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Easy fixes for the "This content is age-restricted" error on TikTok
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Are you tired of seeing "This content is age restricted" on TikTok? TikTok has tightened its age restriction policies for kids under 18, so if you're under age, you won't be able to view restricted or mature content in the app. [1] X Research source If you are over 18, you can disable Restricted Mode so you won't see the age-protected error. Because you can't change your age after creating your TikTok account, there's no way to disable Restricted Mode if you haven't turned 18 aside from creating a new account . This wikiHow article teaches you how you can fix the age protection error on TikTok.
Things You Should Know
- You can't view age-protected content on TikTok if you're under 18. If you're over 18, you can disable Restricted Mode.
- If you entered your birthdate incorrectly, you can contact TikTok and show proof of your age to update your profile.
- You can create a new TikTok account with an age that's over 18 to see restricted content.
Steps
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Open the TikTok app. TikTok has an icon that resembles a blue, white, and red music note. Tap the TikTok icon on your Home screen or Apps menu to open TikTok.
- If you do not have TikTok installed, you can download and install it for free from the Google Play Store on Android devices, or the App Store on iPhone and iPad.
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Tap Profile . It's the icon that resembles a person in the lower-right corner. This displays your profile.Advertisement
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Tap the menu ☰ button. It's the icon with three horizontal lines in the upper-right corner. This displays the menu.
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Tap Settings and privacy . It's the last option in the menu that appears at the bottom. It's next to an icon that resembles a gear.
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Tap Content preferences . It's about halfway down the menu below the "Content & Display" header. It's next to an icon that resembles a video camera.
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Tap Restricted Mode . It's the second option in the menu. If restricted mode is enabled, it will say "On" across from this option.
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Tap Turn off . It's the large red button at the bottom of the menu.
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Enter your 4-digit passcode. When you activate Restricted Mode, you are asked to create a 4-digit passcode. Enter your 4-digit passcode to continue.
- If you have forgotten your passcode, tap " Forgot Passcode? " in the center of the screen. Then select if you want to receive a text or email. You will receive instructions on how to reset your passcode via the method you selected.
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Tap Next . It's the red button at the bottom. This disables Restricted Mode. Mature content will not longer be restricted.
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Open the TikTok app. TikTok has an icon that resembles a blue, white, and red music note. If you entered your birthday wrong when setting up your account, you will need to contact customer service in order to change your age.
- If you are suspected of lying about your age, your account may be permanently banned. Only use this method if you're really over 18.
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Tap Profile . It's the icon that resembles a person in the lower-right corner. This displays your profile.
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Tap the menu ☰ button. It's the icon with three horizontal lines in the upper-right corner. This displays the menu.
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Tap Settings and privacy . It's the last option in the menu that appears at the bottom. It's next to an icon that resembles a gear.
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Scroll down and tap Report a problem . It's near the bottom of the Settings and privacy settings menu. It's the first option below the header that says "Support & About." This displays a list of common topics that people have problems with.
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Tap Account and profile . It's the first option below "Topics." This displays a list of topics related to your account and profile.
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Tap Editing profile . It's the second to last option from the bottom. This expands a menu that displays more topics related to editing your profile.
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Tap Other . It's the last option below "Editing profile." This is the option you select when no other available options are relevant to your problem.
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Tap Need more help? . It's the last option at the bottom of the screen. This option lets send a message to TikTok support.
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Write a message and tap Submit . Write a brief message explaining that you accidentally entered your birthday wrong and that you would like to change it so that mature content is no longer restricted. You can also include a photo of your ID as verification of your age. Tap the red button that says "Submit' when you are done.
- To include a photo of your ID, take a picture of it with your phone. Make sure your name and birthday are clearly visible. Then tap the icon that resembles a photograph in the "Report a problem" screen on TikTok. Select the photo of your ID. You can select up to 4 photos.
- Alternatively, you can email "TikTok at infocontact@tiktok.com," "feedback@tiktok.com," or "business-servicesupport@tiktok.com." [2] X Research source
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Open the TikTok app. TikTok has an icon that resembles a blue, white, and red music note. Tap the TikTok icon on your Home screen or Apps menu to open TikTok. If you have contacted TikTok and you are not able to resolve the 'age protected' error issue, your last resort is to create a new account.
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Tap Profile . It's the icon that resembles a person in the lower-right corner. This displays your profile.
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Tap your name. It's at the top of the page. This displays the option to switch accounts at the bottom of the app.
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Tap Add account . This displays the option to sign up for or log in to a new TikTok account.
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Tap Use phone or email . It's the first option in the menu. This allows you to sign up for a new account using your email or phone number.
- Alternatively, you can sign up with your Gmail account or
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Enter your birthdate and tap Next . If you want to access content flagged as mature or inappropriate, you will need to enter a birthday that is at least 18 years old. Be sure to enter the correct birthday.
- Warning: If you are under 18 years old and you are suspected of entering the incorrect birthday to access mature content, your account may be permanently banned.
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Tap the Email tab at the top. This option allows you to create a new account with an email address.
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Enter your email address and tap Next . You'll need to use a different email address than the one you used to sign up for your first account. Enter an alternate email address and tap the red button that says Next at the bottom. If you don't have an alternate email account, you can sign up for a new Gmail account for free .
- You may be asked to verify that you are a person. If so, simply drag the slider bar at the bottom of the image until the puzzle piece fits in the correct space.
- If you are asked to verify your email, open the email account you enter and look for an email from TikTok. Open the email and write down the verification code. Enter the verification code in the TikTok app.
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Enter a password and tap Next . Enter your desired password, and then enter it again to confirm your password. Tap the red button that says Next when you are finished.
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Enter your desired username and tap Sign Up . Enter your desired username and tap the red button that says " Sign Up " at the bottom. This creates a new account. If you entered an email that is over the age of 18, you can view all content on TikTok freely without age restrictions using your new account.
- If your old account has a sizable following, you may want to make sure your new username is similar to your old one so that your followers can find you. You may also want to post a TikTok on your old account informing your followers that you have a new account.
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About This Article
Article Summary
X
1. Check to see if Restricted Mode is enabled and disable it.
2. Contact TikTok customer service and ask to have your age changed on your account.
3. Create a new account with the correct birthday as a last resort.
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Thanks to all authors for creating a page that has been read 56,566 times.
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