, so make sure you have a good grip on it.
  7. You should see 3 hoses attached to the back of your washer. The drain hose will be grey, while the hot water is red and the cold water is blue. Look at the grey hose to see if it looks dented, crushed, or bent, which will make it hard for the washer to drain. If it’s damaged, straighten out the hose or get a replacement from a home improvement store. [6]
    • If you don’t notice any damage, you might have a clog or another damaged part.
  8. The pump is always at the base of the machine, typically at the back or front so you can easily access it. The pump will be round and cylindrical with a base, and you’ll see the grey drain pipe coming out of it. Additionally, it’ll have a hose attached to it. Typically, this pump is clear or white. However, your pump may be a different color depending on the model. [7]
    • If you have your owner’s manual, it should have a picture of the pump that you can use as a reference.
  9. Carefully disconnect the hose from the pump to look for a clog. Look inside both the pump and the hose to search for clogs. If you don’t see a clog, insert your fingers to feel for one. The clog will likely be something like a small piece of clothing or a wad of lint. However, it could also be something small like a button or coin. [8]
    • If your pump is clear, you may be able to see the clog through the plastic.
    • Water may leak out of the hose or the pump when you disconnect them.
    • You can attach a clump to the drain hose where it connects to the washer so the water doesn’t leak while you check the hose and pump. Look for hose clamps at your local home improvement store.
  10. If you can’t find a clog anywhere, insert your fingers into the pump to see if the spinning mechanism or any other pieces feel broken or damaged. Look over the entire surface of the pump to check for cracks, warps, or broken pieces. If your pump appears damaged, you’ll need to replace it. [9]
    • If you’re not sure what the pump is supposed to look like, this can be tricky. You can use the illustration of the pump in your manual as a reference, but it may be best to call in a professional.
  11. Usually, a damaged pump will make a weird sound or leak onto the floor before it breaks. It may continue to do this after it’s damaged, depending on the problem. If you’re worried your pump is damaged, turn on your washer and monitor it for a noise or leaks. [10]
    • If you’ve been hearing a weird sound during your previous washes, it’s safe to assume something could be wrong with the pump. Call a plumber or appliance service professional to find out for sure.
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Method 2
Method 2 of 3:

Removing a Clog

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  1. Insert your pliers into the pump or hose. Then, latch the end of the pliers onto the item clogging your drain. Slowly begin to tug the item out of the pump or hose. [11]
    • Go slowly so that you don't break up the clog or damage the pump. It’s possible that a clog inside your pump is wrapped around the spinning mechanism inside the pump.
    • It’s usually easier to remove a clog from the hose. It should slide out easily if you just pull.
  2. Feel below your machine to find a small pulley that’s directly below the pump. This pulley will turn the spinning mechanism inside the pump. As you pull a clog out of the pump, turn the pulley counterclockwise to help unwind the clog. [12]
    • Turning the pulley will help you avoid damaging the pump.
    • If turning your pump counterclockwise isn’t helping, try turning it clockwise instead.
  3. Detach the pipe and hold 1 end while you place the other in a bucket. Insert the end of the plumber’s snake into the hose. Ease it deeper into the pipe until you reach the clog. Then, use your hands to manually turn the snake as you push it through the clog. You should see the clog drop into the bucket. [13]
    • After you remove the clog, water that was stuck in the pipe may pour out into the bucket.
  4. Slide the hose back over the opening on your pump, then secure it in place. Check to make sure that it isn’t loose. Otherwise, the hose may leak while the machine is on. [14]
    • Make sure that you haven’t created any kinks in the hose while you were working on it. If there are kinks, it could prevent your washer from draining.
  5. Test out your machine before you put the panel back on it. First, lower your machine back onto the floor if you lifted it. Next, put the power cord back into the socket. Then, set your washer on the rinse cycle and turn it on. Let the washer run through a rinse and spin cycle to see if it drains. [15]
    • If it’s still not draining, it’s possible there’s a clog you can’t get to or that the pump is damaged. It’s best to get a plumber or appliance technician to look at it.
  6. Unplug the machine again before you replace the panel. Then, grasp the panel near the bottom and slowly lift the top part into place. Hook the top of the panel onto the top part of the washer, then lower the panel into place. Finally, reinsert the screws at the corners. [16]
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Method 3
Method 3 of 3:

Replacing a Damaged Pump

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  1. You’ll find this small, rectangular metal plate under the lid or on the top, side, or back of your washing machine. Use this model number to select the correct replacement pump for your washing machine. [17]
    • You can buy a replacement pump online or at an appliance store.
    • Replacing a pump correctly can be tricky, so if you’re unsure, you may want to hire a professional. [18] }}
  2. Lift your washing machine so you can see the belt that attaches the pump to the motor. You’ll notice a big black rubber belt that loops around the motor at the center and the bottom of the pump. Gently pull the belt down off of the pump. Leave the pump dangling beneath the washer because you can reuse it with your new pump. [19]
    • If your belt looks damaged, you may want to replace it. You can get a new belt online or at an appliance store. To install it, simply loop the new belt around the motor and the bottom of the pump.
  3. The screws should be on top of the pump’s base going down into the bottom of the machine. Use your screwdriver to loosen and remove each of the screws. Then, lift the broken pump out of the washing machine and discard the old parts. [20]
    • You might want to save the screws in case you need them to install the new pump. However, your new pump should come with screws.
  4. Put the new pump inside your washing machine in the spot where the old pump was. Then, use your screwdriver to insert 3 screws to hold the new pump in place. Tighten the screws until the pump feels securely attached. [21]
    • The new pump should line up exactly with the existing screw holes in your washing machine. If it doesn’t, check that you got the right pump for your washing machine.
  5. Insert the end of the grey drain hose into the port on the pump. Make sure that it’s attached securely so that it won’t leak while the machine is running. [22]
    • Some pumps attach to an additional pipe. If your machine has a second pipe, attach it to the second port on your pump.
  6. The pump belt is under the washing machine and is attached to the motor. Lift your machine to access the belt and wrap it around the new pump. This will make the pump operate so it can drain the water. [23]
    • Test your pump by turning on your washing machine.
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Community Q&A

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  • Question
    I am not able to take the drainage tube out to clean it. Is there anyway to take it out?
    Community Answer
    Try a shop vac attached to the end of the drain hose. Be sure to have your vac set up as a wet vac with the internal filter removed. A short length of hooked pipe snake may be needed to pull anything bound up loose.
    Thanks! We're glad this was helpful.
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  • Question
    My washer will fill, agitate, and drain most of the water, then spin, but it doesn't drain all of the water, leaving about 3 inches? Any ideas?
    Adrian
    Top Answerer
    Check the lint filter if it has one. Then check the drain and drain pump for obstructions. If it still fails to drain, the pump may require repair or replacement.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 11 Helpful 46
  • Question
    If I have a lost sock in the machine, where should I start looking?
    Community Answer
    Pull the agitator out to see if it's wrapped up below. That's the most likely spot. If it's not there, check around the machine to see if it fell out before it got into the machine.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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      Things You’ll Need

      • Bucket or pot
      • Hose clamp
      • Screwdriver
      • Needle-nose pliers
      • Pump (optional)

      Tips

      • You may be able to more easily access the parts if you prop up your washing machine on something sturdy, like paint cans or cinder blocks. [24]
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      • Make sure to keep a bucket and towels around. Your machine may continue to leak water while you try to fix it.
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      • Check the owner’s manual for your machine to get the best instructions.
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      References

      1. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      2. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      3. ↑ https://www.bobvila.com/articles/washer-wont-spin/
      4. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      5. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      6. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      7. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      8. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      9. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      1. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      2. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      3. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      4. ↑ https://www.bobvila.com/articles/how-to-drain-a-washing-machine/
      5. ↑ https://www.bobvila.com/articles/washer-wont-spin/
      6. ↑ https://www.bobvila.com/articles/washer-wont-spin/
      7. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      8. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      9. ↑ https://www.bobvila.com/articles/washer-wont-spin/
      10. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      11. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/
      12. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      13. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      14. ↑ https://www.homeadvisor.com/r/how-to-fix-washer-not-draining/
      15. ↑ https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/how-to-drain-a-washing-machine-that-wont-drain/

      About This Article

      Article Summary X

      If you need to fix a clogged washer that won’t drain, start by pulling the washing machine out from the wall and removing the drain hose from the back of the washer. If you can see the item clogging the drain, grab it with pliers and pull it out. Then, run a plumber's snake through the drain hose to clear any clogs that might be trapped inside it. After you flush the drain hose, reinstall it and run the washer on a rinse/spin cycle to see if the problem is fixed. If it isn’t, the pump may be damaged and you may need to replace it. For tips on replacing the pump, keep reading!

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