How to Unlock a T Mobile Phone

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If you bought your iPhone or Android phone directly from T-Mobile, the carrier will unlock it for you as long as it meets certain criteria. Having an unlocked phone allows you to use it with any provider who supports that phone. Keep in mind that moving your unlocked phone away from T-Mobile may interfere with certain features—for example, if you enjoyed 5G on T-Mobile's network, other networks may not support 5G for your phone. This wikiHow teaches you how to have your phone unlocked by T-Mobile.

Requirements to Unlock T-Mobile Phones

In order for T-Mobile to unlock your phone themselves, your phone must be purchased through T-Mobile, paid in full, have an unblocked IMEI, and you must have been using your phone for at least 40 days (postpaid) or 1 year (prepaid).

Method 1
Method 1 of 2:

Unlocking Through T-Mobile

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  1. T-Mobile will unlock your T-Mobile-branded phone as long as it meets certain eligibility requirements. [1] The first thing to do is to find out whether your phone is already unlocked, as T-Mobile does sell a variety of unlocked phones:
    • Go to https://account.t-mobile.com .
    • Sign in with your T-Mobile account info.
    • Click Account .
    • Select the line/phone you want to unlock.
    • Click Check device unlock status under "Device details." If you see "Device unlocked," your phone is already unlocked and can be used with any other compatible carrier. If you see "Device locked," it can only be used on the T-Mobile network (for now).
  2. If you meet these requirements, T-Mobile will unlock your phone:
    • You bought the phone through T-Mobile.
    • The phone is paid-in-full. If you're on a payment plan and haven't finished making payments on the phone, you can pay off the remaining balance now.
      • If your phone has JUMP! On Demand and an active Equipment Installment Program (EIP) payment plan, it cannot be unlocked. It is possible that you can buy yourself out of the lease to own the phone—contact T-Mobile to see if you qualify.
    • The IMEI is not blocked. An IMEI is often blocked when a phone is reported lost or stolen, or your installment plan is past due. To check your IMEI, visit https://swappa.com/esn .
    • You have "sufficient usage" on the T-Mobile network.
      • Postpaid accounts: You must have used your phone for at least 40 days on the line of service and your account must be in good standing.
      • Prepaid accounts: The phone must have been used on this line for at least one year. If you've loaded at least $100 onto this line and every other line on your account since purchasing the phone, you can get around the one-year rule.
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  3. This is a long string of letters and numbers that you'll need to provide to T-Mobile so they can unlock the phone. You can get this number by dialing *#06# on your phone, or by logging in to My T-Mobile and selecting the phone. Write the IMEI down exactly as you see it so you can provide it to a representative.
  4. This dials T-Mobile's customer support line, where you can request that a representative unlock your phone. If you're not using your T-Mobile phone, you can also reach support at 1-877-746-0909. When the phone is unlocked, you'll receive a confirmation from T-Mobile via email.
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Method 2
Method 2 of 2:

Using the Android Unlocking Tool

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  1. If you're using an Android that you got through T-Mobile, you finish unlocking it on your Android. If you haven't already gone through the steps in this method , go ahead and do so now.
  2. The location varies by manufacturer:
    • Samsung:
      • 2019 and later models: Open your Settings app, tap Connections , and then More Connection Settings .
      • 2018 and earlier models: Open the Device Unlock app in the app drawer. If you don't see it, the phone is either from 2019 or later, or already unlocked.
    • OnePlus 6T and newer: Open the Settings app, tap Wi-Fi and Internet , and then tap SIM & network .
    • T-Mobile REVVLRY: Open the Settings app, tap Network & Internet , tap Mobile network , and then Advanced .
    • Google Pixel: You will need to download an app called T-Mobile Device Unlock from the Play Store now. Search for the app in the Play Store and tap Install to download it.
    • Other models: You should see an app called Device Unlock in your app drawer. If you don't see it, the app is either hidden or the phone is already unlocked. [2] To check for hidden apps, see How to Find Hidden Apps on Android .
  3. If the previous step had you open the Settings app, select this option.
    • If you're using the Device Unlock app, follow these steps to unlock your Android:
      • Tap your phone in the Devices section.
      • Scroll down and tap Security under "How Tos."
      • Tap Mobile Device Unlock and follow the on-screen instructions. You're all done!
      • If you don't see that option, contact T-Mobile for further instructions.
  4. After a few moments, you'll see a message telling you the unlocking process is complete. That this point, restart your Android phone—when it comes back up, it'll be unlocked and ready to use.
    • To start using your Android on another network, you'll usually need to purchase a SIM card from that network. See Install a SIM Card in an Android to learn how to install a SIM card.
    • If you were unable to successfully unlock your Android, contact T-Mobile by dialing *611 or 1-877-746-0909.
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      Tips

      • If you're in the market for an unlocked phone, check out sites like Gazelle and Swappa, two services that allow people to sell functional, lightly-used phones (current and recent models) safely and securely. Both sites have processes in place to ensure that phones shipped by sellers are in working order.
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      • Some (but not all) carriers that are typically compatible with unlocked T-Mobile phones are AT&T, Liberty Wireless, MetroPCS, Republic Wireless, Simple Mobile, Speed Talk Mobile, Ting, and Walmart Family Mobile.
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      Tips from our Readers

      The advice in this section is based on the lived experiences of wikiHow readers like you. If you have a helpful tip you’d like to share on wikiHow, please submit it in the field below.
      • Don't use Swappa to buy phones if you want to unlock them! I bought my iPhone 12 through Swappa as an unlocked phone. In fact the phone was locked and I didn't know it. T-Mobile refuses to unlock the phone because I'm not the original customer.
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      References

      1. ↑ https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
      2. ↑ https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device

      About This Article

      Article Summary X

      If you bought your phone from T-Mobile, they will unlock it for you as long as it meets certain criteria. First, the phone must be paid in full (or you must be willing to pay it off now). If you have JUMP! On Demand and an active EIP, it can't be unlocked (although you may be able to buy yourself out of the lease). The IMEI must not be blocked—you can check this on Swappa's IMEI checker. Finally, you must have sufficient usage, which means at least 40 days of active service for a post-paid account, and at least $100 added to each line on a pre-paid account. If you meet the criteria, dial *611 to request that T-Mobile unlock your phone.

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